Lead Design Consultant

• Oct 2019 - Present

Frequently featured in the Top 10 Sales in the company newsletter district-wide due to my ability to maintain superior customer relationships & support clients.Built strong organization-wide relationships leading to the opportunity and execution of developing 6 employees on crucial operations techniques and becoming the liaison with the United States corporate operations overseer and property manager as well as distributed teams.Highlighted in the Annual Top 10 Sales due to consistently selling $8k above weekly targets on average leading my location to become the 2nd highest grossing.Delivered specialized in-person support for over a dozen clients covering a variety of issues from installation and scheduling to new orders and B2B sales.Crafted a variety of wireframes for brand merchandising with an average of 1.5 drafts per project, assembled all merchandising personally by hand.Assisted Boston stores with troubleshooting technical and customer issues.Demonstrated ability to escalate high-level decisions to appropriate leadership.Delivered specialized support for over a dozen customers each day covering a variety of issues from installation and scheduling to new orders and large sales.

Digital Project Manager

• Jan 2017 - Mar 2021

Technically assisted all members of the N. American team with hardware and software maintenance reducing inefficiencies and security risks by 970%.Substantially increased security and performance of systems by implementing new anti-virus software and critical system updates.Built and managed a WordPress website both the mobile and computer versions along with managing themes and SEO optimization.Managed all WordPress plug-ins and critical updates to ensure user experienceDeveloped the help desk skill-set and was selected regularly for time-sensitive and mission-critical special assignments.Researched all software, hardware, along with unique security measures reducing the technical budget by 46% and closing the gap on inefficiencies.Formulated and deployed long-term strategic plans for acquiring and enabling efficient and cost-effective information processing and comms technologies.Analyzed data across all channels and back-end to present conversion rates as well as algorithmic information to CEO and increase optimal user experience.Managed IT department operational and strategic planning, including business requirements, project planning, and negotiating the allocation of resources.Managed technical aspects of onboarding and set up network user accounts.Administered Microsoft Active Directory Services in order to create network user accounts for all remote employees throughout North America.

Store Manager

• May 2017 - Sep 2019

Assisted customers to troubleshoot current technologies through phone, video call, and in-person communication raising customer retention by 700%.Developed technologies to create a cloud-based inventory tracking system that ensured correct quantities were kept while reducing waste by 20%.Gained experience in regulated industries while receiving 97% positive feedback from both clients and direct reports.Completed jobs 35% faster and more efficiently than targets on average while ensuring operations aligned with the business objectives of the organization.

Lumber Associate

• Apr 2016 - Jul 2017

Warehouse Worker

• Aug 2014 - Jan 2015