Experience

Assembly Rooms Edinburgh

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Events and Duty Manager

  • Feb 2019 - Present

  Helping manage all aspects of the venue's operation on a day to day basis including but not limited to, handling client expectations, extensive liaison with catering partners, AV teams and other stakeholders to ensure the smooth running of each event. Helping manage all aspects of the venue's operation on a day to day basis including but not limited to, handling client expectations, extensive liaison with catering partners, AV teams and other stakeholders to ensure the smooth running of each event.



Sonas Hotel Collection

• Hospitality
• 1 - 100 Employee

• Duty Manager

  • Sep 2018 - Feb 2019



Holland America Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Media Manager

  • May 2016 - Apr 2018

  Directed and controlled a highly skilled team of more than 40 members, delegating work responsibility, and observing staff activities for smooth running of operations. Ensured seamless service by supervising overall event operations with the Cruise Director in successful delivery of entertainment events and activities for the guests. Actively supported by leading all aspects, including programming, administrative and people management of entertainment department. - Identified work requirements and oversaw the editing of entertainment guide for guests. Methodically edited the content and information loaded into Holland America Software to guarantee all content is correct and updated for the navigator (Holland America APP for events). - Enhanced senior management decision-making capabilities by conducting direct report appraisals as well as deploying performance improvement policies for all crew members in the department. - Fostered congenial relationships and professional communication with all guest entertainers and supplemental staff while ensuring the awareness of all scheduled events for the voyage. - Credited by management for developing and creating the entertainment ARC of the Cruise that improved the guest experience. - Built collaborative rapport with onboard marketing manager and cross-checked all content, ensuring accurate grammar and spelling for When & Where collateral and navigator (Guest facing APP). - Streamlined the departmental efficiency and surpassed set targets by maintaining all digital signage and IPTV programming for guest experience. - Responsible for monitoring weekly guest comments as identified and created areas of opportunity to improved scheduling. Show less



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Guest Communications

  • Jul 2008 - Apr 2016

  Held bottom-line accountability for overall on-board media. Enhanced the development programme with at training, coaching, and mentoring of 15-20 staff in strengthening guest communications. Acknowledged as an integral participant on the opening team of three new ship. Two of these ships ran guest communications operations and skilfully identified requirements to streamline comprehensive activities. Delivered exceptional editorial services by establishing quality controls for completing content for all printed materials on layout, design, and wording. Efficiently managed and coordinated the workflows and elements including overseeing accuracy of text programming showcased on digital media plasma screens throughout guest venues, updating OneSource templates. - Received recognition for calm demeanour in editing and proofreading all materials prior to final distribution and editing/updating all Spa collateral and print upon request from Spa Manager.- Engaged with on-board departments to deliver all print requests in timely, budgetary, and quality constrains. Contributed to the success of strategic initiatives by communicating with the assistant cruise director.- Enabled the achievement of bottom-line results by meticulously maintaining an inventory of print shop equipment, ordering, and organising all supplies for print shop operation. - Deployed expert understanding and skills in overseeing equipment in the onboard print shop facility and cooperated with the engineering team to confer on routine maintenance and service.- Significantly slashing annual print and paper costs by coordinating print jobs and printing on large sized paper before cutting to size.- Performed shipboard emergency duties as specified in the ship assembly stations and emergency functions plan. Achieved set objectives by spearheading general safety management responsibilities. Show less

• Youth Activities Training Coordinator

  • Aug 2005 - Aug 2008

  • Directly responsible for the development, implementation and evaluation of the training program for new hires to the Youth Activities Department. • Responsible for ensuring returning Crew Members are informed of updated operational changes and required trainings by preparing Welcome Packages for distribution upon boarding• Consistently reviewing and enforcing the four Quality Standards, Seven Service guidelines, Disney Cruise Line values and Disney Look guidelines and how they are applicable to the Youth Activities department.• Follow and facilitate Disney Cruise Line Youth Activities training plan for all new and returning Youth Activities Crew Members.• Fulfill basic HR requirements for Crew Member through Performance Assessments, Training Verifications and enter complete trainings into Disney Development Connection.• Partner with the HR Training Officer on scheduling for of new hires to the department.• Continuously maintain all Youth Activities training materials and identify training needs and partner with management team on training and development issues for the Youth Activities Team.• Uphold all USPH and VSP regulations with regards to food service and cleaning procedures.• Emergency Duties as specified in the ship Assembly Stations and Emergency Functions Plan• SMS - uphold the general safety management responsibilities in areas and operations under their control. Show less