Experience

the JRT agency

• United States
• Advertising Services
• 1 - 100 Employee

• Account Administrator

  • Apr 2023 - Present



Ford Credit

• United States
• Financial Services
• 700 & Above Employee

• Sales Support Coordinator, Sales Department

  • 2017 - 2022

  Communicated with Business Development Managers to create sales incentives to ensure dealerships move vehicles from inventory. Produced data used to analyze profitability of incentive spending for Ford Credit and dealerships. Developed marketing flyers for dealerships to increase interests in incentives. Tracked and reconciled monthly spending.Performed data entry and analysis of form requests, travel expense reports, and budget tracker. Assigned to maintain and update department organizational and phone charts. Show less

• Discrepancy Specialist, Funding Department

  • 2015 - 2017

  Liaised with dealership to explain minor customer contract errors and how to correct errors.Analyzed all return contracts to assure accuracy and corrections were completed.Trained, mentored, and motivated new employees.

• Flat Cancel Specialist, Funding Department

  • 2010 - 2015

  Safeguarded dealership contracts to ensure document was completed correctly.Informed dealerships of major contract errors and corrections needed.Assigned to update contracts or funds incorrectly paid to dealerships.

• Discounting Representative, Funding Department

  • 2011 - 2012

  Expedited data entry of accepted customers contracts received from dealership.Verified all contract attributes were correct and communicated errors to the Discrepancy Specialist.

• Wholesale Representative, Wholesale Department

  • 2010 - 2011

  Conducted data analysis to ensure proper payoff amount was received from dealerships.Processed and prepared reports for direct floor and wholesale transfer paperwork from dealership.Performed data analysis and distributed reports for payments owed to dealerships when incentive targets were reached.

• Loss Prevention Representative, Customer Service Department

  • 2006 - 2010

  Corresponded with customers with payments past due to collect payments or offer a remedy to get account back in good standing.Facilitated and coordinated repossession efforts if required.Investigated customer contact information for additional follow up.

• Account Maintenance Representative, Customer Service Department

  • 2004 - 2006

• Vehicle Liquidations Representative, Customer Service Department

  • 2002 - 2004