Experience

Douglas-Guardian Services Corporation

• United States
• Financial Services
• 1 - 100 Employee

• Business Operations Manager

  • Apr 2022 - Present

  Hot Springs, AR I'm responsible for facilitating daily operations in the Central US and Canada. One of the main focuses of my role is ensuring that all contracts within my territory are completed promptly and to the clients' expectations. Additionally, I am accountable for accurately processing customer billing and field auditors' pay and expense reports. I provide direct support and coaching for over 60 part-time and full-time field service reps while also optimizing and monitoring workflow processes for two… Show more I'm responsible for facilitating daily operations in the Central US and Canada. One of the main focuses of my role is ensuring that all contracts within my territory are completed promptly and to the clients' expectations. Additionally, I am accountable for accurately processing customer billing and field auditors' pay and expense reports. I provide direct support and coaching for over 60 part-time and full-time field service reps while also optimizing and monitoring workflow processes for two direct reports and offering guidance to them whenever needed. Show less



Quiktrak, LLC

• United States
• Financial Services
• 100 - 200 Employee

• Senior Customer Service Administrator II

  • Aug 2018 - Apr 2022

  Beaverton, OR/Hot Springs, AR I was a primary point of contact for my client and worked directly with multiple people within their organization making sure any issues or questions that arose were handled quickly. I was responsible for ensuring all audits within my territory (Entirety of U.S.) were completed to the client's specifications while also making sure scheduling and budgetary requirements were met. Frequently worked with my client to help provide ideas and strategies so that future projects were completed… Show more I was a primary point of contact for my client and worked directly with multiple people within their organization making sure any issues or questions that arose were handled quickly. I was responsible for ensuring all audits within my territory (Entirety of U.S.) were completed to the client's specifications while also making sure scheduling and budgetary requirements were met. Frequently worked with my client to help provide ideas and strategies so that future projects were completed successfully. I also helped train new hires and remained a resource for other staff in my department whenever needed.

• Customer Service Administrator

  • Oct 2015 - Aug 2018

  Beaverton, OR I was responsible for handling all audits within my territory making sure they were done accurately and on time. I worked diligently to ensure the client’s needs and expectations were met while also providing any necessary assistance to the independent contractors during their audits and also helped train new team members when they were brought on.

• Tech Support Specialist

  • Jul 2013 - Oct 2015

  Beaverton, Oregon I provided technical support for both inspectors in the field and clients in the office. I was required to think on my feet and was consistently presented with a wide array of issues. Working with a diverse group of inspectors and clients has helped me to consistently deliver creative solutions tailored to and individual’s level of skill and understanding.



All-American Publishing

• School Success Coordinator

  • Apr 2013 - Jul 2013

  Boise, Idaho, United States I worked directly with school administrators and athletic directors across the country managing over 600 accounts. I was responsible for ensuring my contacts send in all necessary documents while also making sure they have a positive experience during their time with All-American. Renewing contracts was also an important part of my job - making it possible for me to gain invaluable sales experience.



Allstott Construction LLC

• General Laborer

  • Feb 2013 - Apr 2013

  Heppner, OR Relearned the definition of manual labor by assisting with the construction of residential and commercial buildings, including both remodel work and new construction. I also worked in the office - updating the computer and editing photos for the company website.



Social Eyes Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Social Media Manager

  • Jul 2011 - Nov 2012

  Boise, Idaho Area Created and implemented comprehensive Social Media Strategies and simultaneously managed Social Media accounts for up to 20 clients while building and maintaining working relationships with those clients. I also helped design microsites and did other graphic design work as needed.



Morrow County Grain Growers

• Grain Elevator Operator

  • Jun 2007 - Mar 2011

  Lexington, Oregon, United States Independently ran a grain elevator with little to no supervision for four summers, regularly working 80+ hours a week. I also helped train new hires and was allowed to return to work during every major school break.



University of Oregon Housing

• Red Shirt - Food Services

  • Oct 2008 - May 2009

  Eugene, Oregon, United States Worked hard to provide a positive customer experience and moved to various locations on campus depending on where I was needed.