Geofrey Cleland
Statewide Branch Support Agent at eWorld Enterprise Solutions, Inc.- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
JavaScript Algorithms and Data Structure Certificate (in progress)
freeCodeCamp
Experience
-
eWorld Enterprise Solutions, Inc.
-
United States
-
IT Services and IT Consulting
-
100 - 200 Employee
-
Statewide Branch Support Agent
-
Jan 2023 - Present
- Provides answers to clients by identifying challenges, researching answers, and guiding clients through corrective steps - Accommodates client accessibility challenges by recommending alternative options and protocols - Improves system processing performance by identifying problems and recommending changes Accomplishes information systems and organization mission by consistently exceeding daily ticket resolution objectives - Provides answers to clients by identifying challenges, researching answers, and guiding clients through corrective steps - Accommodates client accessibility challenges by recommending alternative options and protocols - Improves system processing performance by identifying problems and recommending changes Accomplishes information systems and organization mission by consistently exceeding daily ticket resolution objectives
-
-
-
University of Hawaii at Manoa
-
United States
-
Higher Education
-
700 & Above Employee
-
Computer Lab Assistant
-
Aug 2022 - Dec 2022
- Provided support to students with various software applications and tools, including Microsoft Word, PowerPoint, and Excel, as well as HTML/CSS, GIMP image editing, and Unix operating system - Taught introductory course material which included in-person instruction of PowerPoint and online instruction of HTML/CSS - Worked collaboratively with fellow assistants and faculty members to develop and implement strategies for effectively teaching software applications and tools - Provided support to students with various software applications and tools, including Microsoft Word, PowerPoint, and Excel, as well as HTML/CSS, GIMP image editing, and Unix operating system - Taught introductory course material which included in-person instruction of PowerPoint and online instruction of HTML/CSS - Worked collaboratively with fellow assistants and faculty members to develop and implement strategies for effectively teaching software applications and tools
-
-
-
O'Kims
-
Honolulu, Hawaii, United States
-
Front Of House Manager
-
Jan 2019 - Dec 2022
- Interact with customers utilizing effective verbal communication skills, contributing to 4.5 out of 5 stars on Yelp for superior customer service - Complete multiple tasks in fast-paced environment by being organized, meeting 100% of deadlines - Resolve customer questions and concerns by problem-solving, facilitating a client-focused culture - Interact with customers utilizing effective verbal communication skills, contributing to 4.5 out of 5 stars on Yelp for superior customer service - Complete multiple tasks in fast-paced environment by being organized, meeting 100% of deadlines - Resolve customer questions and concerns by problem-solving, facilitating a client-focused culture
-
-
-
Vans, a VF Company
-
United States
-
Retail
-
700 & Above Employee
-
Floor Supervisor
-
Oct 2017 - Aug 2019
- Worked independently while performing duties such as opening/closing business and handling operational procedures, effectively managing retail business - Earned “Employee of the Month” award 4 times and attained highest daily sales goal of $14,000 - Worked independently while performing duties such as opening/closing business and handling operational procedures, effectively managing retail business - Earned “Employee of the Month” award 4 times and attained highest daily sales goal of $14,000
-
-
-
US Army
-
United States
-
Armed Forces
-
700 & Above Employee
-
Maintenance Supervisor
-
Apr 2006 - Dec 2017
Previously Roles: Quality Control, Section Sergeant, Flight Instructor, Crew Chief - Created presentations using PowerPoint to run more than 300 meetings - Tracked maintenance with Excel, guaranteeing repairs were accomplished by required deadlines - Managed and analyzed data by employing strategic thinking skills, keeping 30 aircrafts ready for operation - Mentored, trained, and supervised team by proactively identifying issues and risks, ensuring safety of 40 soldiers Previously Roles: Quality Control, Section Sergeant, Flight Instructor, Crew Chief - Created presentations using PowerPoint to run more than 300 meetings - Tracked maintenance with Excel, guaranteeing repairs were accomplished by required deadlines - Managed and analyzed data by employing strategic thinking skills, keeping 30 aircrafts ready for operation - Mentored, trained, and supervised team by proactively identifying issues and risks, ensuring safety of 40 soldiers
-
-
Education
-
2021 - 2022
University of Hawaii at Manoa
Bachelor of Arts - BA, Management Information Systems, General -
2018 - 2021
Kapi‘olani Community College
Associate of Arts - AA, Business Administration and Management, General
Community
