Soufiane Walid
Bilingual Service Desk Analyst at MSI Corp- Claim this Profile
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English Professional working proficiency
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Français Professional working proficiency
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Bio
Experience
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MSI Corp
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Canada
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Telecommunications
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100 - 200 Employee
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Bilingual Service Desk Analyst
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Apr 2023 - Present
- Help customers resolve technical issues such as software related issues. - Working within Active Directory. - Password Resets and Account Management : Help users with password resets, account unlocks, and other account-related issues, following security protocols to ensure data protection. - Analyses the problems reported and makes use of the ticketing system to log all journals solutions and details. - Answer outbound and inbound calls and emails received from across Canada. - Resolve technical hardware and software issues. - Accurately enter customer queries into company database Skills : Technical Support · Active Directory · Microsoft Windows 8, 10 environment · Adobe Cloud products and administration Show less
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Education
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2020 - 2022
Collège La Cité
DIPLÔME D'ÉTUDES COLLÉGIALES DE L'ONTARIO, Programmation informatique -
2016 - 2019
Université Hassan II Aïn Chock de Casablanca
Diplôme d'études univesitaires générales, Sciences Mathématiques et Application
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