Technical Support Engineer

• Jun 2023 - Present

Missionary

• Sep 2010 - Oct 2022

• Managed media distribution for Lao Bible study materials, oversaw building of a 400 student school, and led ministry efforts with Khmer laborers • Developed AI technology to identify crop diseases and pests in Cambodia, collaborated with industry partners and assisted with W3C Southeast Asia Language Enablement Taskforce • Cofounded Mekong IT (now Eliyah Language Center), produced technical data for International Components for Unicode Project, and developed first Android Lao Bible app • Demonstrated skills in leadership, project management, software development, cross-cultural communication, and IT systems management. Show less

IT Specialist

• Dec 2008 - Sep 2009

• Assisted with general technical support issues and regular maintenance of information technology equipment • Worked on technical problem-solving and design issues related to databases, networks, storage, and Linux servers • Designed and helped engineer a new network infrastructure for 300+ client machines, over 20 Linux servers, and a Windows 2003 Server • Worked with server solutions including OpenLDAP, OpenVPN, Quagga, Asterisk PBX, Samba 4 Active Directory, and others, saving the company over 50% of monthly IT and telephone costs • Implemented cyber security measures to protect personal information protected by federal laws such as HIPAA • Collaborated with state and local agencies to identify and recommend upgrades to the information technology network infrastructure Show less

English Language Teacher

• Aug 2007 - Sep 2008

• Volunteered with Adventist Volunteer Services to teach English to Mongolians • Demonstrated cultural competence and language skills by studying the Mongolian language • Displayed strong communication and training abilities through effective language instruction • Volunteered with Adventist Volunteer Services to teach English to Mongolians • Demonstrated cultural competence and language skills by studying the Mongolian language • Displayed strong communication and training abilities through effective language instruction

Network Administrator

• Mar 2005 - Sep 2005

• Improved and managed existing network and computer systems • Developed a new inventory system for managing materials and products during various stages of furniture manufacturing, incorporating an inventory management system using Microsoft Access Database and Microsoft Visual Basic and MySQL databases • Deployed and managed Cisco switches and routers, 3rd party firewall and VPN solutions, Windows Server 2003, MAS 200 enterprise software, and single mode fiber-based network infrastructure Show less

Student Worker (2nd Shift Helpd Desk)

• Aug 2004 - Mar 2005

• Provided technical support for video teleconferencing systems used for virtual course programs • Diagnosed and remedied timing issues for ATM-based ITV and modern IP video teleconferencing systems • Gained expertise in working with ITU-T standards, including H.263, H.264, and H.323 • Worked with Polycom and VTEL products • Provided technical support for video teleconferencing systems used for virtual course programs • Diagnosed and remedied timing issues for ATM-based ITV and modern IP video teleconferencing systems • Gained expertise in working with ITU-T standards, including H.263, H.264, and H.323 • Worked with Polycom and VTEL products

Student Worker

• Nov 2002 - May 2004

• Provided technical assistance to the National Law Enforcement Technology Centers (NLETC) by repurposing Department of Defense (1033 program) computers for use by local police • Assisted in mass duplicating CD/DVD training materials • Contributed to various technical support operations, including video cabling support for OperationUNITE surveillance operations • Provided technical assistance to the National Law Enforcement Technology Centers (NLETC) by repurposing Department of Defense (1033 program) computers for use by local police • Assisted in mass duplicating CD/DVD training materials • Contributed to various technical support operations, including video cabling support for OperationUNITE surveillance operations