Kim Stone
Senior IT Support Specialist at LeaderOne Financial- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Wyatt Hansen
After working with Kim at LeaderOne Financial, I have to speak about her technical expertise and customer service skills. It is very rare to find somebody so well versed in so many areas of technical support who is so consistently patient and invested with everyone they assist. If you are looking for someone who can handle a wide variety of technical support tasks and projects of varying difficulty while consistently earning accolades for great communication and teamwork, look no further than Kim!
Dan Ouellette
Kim was an asset to SUSS's IT department. Always professional, extremely competent and knowledgeable she was a key team player in a department that gained a strong reputation within the worldwide SUSS organization. She went above and beyond to help resolve field issues and later was a key member of the Oracle roll out team.
Wyatt Hansen
After working with Kim at LeaderOne Financial, I have to speak about her technical expertise and customer service skills. It is very rare to find somebody so well versed in so many areas of technical support who is so consistently patient and invested with everyone they assist. If you are looking for someone who can handle a wide variety of technical support tasks and projects of varying difficulty while consistently earning accolades for great communication and teamwork, look no further than Kim!
Dan Ouellette
Kim was an asset to SUSS's IT department. Always professional, extremely competent and knowledgeable she was a key team player in a department that gained a strong reputation within the worldwide SUSS organization. She went above and beyond to help resolve field issues and later was a key member of the Oracle roll out team.
Wyatt Hansen
After working with Kim at LeaderOne Financial, I have to speak about her technical expertise and customer service skills. It is very rare to find somebody so well versed in so many areas of technical support who is so consistently patient and invested with everyone they assist. If you are looking for someone who can handle a wide variety of technical support tasks and projects of varying difficulty while consistently earning accolades for great communication and teamwork, look no further than Kim!
Dan Ouellette
Kim was an asset to SUSS's IT department. Always professional, extremely competent and knowledgeable she was a key team player in a department that gained a strong reputation within the worldwide SUSS organization. She went above and beyond to help resolve field issues and later was a key member of the Oracle roll out team.
Wyatt Hansen
After working with Kim at LeaderOne Financial, I have to speak about her technical expertise and customer service skills. It is very rare to find somebody so well versed in so many areas of technical support who is so consistently patient and invested with everyone they assist. If you are looking for someone who can handle a wide variety of technical support tasks and projects of varying difficulty while consistently earning accolades for great communication and teamwork, look no further than Kim!
Dan Ouellette
Kim was an asset to SUSS's IT department. Always professional, extremely competent and knowledgeable she was a key team player in a department that gained a strong reputation within the worldwide SUSS organization. She went above and beyond to help resolve field issues and later was a key member of the Oracle roll out team.
Credentials
-
MCITP: Enterprise Desktop Support Technician on Windows 7
MicrosoftMay, 2013- Nov, 2024 -
MCSA: Windows 7
MicrosoftMay, 2013- Nov, 2024 -
MCTS: Windows 7, Configuration
MicrosoftMay, 2013- Nov, 2024 -
MCDST: Windows XP
MicrosoftAug, 2007- Nov, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftApr, 2007- Nov, 2024
Experience
-
LeaderOne Financial
-
United States
-
Financial Services
-
400 - 500 Employee
-
Senior IT Support Specialist
-
Sep 2022 - Sep 2023
Supporting LeaderOne employees remotely through the current RMM solution. Serving as an escalation point for the helpdesk and other parts of the ITS team for complex windows 10 issues. Working with MSPs and other vendors on managed service issues. Training non-technical staff on basic procedures like signing into windows, using our current MFA software, and other basic procedures. Assisting in managing technical issues with software or tools used by few staff members, such as our… Show more Supporting LeaderOne employees remotely through the current RMM solution. Serving as an escalation point for the helpdesk and other parts of the ITS team for complex windows 10 issues. Working with MSPs and other vendors on managed service issues. Training non-technical staff on basic procedures like signing into windows, using our current MFA software, and other basic procedures. Assisting in managing technical issues with software or tools used by few staff members, such as our accounting, postage, virtual machine, and stock software. Occasionally assist in creating or updating documentation for both technical and non-technical staff. Assisting with companywide communication during major service outages. Resolving printing and scanning issues. Resolving network issues for sites with managed network equipment. Assisting with issues in active directory, Adaxes, Office365, and Azure active directory Show less Supporting LeaderOne employees remotely through the current RMM solution. Serving as an escalation point for the helpdesk and other parts of the ITS team for complex windows 10 issues. Working with MSPs and other vendors on managed service issues. Training non-technical staff on basic procedures like signing into windows, using our current MFA software, and other basic procedures. Assisting in managing technical issues with software or tools used by few staff members, such as our… Show more Supporting LeaderOne employees remotely through the current RMM solution. Serving as an escalation point for the helpdesk and other parts of the ITS team for complex windows 10 issues. Working with MSPs and other vendors on managed service issues. Training non-technical staff on basic procedures like signing into windows, using our current MFA software, and other basic procedures. Assisting in managing technical issues with software or tools used by few staff members, such as our accounting, postage, virtual machine, and stock software. Occasionally assist in creating or updating documentation for both technical and non-technical staff. Assisting with companywide communication during major service outages. Resolving printing and scanning issues. Resolving network issues for sites with managed network equipment. Assisting with issues in active directory, Adaxes, Office365, and Azure active directory Show less
-
-
-
DYOPATH
-
United States
-
IT Services and IT Consulting
-
200 - 300 Employee
-
IT Technical Specialist II
-
Apr 2010 - Jul 2021
Senior Computer hardware and software support. Computer Imaging Senior Computer hardware and software support. Computer Imaging
-
-
-
FUJIFILM Dimatix, Inc.
-
United States
-
Nanotechnology Research
-
200 - 300 Employee
-
IT Support Generalist
-
Jul 2006 - Apr 2010
Providing IT Support for FujiFilm Dimatix as an on-site contracted service. Responsibilities include: ➢ New employee set-up and training including log-in procedures, network information, permissions, printing, security, and use of software ➢ Technical Support for over 400 employees, on-site and remotely ➢ Complete troubleshooting and component replacement of Dell laptops and desktops ➢ Creation and maintenance of System Images using Norton Ghost ➢ Asset management using Asset… Show more Providing IT Support for FujiFilm Dimatix as an on-site contracted service. Responsibilities include: ➢ New employee set-up and training including log-in procedures, network information, permissions, printing, security, and use of software ➢ Technical Support for over 400 employees, on-site and remotely ➢ Complete troubleshooting and component replacement of Dell laptops and desktops ➢ Creation and maintenance of System Images using Norton Ghost ➢ Asset management using Asset Watch database ➢ Document performed actions in a help desk software system Show less Providing IT Support for FujiFilm Dimatix as an on-site contracted service. Responsibilities include: ➢ New employee set-up and training including log-in procedures, network information, permissions, printing, security, and use of software ➢ Technical Support for over 400 employees, on-site and remotely ➢ Complete troubleshooting and component replacement of Dell laptops and desktops ➢ Creation and maintenance of System Images using Norton Ghost ➢ Asset management using Asset… Show more Providing IT Support for FujiFilm Dimatix as an on-site contracted service. Responsibilities include: ➢ New employee set-up and training including log-in procedures, network information, permissions, printing, security, and use of software ➢ Technical Support for over 400 employees, on-site and remotely ➢ Complete troubleshooting and component replacement of Dell laptops and desktops ➢ Creation and maintenance of System Images using Norton Ghost ➢ Asset management using Asset Watch database ➢ Document performed actions in a help desk software system Show less
-
-
-
SUSS MicroTec
-
Germany
-
Semiconductor Manufacturing
-
400 - 500 Employee
-
IT Support
-
2000 - 2005
IT management including installation, repair, maintenance, and testing various computer equipment, peripherals, data communication, and computer network systems. ➢ Set-up and configured servers to work with various programs ➢ Ensured server backups were successfully performed regularly ➢ Prepared and submited vendor warranty claims and warranty repair documentation ➢ Installed and maintained network hardware and software, including servers, peripherals, switches, routers… Show more IT management including installation, repair, maintenance, and testing various computer equipment, peripherals, data communication, and computer network systems. ➢ Set-up and configured servers to work with various programs ➢ Ensured server backups were successfully performed regularly ➢ Prepared and submited vendor warranty claims and warranty repair documentation ➢ Installed and maintained network hardware and software, including servers, peripherals, switches, routers, workstations, printers, and wiring on the network. ➢ Installed new software applications or hardware on the LAN, coordinating assistance from third parties when necessary. ➢ Added and maintained users on the network; assigning application access, security, and maintaining their configurations are within standards. ➢ Fabricated cables for use in interfacing peripherals with computers, other peripherals, and networks. Show less IT management including installation, repair, maintenance, and testing various computer equipment, peripherals, data communication, and computer network systems. ➢ Set-up and configured servers to work with various programs ➢ Ensured server backups were successfully performed regularly ➢ Prepared and submited vendor warranty claims and warranty repair documentation ➢ Installed and maintained network hardware and software, including servers, peripherals, switches, routers… Show more IT management including installation, repair, maintenance, and testing various computer equipment, peripherals, data communication, and computer network systems. ➢ Set-up and configured servers to work with various programs ➢ Ensured server backups were successfully performed regularly ➢ Prepared and submited vendor warranty claims and warranty repair documentation ➢ Installed and maintained network hardware and software, including servers, peripherals, switches, routers, workstations, printers, and wiring on the network. ➢ Installed new software applications or hardware on the LAN, coordinating assistance from third parties when necessary. ➢ Added and maintained users on the network; assigning application access, security, and maintaining their configurations are within standards. ➢ Fabricated cables for use in interfacing peripherals with computers, other peripherals, and networks. Show less
-
-
Education
-
1995 - 2001
Castleton State College
Bachelor's Degree, Computer Science -
2006 - 2011
Champlain College
Professional Certificate, Networking
Community
