Experience

Bellarome Travel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Senior Sales Manager

  • Oct 2021 - Present



Grand hotel via Veneto S.P.A.

• Italy
• Hospitality
• 1 - 100 Employee

• Sales & Event Manager

  • Jan 2016 - Oct 2021



Jumeirah Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Reservations Agent

  • Dec 2012 - Mar 2016

  Responsibilities Include•Greeting customers in person and answering efficiently their reservation related requests and queries•Attending several phone calls and providing customers with required information about the hotel products, packages, services and facilities•Fulfilling the initial reservation related formalities before handing over the keys to the customers and making the relevant entries into the system•Coordinating with all the hotel departments in order to bring the best possible result•Greeting customers in a courteous manner and recording all the necessary information about them before reserving a room•Dealing with the customer inquiries about the hotel facilities and reservation possibilities Show less

• Front Desk Assistant

  • Aug 2011 - Nov 2012

  Greet guests upon arrival to the hotel, access their information in the computer system, retrieve their reservation information, secure a credit card for incidental expenses and provide guests with their keys. Answer telephones, schedule reservations and transfer callers to guest rooms. Answer guests' questions concerning hotel facilities and the hotel's surrounding areas. Provide assistance in handling customer complaints, involving management as necessary. Make reservations for entertainment and dining on behalf of guests as well. Handle checkout and ensure that keys are returned. Show less



University Studies Abroad Consortium (USAC)

• United States
• Higher Education
• 100 - 200 Employee

• Program Office Assistant

  • Sep 2008 - Aug 2009

  Assisted in office activities, activity and fieldtrip coordination, interaction with students. Assisted in office activities, activity and fieldtrip coordination, interaction with students.