Experience

Southwest College of Naturopathic Medicine & Health Sciences

• Tempe, AZ

• Senior Practice Manager

  • Aug 2018 - Present

  Efficiently managed the day to day operations of the clinic ensuring smooth workflow for staff and practitioners while promoting exceptional patient satisfaction. Accountable for maintaining regulatory compliance and mandatory training for providers and staff. Ensure compliance for all accrediting agencies and performed necessary reviews, audits and education to maintain compliant status. Oversaw the medical center equipment/facility needs, repairs, and purchasing, Performed patient billing and financial reporting operations with appropriate KPI’s as necessary. Show less



Arizona Arthritis and Rheumatology Research, PLLC

• Phoenix, Arizona

• Infusion Department Manager

  • Feb 2018 - May 2018

  Organize, oversee, and manage the success of the Infusion Coordinators to ensure timely Patient Communication, appropriate Prior Authorizations/Referrals, and Scheduling / Rescheduling of infusion appointments. Manage interaction with specialty pharmacies or individual pharmaceutical companies to assure timely arrival of infusion drugs to clinics. Worked closely with Infusion Director in developing, implementing and revising policies and procedures, hiring and training team members, communicating new ideas, resolving problems, obtaining feedback and maintaining the overall effectiveness of the staff. Key Achievements • Oversaw changeover of Practice Management/EMR program for smooth transition as SME. • Restructured flow of department to ensure all staff understood each step in the process and assigned to work with individual offices so they could build better rapport with office staff and patients. Show less



Daphne Panagotacos MD Inc

• Westlake Village, Ca

• Practice Administrator

  • Dec 2011 - Dec 2017

  Delivered dynamic administrative leadership in the day to day operations of busy medical group including hiring and training staff, patient satisfaction and identifying areas for improvement. Redesigned, continuously updated and developed policies, procedures, compliance manuals, and training programs for continuous process improvements, higher efficiencies, and optimal patient satisfaction and to ensure OSHA, CLIA, HIPAA and all regulatory compliance programs up to date. Responsible for complete Revenue Cycle Management including key performance indicators and all aspects of revenue cycle including AP/AR. Executive Assistant to owner including, meeting arrangements, flights, calendar and personal assignments. Key Achievements  Increased employee retention by 25% by cross training and empowering staff for maximum efficiency and productivity by creating a collaborative team model.  Maintained both AR/AP below industry standard benchmarks by implementing training programs for billing staff and inventory control programs for supplies.  Established positive rapport with co-workers, patients and vendors through open communication and and constructive input. Show less



Conejo Valley Adult Education

• Thousand Oaks, CA

• Instructor

  • Jun 2011 - Sep 2012

  Coursework included: Computerized Appointment Scheduling; Basic Medical & Lab Terminology; Patient Information Data Entry; Ethics & Legal issues; Business Communications; Pharmacology Recognition; Resume Writing & Interview Techniques Coursework included: Computerized Appointment Scheduling; Basic Medical & Lab Terminology; Patient Information Data Entry; Ethics & Legal issues; Business Communications; Pharmacology Recognition; Resume Writing & Interview Techniques



Valley Dermatologic

• Office Manager

  • Jan 1988 - Dec 2011

  VALLEY DERMATOLOGICAL GROUP, Tarzana, CA Jan 1988 to Jan 2012 Dermatological medical practice committed to the optimal health of patients’ skin, hair and nails Practice Manager Solely accountable for day to day operations in facility, financial, and human resource management for medical practice. Offered direction and support to 5 physicians and 25 employees in two separate locations. Created all compliance and training programs and ensured adherence to OSHA, CLIA, HIPPA, state and federal regulations. Managed organization contracts and vendor relationships with cost-effective methods to secure financial viability. Executive assistant for for Secretary/Treasurer of local dermatology society. Key Achievements • Orchestrated the instillation of new technology in electronic practice management systems software, lasers, and cameras to increase performance and productivity • Maintained employee morale and operations efficiency during industry economic downturn and need to reduce labor force by 15%. Show less