Experience

Staymobile

• United States
• Wireless Services
• 1 - 100 Employee

• Director Of Operations

  • Feb 2020 - Present

  My responsibilities include:- Leading a team of developers to create System Enhancements, Integrations, and generating reporting for ERP platform and Operator Experience Tool- Lead a team that manages the physical I.T. infrastructure and support desk.- Lead a team that established and maintains the Quality Management System

• Operations Manager

  • Nov 2015 - Feb 2020

  My responsibilities included:- Establishing an operational support desk to manage the needs of operators and capture any gaps in processes- Create, document, and train on standard operation procedures for operating facilities, standard process flow, escalations, etc.- Create an I.T. infrastructure for 50 locations nationwide- Manage ERP/PoS Database and systems

• Technical Manager

  • Mar 2015 - Nov 2015



Professional Computers and Services

• Computer Technician / Sales Coordinator

  • Aug 2014 - Apr 2015

  As Repair Bench Technician / Sales Coordinator I fulfilled all my duties as a technician while communicating with vendors and other employees to maintain internal stock and order parts required for repairs. This includes coordinating the return of any products that failed within the warranty period.

• Computer Technician

  • Sep 2010 - Aug 2014

  Technicians are in charge of properly diagnosing malfunctions with computers, phones, or tablets, recommending the best course of action, then repairing the devices. I was trained to inform customers of the specific issues their device was having without getting too technical for them to understand. I was also trained to go the extra mile, and make sure the customer is 100% satisfied when they leave.



Intel Corporation

• Chandler, Arizona

• Assistant Teacher

  • Jun 2012 - Aug 2012

  I was part of a team that was responsible for teaching college interns during Intel's Ultimate Engineering Experience. We had one week in each of five different locations across the west coast to teach programming to college students with an engineering background, but with no programming experience. At the end of the week the students were expected to have a working application. I was part of a team that was responsible for teaching college interns during Intel's Ultimate Engineering Experience. We had one week in each of five different locations across the west coast to teach programming to college students with an engineering background, but with no programming experience. At the end of the week the students were expected to have a working application.