Sonja Beardsley

HR Manager at Quest Center for Integrative Health
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Contact Information
us****@****om
(386) 825-5501
Location
Vancouver, Washington, United States, US

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5.0

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Symone Lapray

Sonja was my direct manager at Customer.io from October 2020 - February 2022 and was a wonderful manager and mentor. She is a leading example for what it means to lead a People function with empathy and a people-first mindset, while also moving quickly to get things done in a high growth company. She wore multiple hats while at Customer.io - managing People Ops, Recruiting, Finance, and Legal, and demonstrated bias towards action and trust daily with her team. Sonja embodies the type of leader every company needs more of and would be a great addition to any team.

LinkedIn User

I had the pleasure of collaborating with Sonja on multiple cross-functional projects during her time at Customer.io, and I am thrilled to share my experiences working with her. Sonja's dedication to creating a healthy and sustainable company culture was evident in everything she did. She effortlessly balanced the needs of a rapidly growing organization while prioritizing the employee experience at every step. Sonja's ability to problem-solve and think outside the box was truly inspiring. She played an instrumental role in implementing diversity training and transforming the hiring process, which significantly contributed to our company's success. Her innovative approach to onboarding new team members made a lasting impact on our organization, reducing attrition and ensuring that everyone felt welcomed and supported from day one. Throughout our collaborations, Sonja consistently demonstrated exceptional communication and teamwork skills. Her ability to foster community and engagement across various teams was remarkable, and her passion for creating positive work environments truly shined. She was always open to feedback and eager to explore new ideas, making her an invaluable asset to our company. Sonja's empathetic and compassionate nature helped navigate the company through challenging times, and her unwavering commitment to employee well-being ensured that we not only survived, but thrived. It was an absolute pleasure to work alongside Sonja, and I can wholeheartedly say that any organization would be fortunate to have her as a leader. If you're looking for a people operations leader who excels in nurturing an inclusive, diverse, and supportive company culture, look no further than Sonja. She not only brings her expertise and passion for people to the table, but she also knows how to make work fun and engaging for everyone.

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Credentials

  • Human Resource Management Certification
    Portland State University’s Center for Executive and Professional Education (CEPE)
    Jun, 2019
    - Oct, 2024

Experience

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • HR Manager
      • Oct 2023 - Present

    • United States
    • Software Development
    • 100 - 200 Employee
    • Vice President People & Operations
      • 2020 - 2022

      Built, scaled, and developed people operations functions including culture, employee satisfaction, hiring, onboarding, and retention programs. Also led business operations, data analytics, finance, compliance, and legal to strengthen Customer.io’s business from within while enhancing the employee experience. Fostered community, culture, and engagement in alignment with company strategy and values, resulting in less than 1% voluntary regrettable attrition and 84% positive score in bi-annual culture amp team survey.Reported to the CEO, performed as a member of the executive team, oversaw 20 geographically dispersed team members, and directed $10M budget to scale the company from 19 to 180 employees, define management practices, and support 2,000+ customers. Awarded 2022 ‘Inc. Best Workplaces’ and ‘Inc. 5000 Fasted Growing Private Companies.’Additional highlights:- Implemented quarterly company-wide diversity trainings and instituted diversity training for hiring teams to learn how to manage unconscious and implicit biases. - Developed the company’s recruiting function, transforming full cycle hiring processes to support over 20x increase in new hires per year while reducing hiring timelines by over 60%. - Created a company-wide onboarding plan for new hires that fostered education, community, and trust. Onboarding process enabled team members to quickly make meaningful impacts and understand how to navigate the company, improving 1st year attrition by 20%.- Directed compensation planning, conducting the company’s first salary audit to establish a data driven compensation strategy and equitable pay structure and a process for bi-annual audits.- Overhauled the company handbook to apply a global lens to benefits lens and codes of conduct. Show less

    • Director Of People & Operations
      • 2019 - 2020

    • Senior Operations Manager
      • 2018 - 2019

    • Business Operations Specialist
      • 2017 - 2018

    • Office Manager
      • 2016 - 2017

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Project Manager & Community Manager
      • 2015 - 2016

      Managed 2 direct reports and $2M budget to oversee 3-buildings and 100 luxury apartments. Created weekly operational reports and facilitated communication between owners, management, and community members, ensuring community satisfaction and legal compliance. Managed 2 direct reports and $2M budget to oversee 3-buildings and 100 luxury apartments. Created weekly operational reports and facilitated communication between owners, management, and community members, ensuring community satisfaction and legal compliance.

    • United States
    • Real Estate
    • 700 & Above Employee
    • Assistant Project & Community Manager
      • 2014 - 2015

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Project Manager & Membership Associate
      • 2012 - 2014

      Directed operations for the national headquarters to uphold the organization’s vision and mission and to facilitate research, fundraising, and community. Maintained 400+ chapters, formed 50+ new groups, and pioneered the internal culture committee to foster community and trust across employees at headquarters and remote workforce. Directed operations for the national headquarters to uphold the organization’s vision and mission and to facilitate research, fundraising, and community. Maintained 400+ chapters, formed 50+ new groups, and pioneered the internal culture committee to foster community and trust across employees at headquarters and remote workforce.

Education

  • Portland State University
    Bachelor of Science (B.S.), Art Practices
  • Pasadena City College
    Art/Art Studies, General, President's Honors
  • Oxford Brookes University
    Humanities/Humanistic Studies
  • Central Catholic High School - Portland

Community

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