Deivis Ivanauskas
Customer Success Manager II at Tango Card- Claim this Profile
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Lithuanian Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Amanda Burt
Without hesitation, I’m confident in Deivis’ ability to not only understand and align with a company’s vision – all while also understanding the challenges that vision may impose on a client. I have known Deivis in a professional capacity for over two years and have been a first-hand witness to his ability to navigate challenging client conversations with grace and compassion. He’s dedicated, hard-working, and committed. Clients love him and appreciate his advocacy for them internally. Teammates appreciate his ability to lead. If you have the opportunity to add Deivis to your team, don’t pass it up.
Crystal Bustamante
I have had the pleasure of knowing Deivis for four years, during which we worked as specialists and then as managers together. Deivis has stood out to me over the years due to his desire to understand processes that directly affect his clients and himself, making him one of the few managers to ask for guidance and assistance. Deivis also has the gift of questioning processes and assisting in operational improvements throughout all departments. Above all, I was impressed by Deivis's ability to provide learning opportunities to teammates when given the chance. Deivis is an amazing asset to have on any team.
Amanda Burt
Without hesitation, I’m confident in Deivis’ ability to not only understand and align with a company’s vision – all while also understanding the challenges that vision may impose on a client. I have known Deivis in a professional capacity for over two years and have been a first-hand witness to his ability to navigate challenging client conversations with grace and compassion. He’s dedicated, hard-working, and committed. Clients love him and appreciate his advocacy for them internally. Teammates appreciate his ability to lead. If you have the opportunity to add Deivis to your team, don’t pass it up.
Crystal Bustamante
I have had the pleasure of knowing Deivis for four years, during which we worked as specialists and then as managers together. Deivis has stood out to me over the years due to his desire to understand processes that directly affect his clients and himself, making him one of the few managers to ask for guidance and assistance. Deivis also has the gift of questioning processes and assisting in operational improvements throughout all departments. Above all, I was impressed by Deivis's ability to provide learning opportunities to teammates when given the chance. Deivis is an amazing asset to have on any team.
Amanda Burt
Without hesitation, I’m confident in Deivis’ ability to not only understand and align with a company’s vision – all while also understanding the challenges that vision may impose on a client. I have known Deivis in a professional capacity for over two years and have been a first-hand witness to his ability to navigate challenging client conversations with grace and compassion. He’s dedicated, hard-working, and committed. Clients love him and appreciate his advocacy for them internally. Teammates appreciate his ability to lead. If you have the opportunity to add Deivis to your team, don’t pass it up.
Crystal Bustamante
I have had the pleasure of knowing Deivis for four years, during which we worked as specialists and then as managers together. Deivis has stood out to me over the years due to his desire to understand processes that directly affect his clients and himself, making him one of the few managers to ask for guidance and assistance. Deivis also has the gift of questioning processes and assisting in operational improvements throughout all departments. Above all, I was impressed by Deivis's ability to provide learning opportunities to teammates when given the chance. Deivis is an amazing asset to have on any team.
Amanda Burt
Without hesitation, I’m confident in Deivis’ ability to not only understand and align with a company’s vision – all while also understanding the challenges that vision may impose on a client. I have known Deivis in a professional capacity for over two years and have been a first-hand witness to his ability to navigate challenging client conversations with grace and compassion. He’s dedicated, hard-working, and committed. Clients love him and appreciate his advocacy for them internally. Teammates appreciate his ability to lead. If you have the opportunity to add Deivis to your team, don’t pass it up.
Crystal Bustamante
I have had the pleasure of knowing Deivis for four years, during which we worked as specialists and then as managers together. Deivis has stood out to me over the years due to his desire to understand processes that directly affect his clients and himself, making him one of the few managers to ask for guidance and assistance. Deivis also has the gift of questioning processes and assisting in operational improvements throughout all departments. Above all, I was impressed by Deivis's ability to provide learning opportunities to teammates when given the chance. Deivis is an amazing asset to have on any team.
Credentials
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Interpersonal Communication
LinkedInApr, 2022- Nov, 2024 -
Introduction to Web APIs
LinkedInMar, 2022- Nov, 2024 -
Project Management Reinvented for Non-Project Managers
LinkedInMar, 2022- Nov, 2024 -
Writing a Business Case
LinkedInMar, 2022- Nov, 2024 -
Communicating with Confidence
LinkedInFeb, 2022- Nov, 2024 -
Communication Foundations
LinkedInFeb, 2022- Nov, 2024 -
Improving Your Listening Skills
LinkedInFeb, 2022- Nov, 2024 -
Critical Thinking and Problem Solving
LinkedInJan, 2022- Nov, 2024 -
Customer Experience Leadership
LinkedInJan, 2022- Nov, 2024 -
Key Account Management
LinkedInJan, 2022- Nov, 2024 -
Leading with a Growth Mindset
LinkedInJan, 2022- Nov, 2024 -
Managing a Customer Service Team
LinkedInJan, 2022- Nov, 2024 -
The Art of Connection: 7 Relationship-Building Skills Every Leader Needs Now
LinkedInJan, 2022- Nov, 2024
Experience
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Tango
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United States
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Financial Services
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100 - 200 Employee
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Customer Success Manager II
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Nov 2022 - Present
In this role, I am a strategic thinker. I use my keen insights to identify customer and industry trends and share them with Tango's business leaders. I am proactive in initiating conversations around new opportunities to drive growth and help the customers get the most out of Tango's product. • Deliver an exceptional customer experience with proactive communication while orchestrating the right internal resources to escalate and problem solve for critical customer issues. • Serve as the ‘Voice of the Customer’ collecting feedback on product and brand needs; providing feedback internally on how Tango can better serve customers and prioritize the product roadmap. • Increase customer growth and retention by conducting quarterly business reviews (QBRs) to assess the level of satisfaction, identify additional business opportunities, and discuss ROI. • Distill seemingly complex information into clear and concise explanations to support our clients' needs. Show less
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R&K Quality Finishes, Inc.
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United States
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Consumer Services
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1 - 100 Employee
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Managing Director
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Oct 2012 - Present
Responsible for overseeing daily activities of a family business. • Developing painting estimates and negotiating service agreements with new customers. • Generating invoices upon completion of assigned projects. • Performing A/R activities to ensure that the customers pay on time and in full. • Following up with clients to ensure 100% customer satisfaction. Responsible for overseeing daily activities of a family business. • Developing painting estimates and negotiating service agreements with new customers. • Generating invoices upon completion of assigned projects. • Performing A/R activities to ensure that the customers pay on time and in full. • Following up with clients to ensure 100% customer satisfaction.
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Online Rewards
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Success Manager
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Feb 2022 - Nov 2022
As part of the Customer Success Team, I am responsible for existing client growth and retention. I serve as the primary point of contact for Program Stakeholders on strategic/business matters associated with program success. I partner with assigned CSE (technical support) to deliver exceptional client experiences and overall customer satisfaction. • Relationship Management – I handle escalated matters such as enhancement requests, client satisfaction issues, and accounts identified as high risk. • Account Growth – I serve as the primary point of contact for program stakeholders as it relates to program expansion, evolution, and development. • Marketing – I provide marketing support via client testimonials, case studies, references, and possible partnerships at events. Show less
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Onbe
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United States
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Financial Services
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200 - 300 Employee
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Client Success Manager
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Dec 2019 - Dec 2021
Responsible for the overall health of a diverse client portfolio & for management of Client Success team members. • Managed and supported 25+ accounts including company's top revenue accounts while retaining key clients and relationships through strategic outreach, ongoing support and content value-add.• Effectively conducted “Grow the Business” meetings according to the client segmentation protocol by creating and driving Client Business Reviews (CBRs) for top key strategic clients on a quarterly or bi-annual basis (both in person and remote).• Responsible for healthy CSAT and NPS scores (measured annually) – created account plans based on the CSAT results to consistently increase revenues and maintain a 95% or higher client retention and satisfaction.• Reviewed key reports and metrics; fully analyzed the data to discern any client issues or opportunities in a proactive manner.• Inspirationally led and developed a team of 5-7 Client Success Managers and Specialists through mentoring and coaching team members on all core proficiencies required to service a diverse portfolio of clients as a trusted and reliable business partner.• Ensured tactical duties of each team member were completed accurately and in a timely manner including research, analysis, and day-to-day requests through regular team and one-on-one meetings.• Established measurable key performance indicators (KPIs) and individual goals that aligned with company's strategic priorities.• Coordinated process improvements with Finance for incoming payments through the development of a payment tool that increased team efficiency by 25% on weekly basis. • Implemented and streamlined KYB/KYC model with Compliance & Fraud Team to promote a scalable and efficient process internally and with stakeholders. Show less
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Account Specialist
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Jun 2017 - Dec 2019
Responsibilities from Account Coordinator position as well as:• Point of contact for clients regarding any inquiries or advancement of programs.• Provided significant client education, fielding questions and concerns within a timely manner.• Consistently sought opportunities for positive business growth and documentation of processes while adhering to company and industry regulations.• Mentored staff in methodology and consulting excellence and encouraged best practices in project management. Show less
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Account Coordinator
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Feb 2015 - Jun 2017
Assisted Account Manager with day-to-day tasks related to client inquiries, requests, and solving any issues related to accounts. • Maintained relationships with 30+ clients to ensure 100% customer satisfaction, sustained growth and retention.• Reconciled incoming client payments to pending orders and prepared orders for processing in a timely and accurate fashion.• Effectively problem solved diverse order and technological issues that arose at unexpected times.• Assisted in the setup and implementation of new products and programs for clients with unique business needs.• Identified room for improvements in the client's ordering process with the appropriate resources (internal or client) to implement changes.• Assisted cardholders in understanding the usage and problems encountered with using different company products. Show less
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Morgan Services
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United States
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Textile Manufacturing
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100 - 200 Employee
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Service Supervisor
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Apr 2013 - Jan 2015
Supervised and managed a linen and uniform rental company comprised of over 500 clients located in Chicago Suburbs Area by nurturing positive public relationships through ensuring 100% customer satisfaction and retention. Oversaw performance of nine service representatives by coordinating all daily operations including staffing, tranining, scheduling and supervising. Supervised and managed a linen and uniform rental company comprised of over 500 clients located in Chicago Suburbs Area by nurturing positive public relationships through ensuring 100% customer satisfaction and retention. Oversaw performance of nine service representatives by coordinating all daily operations including staffing, tranining, scheduling and supervising.
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College Pro
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Canada
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Consumer Services
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400 - 500 Employee
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Senior Franchise Owner
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Mar 2011 - Oct 2012
Financed own business including purchasing assets such as a work vehicle, equipment and variable job expenses netting over $30,000 in profits in 2011 and 2012. • Recruited, hired and trained over 20 employees that completed over 70 painted homes. • Excelled in customer service with a 100% customer satisfaction rating out of over 70 customers. • Developed multiple layers of management including Job Site Managers and Marketing managers who each led a team of 2-3 employees. • Successfully developed, launched a marketing and sales program that grossed $180,352 in sales in 12 months. Honors & Awards: • Midwest Success Award (2011) • Midwest Rookie of the Year (2011) • Midwest Star Award (2012) Show less
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McDonald's
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United States
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Restaurants
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700 & Above Employee
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Shift Manager
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Oct 2008 - Apr 2011
• Managed 5-9 employees on every shift. • Resolved customer complaints to ensure satisfaction. • Operated in high-stress environment including peak periods. • Supported the General Manager in achieving profit goals. • Managed 5-9 employees on every shift. • Resolved customer complaints to ensure satisfaction. • Operated in high-stress environment including peak periods. • Supported the General Manager in achieving profit goals.
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Education
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2008 - 2012
Lewis University
Bachelor of Science, Business Administration
Community
