Experience

GVTC Communications

• Telecommunications
• 100 - 200 Employee

• Analyst Network Operations

  • Apr 2009 - Present

  New Braunfels, TX I develop, implement, integrate, and administer numerous different systems, used by our NOC, Engineering, and Support teams. These systems are used for the provisioning and monitoring of our servers and network, as well as performing daily/nightly maintenance. These systems provide critical visibility into the status of our network, at any given moment, providing real time surveillance and alerting of network issues. I take all of the pieces that do not fit together, from all of our different… Show more I develop, implement, integrate, and administer numerous different systems, used by our NOC, Engineering, and Support teams. These systems are used for the provisioning and monitoring of our servers and network, as well as performing daily/nightly maintenance. These systems provide critical visibility into the status of our network, at any given moment, providing real time surveillance and alerting of network issues. I take all of the pieces that do not fit together, from all of our different systems, and I make them fit together. I am the tester, developer, installer, and administrator of our SolarWinds monitoring environment, which includes: Network Performance Monitor (NPM), Network Configuration Manager (NCM), NetFlow Traffic Analyzer (NTA), Kiwi Syslog Server, Server & Application Monitor (SAM), Web Performance Monitor (WPM), Virtualization Manager (VMAN), Log & Event Manager (LEM), Database Performance Analyzer (DPA), Using our ever expanding SolarWinds environment, I manage nearly 200 VMs, a handful of databases, and around 1200+ network devices. Created Incident, as well as, Change Management systems (SharePoint). These systems were used by several different departments, and were critical components in organizing system/network upgrades, performing maintenance, and troubleshooting outages. Process federal, state, and local subpoena requests by gathering the necessary customer DHCP records and creating the proper documentation. Work with various System and IP Engineers to create test environments to learn, develop, and implement new technology, in a more efficient manner, thus reducing overall downtime. Implement, and improve, Affinegy TR-069 ACS. Work with various CPE vendors to test new CPE and technology. Provide assistance, as well as training, on proper procedure, technical process, and various other tasks, to the Network Operations Center, Support Group, Service Center, and other departments, when necessary. (Tier 3 Support)

• Network Operations Center Technician

  • Jan 2008 - Apr 2009

  New Braunfels, TX Provided escalation support for customers’ phone, cable tv, and internet issues. Provisioned EWSD, DNCS, Cisco CMTS, Zhone, Paradyne, and Occam DSLAMS to route/reroute customer services. Provided technical troubleshooting, resulting in customer issue resolutions. Worked along side tier II & III technicians, assisting with the resolution and prevention of outages. Improved efficiency, productivity, records, and notifications, by creating various scripts to automatically provision services… Show more Provided escalation support for customers’ phone, cable tv, and internet issues. Provisioned EWSD, DNCS, Cisco CMTS, Zhone, Paradyne, and Occam DSLAMS to route/reroute customer services. Provided technical troubleshooting, resulting in customer issue resolutions. Worked along side tier II & III technicians, assisting with the resolution and prevention of outages. Improved efficiency, productivity, records, and notifications, by creating various scripts to automatically provision services, troubleshoot issues, prevent/reduce errors, and maintain consistency among records/information. (Tier 2 Support)

• Network Operations Center Technician (Midshift)

  • Mar 2007 - Dec 2007

  New Braunfels, TX Provided overnight support for the GVTC network. Monitored service alarms for DSL, Cable Broadband, Fiber, CATV, and all other services. Provided basic support for Special Circuit/T1 trouble tickets. Provided first response to any network outages, fixing problems workable from the N0C, and dispatching on-call technicians, as needed, to fix problems out in the field. (Tier 2 Support)

• Service Center Representative

  • May 2006 - Mar 2007

  New Braunfels, TX Worked together with the Network Operations Center, providing tech support and assistance for customers’ cable broadband, dsl, fiber, voice over cable, pots, digital cable, and various other services. (Tier 1 Support)