Senior Cloud Systems Engineer

• Feb 2023 - Present

Global Information System Manager

• May 2021 - Jan 2023

Acting as a key person managing the support vendors that act as a technical specialists andsupport for Whirlpool IT environment including Windows, VMWare, Citrix, GCP, and AWS.Leading support vendors and 80+ System administrators to:▪ Lead support for 3000+ Windows and Linux servers▪ 200+ VMWare ESXi hosts▪ 10+ VMWare VCenter and VMWare VRealize Operation Manager▪ Global Citrix environment with 100+ Citrix servers and 900 concurrent users.▪ Integration consultant, cloud migration, and implementing new solutions▪ Site Reliability Engineering providing support to GCP and AWS environments.▪ Incident, Problem, and Change management coordination▪ Act as Major Incident Manager during critical situations, coordinating the support teams toreduce the impact during issues and restore the environment to a stable and functionalstate;▪ Provide technical expertise support for technical team;▪ Provide a single point of contact for the business areas to communicate and interact withvendors technical teams.▪ Contract review and renegotiation▪ Proof of Concept of new technologies Show less

Senior Information Technology Analyst

• Jul 2018 - May 2021

As a Senior Information Technology Analyst I act as a key person responsible for coordinationand managing the support vendors that act as technical specialists and support for WhirlpoolIT environment including Windows, VMWare, Citrix and Cloud solutions.As vendor support lead, I am responsible for several vendors and 80+ System administrators.In the Operations lead position, I am responsible to:▪ Lead support for 3000+ Windows servers▪ 200+ VMWare ESXi hosts▪ 10+ VMWare VCenter and VMWare VRealize Operation Manager▪ Global Citrix environment with 100+ Citrix servers and 500+ concurrent users.▪ Integration consultant, cloud migration and implementing new solutions and supportingAWS and GCP environments.▪ Change management coordination▪ Act as Major Incident Manager during critical situations coordinating the support teams toreduce the impact during issues and restore the environment to a stable and functionalstate;▪ Provide technical expertise support for technical team;▪ Provide a single point of contact for the business areas to communicate and interact withvendors technical teams. Show less

VMWare, Windows and AWS Subject Matter Expert

• Aug 2007 - Jul 2018

Subject Matter Expert acting as a key person and client facing support and responsible to provide technical leadership to 20 System Administrators in configuring, troubleshooting and maintaining Windows and VMware infrastructure for a world-wide company. Provide ongoing management, performance-tuning, Tier 3 support for Windows systems, ESX/ESXi and supporting Linux Administrators to support Linux systems. Act as an integration consultant, implementing new solutions and supporting client AWS environment EC2 instances, S3 and Storage Gateways. VMWare Specialist: Responsible to provide subject matter expertise on VMWare ESX/ESXi, VCenter Server, VRealize Operations Management translating client needs into technical language and being the client environment expert responsible to manage ESX/ESXi, VCenter Servers, VRealize Operations Manager and VMware vCloud Connector on a world-wide client solution. Powercli expertise. Windows Server Specialist: Responsible to provide subject matter expertise on Windows Servers, Active Directory implementation and management supporting ID management team as infrastructure expert. GPO Management and implementation based on security team guidance attending security compliance needs. MS Failover Cluster, DHCP, DNS. PowerShell expertise. AWS Specialist: Provide AWS knowledge for integration of On-Premise environment and AWS. Support on migration decisions such as correct EC2 instance type. Design and implement S3 solutions based on client showed needs. Work directly with business budget controls personnel to always implement the correct performance and cost solutions. Use AWS Management tools to improve and automate activities, such as CloudWatch and CloudTrail to review logs and performance, OpsWork to implement Chef recipes to automate OS activities. AWS CLI expertise. Show less

Technical Assistant Level II

• Aug 2005 - Jul 2007

Level II support for the desktops of São José dos Campos Town Hall. Responsible to correct general failures of proprietary applications and general desktop issues. Develop WEB solutions coded on ASP, ASPX, HTML, Javascript and general WEB connections with SQL e Oracle database. Achievement Highlights: Troubleshooting: Rectified many issues by instituting best practices in system log analysis, backups, user account/permissions management and systems/software auditing. Security: Strengthened desktop security by supporting and providing technical expertise to implement Trend Micro Anti-Virus. Solution Developer: Support and implement a new web design for the Town Hall web site (www.sjc.sp.gov.br). Implemented tools using Google Maps APIs. Show less

Support Analyst

• Oct 2002 - Jul 2005

Monitor Johnson & Johnson Latin American corporate network providing second level support. Support around 44 servers verifiying Internet and Intranet sites availability, fixing hardware failures, Anti-virus updates status. Active Directory support such as user ID creation and deletion, password reset, Server account creation and network drive security permission Act on NETIQ alerts for disk, memory and processor. Configure connectivity equipments (Routers and Switches Cisco/3Com, Nortel Passports, Proxies, Firewalls, modems, etc.) Administer server monitor tool such as Compaq Insight Manager, Sentinel. Show less

Technical Data Processing

• Jan 2000 - Jun 2001

Responsibilities: - Develop MS ACCESS tools to improve Warehouse daily activities. - Analysis and correction of general MS Access reports. - Develop MS ACCESS reports to measure the warehouse utilization. Responsibilities: - Develop MS ACCESS tools to improve Warehouse daily activities. - Analysis and correction of general MS Access reports. - Develop MS ACCESS reports to measure the warehouse utilization.