Experience

Findlay Automotive Group, Inc.

• United States
• Retail
• 1 - 100 Employee

• IT Specialist

  • Mar 2019 - Present



Allegiant

• United States
• Airlines and Aviation
• 700 & Above Employee

• IT Stations Support Engineer

  • May 2017 - Feb 2019

  Las Vegas, Nevada



CTS

• IT Consultant

  • Jun 2016 - Sep 2016

  Las Vegas, Nevada Area



Schomp Automotive Group

• United States
• Automotive
• 200 - 300 Employee

• IT Administrator

  • Mar 2016 - Jun 2016

  Littleton, Colorado



JCB Electric

• Electrical Engineering Intern

  • Feb 2016 - May 2016

  Greater Denver Area



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• IT Analyst

  • Dec 2014 - Jan 2016

  Las Vegas, Nevada Area Provide remote/on-site support for all distribution centers (BMC Footprints) Provide remote/on-site support, troubleshooting and training on AS/400 systems Work with third party vendors for roll outs and refresh projects Maintain inventory of equipment (Lexmark, HP, Dell, Zebra, Motorola) Troubleshoot/support Motorola RF devices (MC9060,9090,9190,VC5090,VC70N0) Troubleshoot/support Dematic conveyor. Maintain, support/troubleshoot all IDF/MDF equipment. (Cisco Switches… Show more Provide remote/on-site support for all distribution centers (BMC Footprints) Provide remote/on-site support, troubleshooting and training on AS/400 systems Work with third party vendors for roll outs and refresh projects Maintain inventory of equipment (Lexmark, HP, Dell, Zebra, Motorola) Troubleshoot/support Motorola RF devices (MC9060,9090,9190,VC5090,VC70N0) Troubleshoot/support Dematic conveyor. Maintain, support/troubleshoot all IDF/MDF equipment. (Cisco Switches, Routers, Smart-UPS) Enable, Disable, and reset credentials within AS/400 system. Manage AD – Enabling, disabling and reset user accounts, adding/removing SEC group.Support/troubleshoot Lotus Notes mail client. Support Mobile devices. (iPhone, Android, Laptops) Troubleshoot VPN/VDI Support, maintain, and troubleshoot Lexmark, HP, Dell, Zebra devices Troubleshoot DVR CCTV equipment for Loss Prevention Rolled out/setup two warehouses while employed. Show less



MOBILE OIL CHANGE

• Auto Technician

  • 2014 - Jan 2016

  Las Vegas, Nevada



Wirtz Beverage Nevada

• Beverage Manufacturing
• 100 - 200 Employee

• Lead Infrastructure Support Engineer

  • Jun 2014 - Dec 2014

  Support all in-house/3rd party/Vendor provided applications. (SFA,PA,MM,Wirtznet) Track inventory using Wasp Asset tracking. Support all Wirtz properties (CHI,MN,WI,RNO, and Canada) Provide remote support to all properties. (Bomgar, Lync ScreenShare) Update AD, Exchange, and numerous RDP Terminal services. Create and disable users in AD and Exchange. Repair/Troubleshoot all equipment. (HP Desktops, Laptops, Monitors, Projectors) Repair/Troubleshoot all printers (Canon, HP… Show more Support all in-house/3rd party/Vendor provided applications. (SFA,PA,MM,Wirtznet) Track inventory using Wasp Asset tracking. Support all Wirtz properties (CHI,MN,WI,RNO, and Canada) Provide remote support to all properties. (Bomgar, Lync ScreenShare) Update AD, Exchange, and numerous RDP Terminal services. Create and disable users in AD and Exchange. Repair/Troubleshoot all equipment. (HP Desktops, Laptops, Monitors, Projectors) Repair/Troubleshoot all printers (Canon, HP, Zebra) Support Viewsonic Signage equipment. Perform purchase request and quotes for new equipment. Show less



CTS

• IT Technician

  • Jan 2014 - Sep 2014

  Las Vegas, Nevada Area Provide hardware support for numerous clients. (Clark County, State of Nevada etc.) Troubleshoot break/fix printers, scanners and fax machines. Install fusers, maintenance kits, DC controller, rollers, and all peripheral parts for printers (Xerox, HP, Brother) Replace/repair monitors, desktops, and laptops. (Lenovo, Dell, Acer etc.) Repair Dell motherboards. (capacitors, chipsets) Inventory all incoming/outgoing equipment. Document all recycled/outgoing equipment. Wipe… Show more Provide hardware support for numerous clients. (Clark County, State of Nevada etc.) Troubleshoot break/fix printers, scanners and fax machines. Install fusers, maintenance kits, DC controller, rollers, and all peripheral parts for printers (Xerox, HP, Brother) Replace/repair monitors, desktops, and laptops. (Lenovo, Dell, Acer etc.) Repair Dell motherboards. (capacitors, chipsets) Inventory all incoming/outgoing equipment. Document all recycled/outgoing equipment. Wipe desktops, laptops, and tablets. (DriveErazer, DBAN) Provide field support for clients. Pick up/dropoff parts to clients. Re-image desktops/laptops. (Dell, Lenovo, Acer) Show less



SAP

• Germany
• Software Development
• 700 & Above Employee

• Tech Support

  • 2014 - 2014

  Troubleshoot badge printers. Troubleshoot connectivity for registration software. Check-in attendees. Register attendees. Print/provide badges. Provide directions on convention layout.



7-Eleven

• United States
• Retail
• 700 & Above Employee

• IT Technician

  • 2014 - 2014

  Migration from legacy Dell laptops to new Lenovo Ultrabooks. Migrate all data. (Files, PSTs, Software etc.) Troubleshoot/conduct manual migrations.



TELUS International Philippines

• Philippines
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• IT Desktop Support

  • Mar 2013 - Oct 2013

  Las Vegas, Nevada Area Provide excellent customer service to all Campaigns. Provide IT Desktop Support for Netflix, MasterCard, Google, and Telus TTV Campaigns. Manage all incidents through Sysaid. Manage Avaya Phones Support all applications used for Campaigns (i.e. VMwareViewer, Gmail, Spark IM) Setup Training rooms to specific needs (i.e. Projectors, Port Activations, PC) Manage users in AD



Google

• United States
• Software Development
• 700 & Above Employee

• Google AdX

  • Mar 2013 - May 2013

  Las Vegas, Nevada Area Provide support for Google AdX Troubleshoot online advertisements (impressions)



JCM American

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Lab Technicians

  • Nov 2012 - Jan 2013

  Las Vegas, Nevada Area • Troubleshoot and maintain bill acceptors (iVizion, iPro ,BAU, TBV) • Complete all projects in a timely matter, achieving JCM’s quota. • Conduct accurate counts of US and International currency. • Gather accurate DATA using Raptor



Nevada Health Centers

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• MIS Support Analyst

  • Aug 2012 - Nov 2012

  Las Vegas, Nevada Area • Support all End-users across the valley • Troubleshoot and maintain Nextgen system (EHR, EDR, EPM) • Install, maintain, and troubleshoot all Cybernet and Neoware units for operation rooms. • Install, maintain and troubleshoot all BizCardReaders 900c-901c • Deployed Lenovo desktops and laptops. • Creating and disabling users in AD • Creating and disabling users in Exchange Management Console • Creating and disabling users in Nextgen (EDR,QSI,EPM,EHR) • Managing PC’s in… Show more • Support all End-users across the valley • Troubleshoot and maintain Nextgen system (EHR, EDR, EPM) • Install, maintain, and troubleshoot all Cybernet and Neoware units for operation rooms. • Install, maintain and troubleshoot all BizCardReaders 900c-901c • Deployed Lenovo desktops and laptops. • Creating and disabling users in AD • Creating and disabling users in Exchange Management Console • Creating and disabling users in Nextgen (EDR,QSI,EPM,EHR) • Managing PC’s in Vipre Anti Virus Console • Support calls with third party vendors (QSI,Remotescan,Nextgen) • Installing Cisco VOIP phones • Troubleshoot HP LaserJet printers • Inventory cleanup and management • Install, troubleshoot and maintain users using VNC, Radmin, or RDP Show less



Caesars Entertainment, Inc.

• United States
• Hospitality
• 700 & Above Employee

• Information Technology Support

  • Jan 2012 - Aug 2012

  Las Vegas, Nevada Area • Unpacked all equipment (Keyboard, Mice, and Cables) • Setup all PC’s, Making sure all PC’s boot with no errors. • Check network connectivity. • Maintain Dell workstations and Laptops. • Deployed Dell workstations via Ghost • Install, maintain, and troubleshoot network printers (Xerox, Epson) • Maintain incidents using BMC Remedy Incident Manager • Provide Deskside/Remote support for all Caesars Entertainment properties • Troubleshoot and repair all PC hardware… Show more • Unpacked all equipment (Keyboard, Mice, and Cables) • Setup all PC’s, Making sure all PC’s boot with no errors. • Check network connectivity. • Maintain Dell workstations and Laptops. • Deployed Dell workstations via Ghost • Install, maintain, and troubleshoot network printers (Xerox, Epson) • Maintain incidents using BMC Remedy Incident Manager • Provide Deskside/Remote support for all Caesars Entertainment properties • Troubleshoot and repair all PC hardware, software, and network issues • Troubleshoot and repair all POS Terminals, Embossers, Saflok Encoders, and TableTouch equipment • Complete/teardown special event setups for major conventions (POS Terminals, PC’s, Encoders, TableTouch, Cabling) Show less



Clark County School District

• United States
• Education Administration Programs
• 700 & Above Employee

• Data Entry

  • Aug 2011 - Dec 2011

  Las Vegas, Nevada Area • Verified all reduced food applications. • Scanned applications into computer system. • Verified all scanned and edited applications.



ANI Networks

• Telecommunications
• 1 - 100 Employee

• IT Desktop Support

  • Feb 2007 - May 2009

  Las Vegas, Nevada Area • Provided phone/desktop support for 500+ users. • Managed trouble tickets via Microsoft SharePoint/RT Ticket systems. • Install, maintain, and troubleshoot network printers (HP LaserJet 4000 Series). • Provided support for mobile devices (BlackBerry, Windows Mobile, Wireless Broadband Cards). • Monitored/Managed Virus protection via Trend Micro and Sophos. • Maintain Dell Workstations and Laptops. • Deployed Dell Workstations via Ghost. • Configured Cisco VOIP Phones (i.e.… Show more • Provided phone/desktop support for 500+ users. • Managed trouble tickets via Microsoft SharePoint/RT Ticket systems. • Install, maintain, and troubleshoot network printers (HP LaserJet 4000 Series). • Provided support for mobile devices (BlackBerry, Windows Mobile, Wireless Broadband Cards). • Monitored/Managed Virus protection via Trend Micro and Sophos. • Maintain Dell Workstations and Laptops. • Deployed Dell Workstations via Ghost. • Configured Cisco VOIP Phones (i.e. flashing and installing). Show less