Experience

Contact Centre Association of Malaysia (Official)

• Malaysia
• Non-profit Organizations
• 1 - 100 Employee

• Sales, Training and Development Executive

  • Sep 2022 - Present

  - Manage Training Programs from COPC and LEX - Document process, workflows and SOPs - Liaise with HRD Corp on various claims, registration processes, and events - Assist with various Marketing activities of the organisation - Liaise with clients, member companies, and other organisations to handle payments, registrations, invoicing, and procurement in general - Work with the team to drive sales for CCAM's flagship events - Manage Training Programs from COPC and LEX - Document process, workflows and SOPs - Liaise with HRD Corp on various claims, registration processes, and events - Assist with various Marketing activities of the organisation - Liaise with clients, member companies, and other organisations to handle payments, registrations, invoicing, and procurement in general - Work with the team to drive sales for CCAM's flagship events



Universiti Putra Malaysia

• Malaysia
• Higher Education
• 700 & Above Employee

• English Instructor

  • Mar 2022 - Jul 2022

  -Provide instructions on various course materials assigned -Evaluate students course work assessments -Provide instructions on various course materials assigned -Evaluate students course work assessments



Self-employed

• Greater Kuala Lumpur

• Private Tutor

  • Jan 2016 - Jul 2022

  - Face-to-face and Online private lessons for students aged 15-17, under the IGCSE syllabus Subjects handled: - English - First Language, - English - Second Language - English - O Levels - Face-to-face and Online private lessons for students aged 15-17, under the IGCSE syllabus Subjects handled: - English - First Language, - English - Second Language - English - O Levels



Premfield International School

• Petaling, Selangor, Malaysia

• Head of Student Affairs | Cambridge Exam Coordinator | Educator

  • Jan 2020 - Dec 2021

  -In charge of liaising with stakeholders & staff, & oversaw the resolution of conflicts - Collected & Organised information for over 25 stakeholders to ensure data integrity -Introduced new tools, processes, & documentation for various operational areas -Managed various school events -Facilitated data entries, and registrations for IGCSE exams, including finance operations - Orchestrated training & development initiatives - Consulted business leaders to develop & execute a business strategy that built organisational capabilities, behaviors, structure & process - Part of revising policies team -Handled the 0500 & 1123 English subjects for Y11 & Y10, including grading, reports, lesson plans, learning materials, etc. -Was involved in the Planning Committee for the transition to online lessons & hybrid learning Show less



Young Achievers Academy

• Petaling, Selangor, Malaysia

• Educator | Operations

  • Jan 2015 - Dec 2019

  - Worked with team members one-to-one to enhance performance, employees & clients satisfaction - Worked with HR managers to create documentation & training materials for staff & stakeholders -Assisted managers in determining training needs & finding the best solutions to meet those needs - Collaborated with department heads to understand their talent needs. - Liaised with stakeholders regularly (often outside working hours) for a constant update on academic and behavioural progress - Managed data entry & organized documentation process - Handled emergencies and crises in and out of work setting - Worked with Management to update and upgrade curricula - Conducted various academic and cultural events - Managed the school's Football and Basketball teams - Handled English, Biology, Chemistry, Social Studies, and Science for Year 8 and Year 9 - IGCSE syllabus Show less



Cambridge English For Life Sdn Bhd

• Malaysia
• Language Schools
• 1 - 100 Employee

• English Teacher

  • Jan 2015 - Dec 2016

  - Taught students aged 6 – 10 and 15 – 17 under the Young Learners English (YLE) and Preliminary English Test (PET) programs respectively - Taught students aged 6 – 10 and 15 – 17 under the Young Learners English (YLE) and Preliminary English Test (PET) programs respectively



Sekolah Menengah USJ 4

• Subang Jaya, Selangor, Malaysia

• Teaching Intern

  • Aug 2014 - Oct 2014

  - Assigned to teach students from Form 4 (aged 16) and Form 5 (aged 17) - Subjects included English, Civic Education, and Physical & Health Education - Assigned to teach students from Form 4 (aged 16) and Form 5 (aged 17) - Subjects included English, Civic Education, and Physical & Health Education



Sekolah Kebangsaan Raja Muda

• Shah Alam, Selangor, Malaysia

• Teaching Intern

  • May 2012 - Jul 2012

  - Assigned to teach students of Standard 4 (aged 10) and Standard 5(aged 11) - Subjects included English, Visual Arts, and Kajian Tempatan (Geography) - Secured Grade A upon successful completion - Assigned to teach students of Standard 4 (aged 10) and Standard 5(aged 11) - Subjects included English, Visual Arts, and Kajian Tempatan (Geography) - Secured Grade A upon successful completion