Experience

Appmaker.xyz

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Vice President Business & Operations

  • Apr 2021 - Present

  Appmaker is a fully extendable brand-first mobile commerce platform. With Appmaker’s flexible, customizable platform, brands can bring to life perfectly crafted app experiences. Appmaker is the ideal choice for brands that care deeply about their brand experience & identity. As the Vice President, I play a significant role in the growth of the organization. Developing and executing sales and marketing plans, including implementing new ideas and tools, is part of the role. Establishing… Show more Appmaker is a fully extendable brand-first mobile commerce platform. With Appmaker’s flexible, customizable platform, brands can bring to life perfectly crafted app experiences. Appmaker is the ideal choice for brands that care deeply about their brand experience & identity. As the Vice President, I play a significant role in the growth of the organization. Developing and executing sales and marketing plans, including implementing new ideas and tools, is part of the role. Establishing effective goals, sales targets, and policies that will benefit the organization and increase revenue and profit are the key responsibilities. The other responsibilities include overseeing internal operations, helping to build strong customer relationships, maximizing the organization’s operating performance, and helping to achieve the company's growth objectives.

• Director - Sales and Operations

  • Apr 2019 - Mar 2021

  As the Director of Sales & Operations, I manage support functions essential to sales force productivity. These include building frameworks for planning & reporting, sales process optimization, sales training, compensation design and administration, and recruiting and selection of sales force talent. Responsibility includes everything from negotiations, budgeting, developing long-term operational strategies, working closely with Executive leadership to meet organisation objectives. I… Show more As the Director of Sales & Operations, I manage support functions essential to sales force productivity. These include building frameworks for planning & reporting, sales process optimization, sales training, compensation design and administration, and recruiting and selection of sales force talent. Responsibility includes everything from negotiations, budgeting, developing long-term operational strategies, working closely with Executive leadership to meet organisation objectives. I oversaw the entire operations to ensure that consistent, efficient workflows are in place, yielding optimal productivity and performance. In addition, I also worked closely with executives to strategize and develop long-term plans that usher in new levels of productivity and success at Appmaker.



OYO

• India
• Technology, Information and Internet
• 700 & Above Employee

• Business Head - Micro Markets (Kerala)

  • May 2018 - Mar 2019

  • Managing the P/L end to end for a micro market to grow the city exponentially. Driving the offline channels and close liaising with the online team to ensure meeting of the URN targets • Managed operations (quality of service & escalations) in the marketplace and ensuring high quality of customer experience • Hired and built a highly engaged and energetic team that strive for success and driven new processes to improve operational efficiencies and in identifying new supply avenues. In… Show more • Managing the P/L end to end for a micro market to grow the city exponentially. Driving the offline channels and close liaising with the online team to ensure meeting of the URN targets • Managed operations (quality of service & escalations) in the marketplace and ensuring high quality of customer experience • Hired and built a highly engaged and energetic team that strive for success and driven new processes to improve operational efficiencies and in identifying new supply avenues. In parallel, building sustainable demand channels from a long-term perspective • Leveraged analytics for nuanced decision making and driving review and strategic decision making across offline demand, supply, CX with the right balance • Maintained healthy relationship with all the hotel owners within the city, corporates and open-structured channels of demand Show less • Managing the P/L end to end for a micro market to grow the city exponentially. Driving the offline channels and close liaising with the online team to ensure meeting of the URN targets • Managed operations (quality of service & escalations) in the marketplace and ensuring high quality of customer experience • Hired and built a highly engaged and energetic team that strive for success and driven new processes to improve operational efficiencies and in identifying new supply avenues. In… Show more • Managing the P/L end to end for a micro market to grow the city exponentially. Driving the offline channels and close liaising with the online team to ensure meeting of the URN targets • Managed operations (quality of service & escalations) in the marketplace and ensuring high quality of customer experience • Hired and built a highly engaged and energetic team that strive for success and driven new processes to improve operational efficiencies and in identifying new supply avenues. In parallel, building sustainable demand channels from a long-term perspective • Leveraged analytics for nuanced decision making and driving review and strategic decision making across offline demand, supply, CX with the right balance • Maintained healthy relationship with all the hotel owners within the city, corporates and open-structured channels of demand Show less



Wandertrails

• India
• Consumer Services
• 1 - 100 Employee

• Senior Operations Manager

  • Apr 2016 - Apr 2018

  As a Senior Operations Manager, playing a key role in overall business development primarily focused on seamless digitization and online enablement of the supplier side coupled with creating the right checks and balances for creating a superior customer experience through the customer lifecycle. Core responsibilities include Business planning and team development, Operations management and Supporting research, post Sales engagement & Analytics - Spearheaded the Wandertrails Website… Show more As a Senior Operations Manager, playing a key role in overall business development primarily focused on seamless digitization and online enablement of the supplier side coupled with creating the right checks and balances for creating a superior customer experience through the customer lifecycle. Core responsibilities include Business planning and team development, Operations management and Supporting research, post Sales engagement & Analytics - Spearheaded the Wandertrails Website Operations Team and led the processes involved, from identifying leads and getting them digitally enabled to ensuring each listing live on the website with supreme quality content and creatives. -Planned the operations for on-boarding activities and experiential stays, region by region, on a month-on-month basis. Managed and ensured the supplier acquisition cost to be within the limits. - Worked very closely with the entire 10 member Business Development team to ensure the adequate supply of the products in the target/key destinations. - Singlehandedly led the project to tie up partnerships with the prominent ’Activity’ selling platforms from across the globe. - Designed and developed ‘Customized Trails’ for the Holiday section. Envisaged the 'Holiday' and ‘Corporate Section’ of the product and led the team in designing and developing it for the website. - Led the process of identifying and associating with all the major channel managers across the country in order to take the inventories of the products as instantly bookable. -Was responsible for continual market research to drive an understanding of the indigenous local experience/alternate accommodation offerings in detail, and consumer preferences for the same Show less As a Senior Operations Manager, playing a key role in overall business development primarily focused on seamless digitization and online enablement of the supplier side coupled with creating the right checks and balances for creating a superior customer experience through the customer lifecycle. Core responsibilities include Business planning and team development, Operations management and Supporting research, post Sales engagement & Analytics - Spearheaded the Wandertrails Website… Show more As a Senior Operations Manager, playing a key role in overall business development primarily focused on seamless digitization and online enablement of the supplier side coupled with creating the right checks and balances for creating a superior customer experience through the customer lifecycle. Core responsibilities include Business planning and team development, Operations management and Supporting research, post Sales engagement & Analytics - Spearheaded the Wandertrails Website Operations Team and led the processes involved, from identifying leads and getting them digitally enabled to ensuring each listing live on the website with supreme quality content and creatives. -Planned the operations for on-boarding activities and experiential stays, region by region, on a month-on-month basis. Managed and ensured the supplier acquisition cost to be within the limits. - Worked very closely with the entire 10 member Business Development team to ensure the adequate supply of the products in the target/key destinations. - Singlehandedly led the project to tie up partnerships with the prominent ’Activity’ selling platforms from across the globe. - Designed and developed ‘Customized Trails’ for the Holiday section. Envisaged the 'Holiday' and ‘Corporate Section’ of the product and led the team in designing and developing it for the website. - Led the process of identifying and associating with all the major channel managers across the country in order to take the inventories of the products as instantly bookable. -Was responsible for continual market research to drive an understanding of the indigenous local experience/alternate accommodation offerings in detail, and consumer preferences for the same Show less



Kerala Startup Mission

• India
• Government Relations Services
• 100 - 200 Employee

• Operations Officer (TO)

  • Jan 2016 - Mar 2016

  - As a part of the expansion of Kerala Startup Mission, handled the process of setting up of the Cochin office. Managed the operations from end to end, and executed the onboarding process of old and new startups. - Established and maintained a strong network across over 100+ college campuses through various entrepreneurial initiatives, activities and workshops. - Monitored and maintained seamless execution of the State Government initiated programmes. - As a part of the expansion of Kerala Startup Mission, handled the process of setting up of the Cochin office. Managed the operations from end to end, and executed the onboarding process of old and new startups. - Established and maintained a strong network across over 100+ college campuses through various entrepreneurial initiatives, activities and workshops. - Monitored and maintained seamless execution of the State Government initiated programmes.



Startup Village

• India
• Non-profit Organizations

• Sr Manager - Governance and Operations

  • Jan 2014 - Dec 2015

  As Manager- Governance and Operations at Startup Village I was responsible for streamlining the process for operations and governance at Startup Village. Playing a key role in improving the operational systems and processes. - Worked on building strategies for the Operations Department; scrutinising and on-boarding startups for Startup Village. - Liaised with the Kerala State Education Department to roll out the flagship - ‘Learn to code program’ for the students in the state, in… Show more As Manager- Governance and Operations at Startup Village I was responsible for streamlining the process for operations and governance at Startup Village. Playing a key role in improving the operational systems and processes. - Worked on building strategies for the Operations Department; scrutinising and on-boarding startups for Startup Village. - Liaised with the Kerala State Education Department to roll out the flagship - ‘Learn to code program’ for the students in the state, in association with the Kerala State Government. Led the initiative on behalf of Startup Village, which was launched with a distribution of 2,500 Raspberry Pi’s to high-school students. - Idealized and rolled out of Startup Bootcamp program, targeting college students to foster entrepreneurship, to develop and nurture the spirit of innovation. Established 100 bootcamps across various engineering colleges in Kerala, and built a strong base of 700 active coordinators to run the bootcamps. - Actively involved in setting up Fabrication Labs (Fab Labs) in Kochi from scratch. - Managed all high profile visits and handled the presentation of the company and its ideals before them. Organized opportunities for the industry-relevant startups to interact. Also coordinated all the industrial visits across the college campuses.

• Manager - Startup Relations

  • Jul 2013 - Jan 2014

  Responsibilities being supporting startups and making right connections which help them establish & scale. Identifying and establishing connection between the technology partners and organisations supporting startups. Main focus being early-stage startups. - Worked on identifying the industry partners and getting them onboard, to facilitate learning and adequate exposure for the startups to experience, establish and upscale. - Single handedly initiated and organized numerous… Show more Responsibilities being supporting startups and making right connections which help them establish & scale. Identifying and establishing connection between the technology partners and organisations supporting startups. Main focus being early-stage startups. - Worked on identifying the industry partners and getting them onboard, to facilitate learning and adequate exposure for the startups to experience, establish and upscale. - Single handedly initiated and organized numerous workshops (both technical and non-technical), hackathons, and organized talks by industrial leaders and companies from across the country.

• Incubation Manager

  • Sep 2012 - Jul 2013

  As an incubation Manager, I'm responsible for handling the initial startup sign-up activities and overseeing the incubation related activities at Startup Village. - Managed the inflow of applications and handled the scrutinization process of each in order to on-board startups as a part of the incubation process. - Set up evangelization programs to promote entrepreneurship across the state with a key focus to target college students and to motivate more talented students to build their… Show more As an incubation Manager, I'm responsible for handling the initial startup sign-up activities and overseeing the incubation related activities at Startup Village. - Managed the inflow of applications and handled the scrutinization process of each in order to on-board startups as a part of the incubation process. - Set up evangelization programs to promote entrepreneurship across the state with a key focus to target college students and to motivate more talented students to build their own startup.