Experience

Voyagin

• Japan
• Travel Arrangements
• 1 - 100 Employee

• Content Manager

  • Nov 2016 - Present

  • Lead a team of writers to create and update content for the Voyagin blog, social media channels, and over 2500 in-depth & seo-optimised e-commerce pages• Collaborate with designers to build successful landing pages for clients such as VISA, Mastercard, JNTO, Tokyo Convention & Visitors Bureau, the Setouchi Tourism Authority, and Universal Studios Japan• Execute email marketing campaigns with industry-beating open and click-through rates• Develop in-house branding as well as generate branding concepts for clients

• Customer Service Manager

  • Dec 2013 - Nov 2016

  CS Manager responsible for instigating and executing various optimization projects, and management of remote and in-house team members in a highly cross-functional and international early-stage startup.• Lead a team of service reps to deliver the customer satisfaction required to build a trusted brand• Screened, onboarded, and provided ongoing training to customer service and operations staff • Developed operational guidelines and cost-effective tools for CS and Operations staff to handle growing workloads efficiently and effectively• Maintained best-possible standards of all English-language content, as an aspect of ensuring customer satisfaction• Outsourced customer support duties domestically and to India to make efficiencies and best leverage in-house resources



Fone Bitz

• Store Manager

  • 2012 - 2013



Leicester & Loughborough Shotokan

• Club Manager

  • 2009 - 2012



Leicester Wholefoods Co-operative

• Co-operator

  • 2004 - 2011