Experience

Asheville-Buncombe Technical Community College

• Higher Education
• 300 - 400 Employee

• Information Center Assistant

  • Nov 2019 - Present

  Provide in-depth information about the college by answering phones and electronic communication, assisting students throughout the enrollment and registration processes, directing callers to the appropriate department, and providing excellent customer service to the current and potential student body. Provide in-depth information about the college by answering phones and electronic communication, assisting students throughout the enrollment and registration processes, directing callers to the appropriate department, and providing excellent customer service to the current and potential student body.



University of North Carolina at Asheville

• United States
• Non-profit Organizations

• Front Desk Assistant

  • Aug 2018 - Present

  * Manage Registrar Office front desk by checking students into appointments, answering incoming phone calls, andsolving students’ questions and concerns.* Collaborate with other student workers in digitizing efforts via scanning, filing, and indexing inDocRec.

• Office Assistant

  • Sep 2016 - Nov 2019

  *Maintain incoming applications and transcripts by organizing files, scanning, and indexing documentsin DocRec, Slate, and Banner.* Handle confidential documents daily and assist counselors in projects as assigned.



Percepta

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Mercedes Benz Concierge

  • Jun 2018 - Aug 2018

  * Answered high volume of calls as travel center call agent to assist in setting appointments, making reservations, anticipating customer’s needs, navigating customers to set destinations, and directing customers to needed Mercedes Benz services. * Administered personalized experiences, cultivated relationships with valued members, and provided outstanding customer service. * Answered high volume of calls as travel center call agent to assist in setting appointments, making reservations, anticipating customer’s needs, navigating customers to set destinations, and directing customers to needed Mercedes Benz services. * Administered personalized experiences, cultivated relationships with valued members, and provided outstanding customer service.