Experience

Jet Luxe

• United Arab Emirates
• Airlines and Aviation
• 1 - 100 Employee

• Business Manager

  • Mar 2022 - Present



STREIT Group- Armored Vehicles Manufacturer Since 1992

• United Arab Emirates
• Defense and Space Manufacturing
• 200 - 300 Employee

• Executive Administrative Assistant

  • May 2020 - Nov 2021



Hyatt Regency Dubai Creek Heights Hotel and Residences

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• Assistant Manager Front Office- Regency Club, Concierge & Guest Experience

  • Jun 2018 - Dec 2018



JW Marriott Marquis Hotel Dubai

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Guest Relations & Guest Experience Admin Team Leader

  • Sep 2013 - May 2018

  • Mantain high customer service for our VIP’s, Repeat guests and Special Occasion guests by Meet and Greet with In Room Check In whilst ensuring memorable experience. • Handle mail and messages and on a confidential basis including VIP’s information. • Ensure that all guest problems are resolved by using “Guest Response Program” • Daily meeting with Senior Leader to discuss about the VIP’s pre arrival process and stay communication • Be knowledgeable and promote the Marriott rewards program and as well hotel rates, package and discounts. • Ensure that all VIP room assignments are done 24hrs in advance and communicated to all departments Show less



IFA Residential Services

• United Arab Emirates
• Facilities Services
• 1 - 100 Employee

• Receptionist and Concierge Services

  • Sep 2012 - Sep 2013

  • Inter-relation with the residents to ensure services are met to the expectations. • Gained trust within the residents to have the interpersonal motive which helped in communicating with each differently (Owners and Residents) • Welcomes and assist residents and their visitor’s according to Brand Standards. • Ensures prompt, efficient and updated recording of mail, parcels, messages and visitors. • Maintains a perpetual presence on the Concierge Desk throughout the hours of the shift. • Remain observant, notes preferences of the residents and visitors, and respond according to inquiries and requests. Show less



Atlantis Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Front Office & Call Center

  • Apr 2010 - Aug 2012

  • Served as the main point of contact for all guest requests and needs, including answering calls , dispatching requests and following up to ensure satisfaction with results. • Attended to each call in a courteous and efficient manner while observing telephone etiquette • Dispatched appropriate personnel to satisfy guest requests and resolve guest issues. • Maintained and familiarized with the directory of information within the hotel and local area information • Served as the main point of contact for all guest requests and needs, including answering calls , dispatching requests and following up to ensure satisfaction with results. • Attended to each call in a courteous and efficient manner while observing telephone etiquette • Dispatched appropriate personnel to satisfy guest requests and resolve guest issues. • Maintained and familiarized with the directory of information within the hotel and local area information