Mario Martorana, CTA

Guest Service Representative at Residence Inn
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Contact Information
us****@****om
(386) 825-5501
Location
Grand Rapids, Michigan, United States, US
Skills

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Bio

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Credentials

  • AHLEI Hospitality Manager: Leadership
    AHLEI - American Hotel & Lodging Educational Institute
    Apr, 2020
    - Oct, 2024
  • AHLA Hotel Industry Analytics
    American Hotel & Lodging Association
    Feb, 2020
    - Oct, 2024
  • ServSafe Food Handler
    ServSafe
    Apr, 2020
    - Oct, 2024
  • TIPS
    Health Communications, Inc. (The TIPS Program)
    Nov, 2018
    - Oct, 2024
  • Certified Tourism Ambassador (CTA)
    Certified Tourism Ambassador™ (CTA) Program
    Nov, 2018
    - Oct, 2024

Experience

  • Residence Inn
    • Hospitality
    • 700 & Above Employee
    • Guest Service Representative
      • Aug 2020 - Present

  • AHC Hospitality
    • United States
    • Hospitality
    • 100 - 200 Employee
    • Front Desk Agent
      • Nov 2018 - May 2019

  • Meijer
    • United States
    • Retail
    • 700 & Above Employee
    • Team Member
      • Oct 2017 - Aug 2018

      Assisted customers in the Fashion Department; responsible fo organization and cleanliness. Managed cash transactions accurately and efficiently. Assisted at Service Desk, handled returns, complaints, mail services, etc. Assisted customers in the Fashion Department; responsible fo organization and cleanliness. Managed cash transactions accurately and efficiently. Assisted at Service Desk, handled returns, complaints, mail services, etc.

  • Sheldon Cleaners
    • United States
    • Consumer Services
    • 1 - 100 Employee
    • Cafe and Laundry Manager
      • Jul 2017 - Oct 2017

      Handled cash; cash transactions, counting drawer, deposits. Effectively helped customers with laundry machines, registering/reloading laundry card. Managed cafe baristas and laundry attendants. Handled cash; cash transactions, counting drawer, deposits. Effectively helped customers with laundry machines, registering/reloading laundry card. Managed cafe baristas and laundry attendants.

  • Men's Wearhouse
    • United States
    • Retail
    • 700 & Above Employee
    • Assistant Formalwear Manager
      • Oct 2016 - Jul 2017

      Trained employees for the rental business.Managed a team of four to ensure clients have a wonderful experience renting.Handled cash.Men's Wearhouse Representative at David's Bridal.Assisted the Formalwear Manager.Provided superior customer service.Managed the tuxedo rental area of the store.

    • Senior Customer Service Associate
      • Jun 2016 - Oct 2016

    • Men's Wearhouse Representative at David's Bridal
      • May 2013 - Aug 2016

    • Customer Service Associate
      • Feb 2013 - Jun 2016

  • David's Bridal
    • United States
    • Retail
    • 700 & Above Employee
    • Customer Service Representative
      • Sep 2013 - Nov 2014

      Provided superior customer service. Checked customers in. Handled cash. Provided superior customer service. Checked customers in. Handled cash.

  • Subway
    • Restaurants
    • 700 & Above Employee
    • Subway Sandwich Artist
      • Sep 2010 - Sep 2011

      Provided superior customer service. Made, baked, and prepared food. Provided superior customer service. Made, baked, and prepared food.

  • Laurels of Kent
    • Lowell, Michigan
    • Housekeeping
      • Oct 2006 - Dec 2009

      Cleaned resident rooms. Maintained floors (cleaned, waxed, and buffed). Cleaned resident rooms. Maintained floors (cleaned, waxed, and buffed).

Education

  • Grand Valley State University
    Bachelor's degree, Hospitality and Tourism Management
    2018 - 2021
  • Grand Rapids Community College
    Associate in Arts with MACRAO, Business
    2008 - 2012

Community

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