Experience

Rowan County Government
• United States
• 1 - 100 Employee
• Caseworker

  • Jul 2022 - Present


American Express Global Business Travel

• United States
• Travel Arrangements
• 700 & Above Employee

• • Mar 2022 - Sep 2022

  Consulting Centurion card holders on valued benefits and services Executing efficient card servicing, travel, lifestyle and concierge requestsBuilding strong relationships with customers, partners and colleagues

• • Nov 2021 - Mar 2022



Autism Learning Partners

• United States
• Individual and Family Services
• 700 & Above Employee

• Behavioral Health Technician

  • Jun 2021 - Oct 2021

  Engaged with children in their homes, helping them learn how to communicate, play and learn. Illustrated communication skills, social skills, self healp skills, and play through Applied Behavior Analysis prinicples Maintained documentation and progress monitioring of student behavior, intentions, contracts/plans and communication Engaged with children in their homes, helping them learn how to communicate, play and learn. Illustrated communication skills, social skills, self healp skills, and play through Applied Behavior Analysis prinicples Maintained documentation and progress monitioring of student behavior, intentions, contracts/plans and communication



UnitedHealth Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Provider Service Advocate

  • Oct 2020 - Jul 2021

  Identified the needs of providers, answered questions and resolved issues (e.g. benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, behavioral health) Navigated through complex computer systems to identify the status of issues Provided information and answer questions in a positive manner to facilitate strong relationships with providers and their staff Completed necessary documentation to track provider issues and facilitate the reporting of overall trends Show less


Walmart
• United States
• Retail
• 700 & Above Employee
• Customer Service Representative

  • Jun 2017 - Nov 2020


Warm Hearth Village

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Life Enrichment Intern

  • Jan 2019 - Mar 2020

  Created and Implemented service learning programs at Warm Hearth Village as a Lead Peer Support Specialist Assisted in the planning, impementation, and evealuation of recreational, social, intellectual, emotional, and spiritual programs, in accordance with the resident's assessment and care plan. Led groups in exercise programs, crafting activities, and off campus events. Created and Implemented service learning programs at Warm Hearth Village as a Lead Peer Support Specialist Assisted in the planning, impementation, and evealuation of recreational, social, intellectual, emotional, and spiritual programs, in accordance with the resident's assessment and care plan. Led groups in exercise programs, crafting activities, and off campus events.



Harding Avenue Elementary

• Teaching Assistant

  • Jan 2018 - May 2018

  Supported teachers and students with special education and behavioral intervention. Implemeted tailored intruction to meet individual students' needs and learning styles. Performed classroom observations of students in addition to 1:1 or small group sessions, lunch groups, etc to support student needs in a variety of settings. Supported teachers and students with special education and behavioral intervention. Implemeted tailored intruction to meet individual students' needs and learning styles. Performed classroom observations of students in addition to 1:1 or small group sessions, lunch groups, etc to support student needs in a variety of settings.