Susan Matthews
Director of Operations and Support at Digiscribe New England- Claim this Profile
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Bio
Richard Pigott
Susan is extremely driven and talented and I have yet to see her pick up anything that she can't master in a matter of days or weeks. Project after project, install after install, Susan always came through for everyone at our organization and more importantly, the clients. Susan has spent many late nights troubleshooting technical problems and working on projects to see them through to completion. Susan also played a crucial support role for the sales team scoping out a prospects needs and developing a solution. Susan didn't stop there she had to wear many hats. Being certified by Digitech Systems, Susan provided superb technical support to our end user community, supported the 24x7 scanning production infrastructure, successfully developed and implemented a sophisticated invoice data extraction process and developed many of the internal tools and process controls. Along with Susan's amazing technical abilities, troubleshooting, networking and software skills - clients love her. I can say without hesitation, "I would welcome the opportunity to have Susan on my team again"!
Richard Pigott
Susan is extremely driven and talented and I have yet to see her pick up anything that she can't master in a matter of days or weeks. Project after project, install after install, Susan always came through for everyone at our organization and more importantly, the clients. Susan has spent many late nights troubleshooting technical problems and working on projects to see them through to completion. Susan also played a crucial support role for the sales team scoping out a prospects needs and developing a solution. Susan didn't stop there she had to wear many hats. Being certified by Digitech Systems, Susan provided superb technical support to our end user community, supported the 24x7 scanning production infrastructure, successfully developed and implemented a sophisticated invoice data extraction process and developed many of the internal tools and process controls. Along with Susan's amazing technical abilities, troubleshooting, networking and software skills - clients love her. I can say without hesitation, "I would welcome the opportunity to have Susan on my team again"!
Richard Pigott
Susan is extremely driven and talented and I have yet to see her pick up anything that she can't master in a matter of days or weeks. Project after project, install after install, Susan always came through for everyone at our organization and more importantly, the clients. Susan has spent many late nights troubleshooting technical problems and working on projects to see them through to completion. Susan also played a crucial support role for the sales team scoping out a prospects needs and developing a solution. Susan didn't stop there she had to wear many hats. Being certified by Digitech Systems, Susan provided superb technical support to our end user community, supported the 24x7 scanning production infrastructure, successfully developed and implemented a sophisticated invoice data extraction process and developed many of the internal tools and process controls. Along with Susan's amazing technical abilities, troubleshooting, networking and software skills - clients love her. I can say without hesitation, "I would welcome the opportunity to have Susan on my team again"!
Richard Pigott
Susan is extremely driven and talented and I have yet to see her pick up anything that she can't master in a matter of days or weeks. Project after project, install after install, Susan always came through for everyone at our organization and more importantly, the clients. Susan has spent many late nights troubleshooting technical problems and working on projects to see them through to completion. Susan also played a crucial support role for the sales team scoping out a prospects needs and developing a solution. Susan didn't stop there she had to wear many hats. Being certified by Digitech Systems, Susan provided superb technical support to our end user community, supported the 24x7 scanning production infrastructure, successfully developed and implemented a sophisticated invoice data extraction process and developed many of the internal tools and process controls. Along with Susan's amazing technical abilities, troubleshooting, networking and software skills - clients love her. I can say without hesitation, "I would welcome the opportunity to have Susan on my team again"!
Experience
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Digiscribe, A MetaSource Company
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United States
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Information Technology and Services
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1 - 100 Employee
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Director of Operations and Support
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Nov 2010 - Present
I am responsible for the installation, training and technical support of the company's document management software solutions including, PaperVision Enterprise, ImageSilo, PaperVision Capture, PaperFlow, Frevvo e-forms and Psigen Capture. I manage the company's document scanning and document conversion production facility with a focus on ensuring document security and the highest caliber of quality control and quality assurance procedures and processes. I am responsible for the installation, training and technical support of the company's document management software solutions including, PaperVision Enterprise, ImageSilo, PaperVision Capture, PaperFlow, Frevvo e-forms and Psigen Capture. I manage the company's document scanning and document conversion production facility with a focus on ensuring document security and the highest caliber of quality control and quality assurance procedures and processes.
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Director of Imaging Systems Support
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Nov 1991 - Nov 2010
While at SOURCECORP, I lead the upgrade and conversion of the production and computer systems from microfilm processing to scanning and CD production. I supported the sales department and worked with the production staff to ensure customer satisfaction. I provide the application installation, training and ongoing support for over 450 customers consistently achieving record-high customer satisfaction rankings. I have experience in the entire Digitech Systems product suite, having achieved the first perfect score in the PaperVision Enterprise certification exam. Show less
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Boston Whaler
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United States
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Consumer Goods
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200 - 300 Employee
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IT Manager
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Oct 1978 - Jun 1991
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Education
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1973 - 1977
Westfield State University
Community
