Experience

Isos Technology

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Success Manager

  • Jul 2023 - Present



Limelight Marketing Systems

• United States
• Advertising Services
• 1 - 100 Employee

• Digital Marketing Specialist & Southern California Sales Representative (P/T)

  • Sep 2015 - Present

  As a skilled digital marketer, I create and execute engaging social media content across multiple platforms, including LinkedIn, Twitter, Facebook, and Instagram. In addition, I expertly manage email marketing campaigns, including eNewsletters, targeted eBlasts, and drip campaigns. I thoroughly analyze email marketing statistics and engagement and ensure that all campaigns are optimized for maximum effectiveness. I have a robust website design and management background, with expertise in Squarespace and WordPress. As part of my role, I also moderate webinars for Limelight speaker clients. By conducting effective follow-up and engagement, I identify and convert leads into sales, ensuring optimal revenue growth for the business. Show less



SOCi, Inc.

• United States
• Software Development
• 500 - 600 Employee

• Manager, Customer Success

  • Jun 2022 - Jul 2023

  PROMOTED: As a Customer Success Manager, my primary focus is growing long-term profitable customer relationships by making strategic, operational, and measurable contributions to customers’ unique business objectives.Responsibilities Include: ➡️ Grow long-term profitable customer relationships by making strategic, operational, and measurable contributions to customers’ unique business objectives. Be the account owner, quarterback, and driver of account enablement, adoption, expansion, and end-user engagement.➡️ Serve as the account owner and provide thoughtful and reasonable leadership to both the customer as well as internal stakeholders to ensure ongoing success.➡️ Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved.➡️ Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion.➡️ Involved in internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations, and other teams, directly impacting overall customer success and driving customer growth.➡️ Develop strong customer relationships and serve as a trusted advisor to SOCi customers.➡️ Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption, and retention plays through internal and external resources.➡️ Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints, including video, e-mail, phone, partners, and internal & external champions.➡️ Ensure customer overall satisfaction level.➡️ Successfully manage 25-50 accounts. Show less

• Account Executive

  • Jun 2021 - Jun 2022

  PROMOTED: Selling into Multi-Location Multifamily Property Management Companies to identify new business opportunities in identified regions of North America.A relentless hunter, consistently employing thoughtful sales processes with a consistent track record of sales over-achievement. The primary responsibility of the Account Executive is to drive and grow new business for SOCi. I also served as a subject matter expert in the industry and our platform. Responsibilities Include: ➡️ Generate business plans to define business strategies and tactics.➡️ Consistently identify new sources of business.➡️ Prospect and sell opportunities in the Multi-Location Property Management space.➡️ Represent SOCi at top industry and vertical events.➡️ Subject matter expert on the value and benefits of social media software and how SOCi can support their needs.➡️ Work collaboratively with a team to drive growth with new and existing customers.➡️ Continuously stay abreast of new company technologies and services to maintain a competitive advantage.➡️ Manage and maintain sales pipeline as well as projected contract closing dates.➡️ Ability to build a good case for prospective clients, develop relationships with high-level decision-makers, and make a compelling presentation to close business.➡️ Creative problem solver able to understand and resolve prospective client challenges/objections.➡️ Use understanding of the industry's issues towards a commitment to advance SOCi's forward-looking strategies within the marketplace. Show less

• Associate Account Executive

  • Mar 2021 - Jul 2021

  As an AAE team I worked closely with our partners in both sales and marketing to create fanatical customer enthusiasm. AAE reps are responsible for identifying, qualifying, and closing new opportunities for our sales organization alongside our Enterprise Account Executives. ➡️ Collaborate with your Enterprise Account Executive team to develop and execute go-to-market strategies for their territories.➡️ Work with Account Executives to blueprint key accounts in the territory.➡️ Call into key accounts to set up discovery calls and demos.➡️ Run discovery calls on certain accounts identified by your Account Executives.➡️ Work with Enterprise Account Executives to follow up on and drive deals to their next phase.➡️ Identify expansion opportunities for our largest and most strategic customers.➡️ Responsible for closing the transactional business for our Enterprise team.➡️ Assist with in-territory gifting programs.➡️ Assist with in-territory events.➡️ Responsible for pre- and post-conference outreach. Show less



MG Properties

• United States
• Real Estate
• 300 - 400 Employee

• Digital Marketing & Creative Specialist

  • Jun 2020 - Feb 2021

  PROMOTED: Designed and implemented marketing campaigns/strategies, creating collateral such as graphics, flyers, e-blasts, etc. that drove awareness, consideration, and ensured successful lead-to-lease ratios.Built, maintained, and audited corporate and all property websites for content, ensuring all websites were optimized for SEO. Initiated monthly marketing assessments and made immediate recommendations.Analyzed traffic, lead, and occupancy reports, taking appropriate action to drive qualified traffic, increase leasing activity, stabilize occupancy and made recommendations for adjustments. Improved service from providers by analyzing data and comparing services and looking at results quarterly.Met with web developers on SEO performance monthly; built new websites and managed all current websites, including the corporate office website with constant requests, updates, and changes making notice of different markets and demographics.Developed content and executed social media calendar and assisted social media vendor with the site's content; approved all site posts to ensure the content on our pages was MG culture-based and FH friendly while protecting our reputation and sent recommendations for best practices as a training opportunity for those posts that were rejected; reviewed engagement reports.Explored new ways to engage and identified new social networks to reach our target prospects. Ran social promotions and campaigns, tracked, measured, and analyzed all initiatives to report on social media success and ROI. Stayed up-to-date with digital marketing trends and potential new channels and strategies to keep us ahead.Implemented all virtual tours, YouTube channels, training, and audited all sites' functionality.Took on new projects and ideas, brought new ideas to the team, and constantly reported on what was trending in the marketing sector; constantly created a positive brand and voice for MG. Show less

• Digital Marketing Coordinator

  • Jun 2019 - May 2020

  I worked closely with marketing teams, advertising agencies, and other internal departments to assist in digital marketing efforts for a portfolio of communities regionally.I was the regional in-house digital expert, managing leads, websites, and email marketing campaigns. I led the selection and optimization of internal and external tools and platforms, researched analytics, and delivered custom sales and marketing reports.Additional Responsibilities Include:➡️ Managed websites via CMS platform; cropped and resized photos and helped build web pages from Photoshop design files.➡️ Performed site audits and collaborated with internal website developers and direct agency partners to make ongoing site repairs and improvements.➡️ Assisted with and maintained ADA and SEO best practices across websites, including using and implementing image tagging, meta titles, targeted keywords, and other on-page SEO elements.➡️ Worked in marketing automation platform to build emails based on email templates, tested, and deployed for teams every week.➡️ Pulled and created special campaigns and lists from the platform as required.➡️ Updated and maintained ongoing email engagement programs.➡️ Provided email analytics and support.➡️ Assisted in setup/management of internal and customer-facing Sales/Marketing tools and platforms.➡️ Provided training and support to community teams on marketing systems.➡️ Liaised with other Brookfield regions to align Marketing efforts and share best practices.➡️ Participated in and/or led center-led and regional improvement projects.➡️ Attended meetings as needed and kept detailed notes. Show less



iHeartMedia

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Account Executive

  • Aug 2017 - Apr 2018

  As a Clear Channel Outdoor Account Executive on the New Business Team, I was responsible for driving revenue and meeting monthly, quarterly, and annual goals. I actively pursued and developed new customer relationships, effectively communicating strategies to meet their needs. To ensure customer satisfaction, I collaborated with creative, operations, marketing, and finance staff on all aspects of the customer's account. I determined project pricing based on management guidelines and negotiated fees or services with clients with management approval. Throughout each project, I oversaw progress from start to finish to ensure client satisfaction and delivered proof of performance (POP) to clients. Show less



WISN12 Multimedia Solutions

• United States
• Advertising Services
• 1 - 100 Employee

• WISN 12 News Intern

  • Jan 2017 - May 2017

  As an assistant, I supported anchors and reporters by conducting story research and writing. I also utilized social media platforms to gather information and share content. Additionally, I assisted in editing and updating the ticker, or Live Scores System. I attended various sporting events to gather sound bites from coaches and players, which were later used in the evening shows. By staying up-to-date on the latest sports news, I created engaging stories and maintained a high quality in our reporting. Finally, I followed reporters on their daily assignments, providing any necessary assistance and support. Through my contributions, I helped ensure the success and accuracy of our sports coverage. Show less



Good Karma Brands

• United States
• Advertising Services
• 200 - 300 Employee

• Tundra Trio Teammate

  • Aug 2016 - Dec 2016

  As a Good Karma Brands ambassador, I adhered to the company's core values of listening, being honest, following through, working hard, and over-delivering. I engaged with current and potential fans through various social media platforms to promote events and activities.I hosted events at the ESPN Tundra Trio houses, which were located outside of Lambeau field. I coordinated everything from a simple backyard tailgate to a customized weekend trip. To ensure successful events, I assisted with all setup and tear down before and after each event.During events, I engaged with guests and provided assistance as needed. Through my efforts, I helped create memorable experiences for attendees and promote the Good Karma Brands brand. Show less

• 540 ESPN Milwaukee Marketing/Sales Intern

  • Jan 2016 - Dec 2016

  I generated and shared new ideas for more efficient and effective processes and engaged current and potential fans through various social media platforms. I performed tasks involved in the overall daily operation. In this role, I exhibited important qualities such as an entrepreneurial spirit, passion to be a part of a team, and the ability to work independently. I also demonstrated strong problem-solving and decision-making skills, a friendly, optimistic, and upbeat personality, and a personal sense of responsibility and accountability. I thrived in a fast-paced work environment and was a multi-tasker, accepting and providing feedback with a solution-oriented work ethic. Show less



Carefree Boat Club of Fort Pierce

• United States
• Maritime Transportation
• 1 - 100 Employee

• Membership Sales and Marketing Assistant

  • May 2016 - Nov 2016

  As a Membership Coordinator, I actively sought new businesses and followed up appropriately. I managed the membership database and developed and maintained relationships with current members on a name-to-name basis. I encouraged current and new members to upgrade to Executive level membership and assisted with social media pages and graphic designs to promote the organization. As a Membership Coordinator, I actively sought new businesses and followed up appropriately. I managed the membership database and developed and maintained relationships with current members on a name-to-name basis. I encouraged current and new members to upgrade to Executive level membership and assisted with social media pages and graphic designs to promote the organization.



ATG Sports Nutrition

• United States
• Manufacturing
• 1 - 100 Employee

• Social Media Specialist and Product Representative

  • Oct 2015 - Oct 2016

  Sales: ➡️ Developed and maintained relationships with distributor partner PepsiCo Sales team in the greater Milwaukee area. Marketing: ➡️ Created and posted engaging Aspire Campaigns to Instagram. ➡️ Participated in free sample demos at local convenient stores. ➡️ Promoted and sold all products at events. Promoted and sold all products at events. Sales: ➡️ Developed and maintained relationships with distributor partner PepsiCo Sales team in the greater Milwaukee area. Marketing: ➡️ Created and posted engaging Aspire Campaigns to Instagram. ➡️ Participated in free sample demos at local convenient stores. ➡️ Promoted and sold all products at events. Promoted and sold all products at events.



FOX Sports

• Broadcast Media Production and Distribution
• 700 & Above Employee

• Content Production Intern

  • May 2016 - Sep 2016

  During my time in sports television and game production, I focused on covering sports like Major League Baseball and the National Basketball Association. Working directly with producers, directors, and talent, I comprehensively understood FOX Sports' business structure, core objectives, and workforce needs. I also had the opportunity to plan and execute original video content, which involved ideating, sourcing clips for production, writing scripts, timing out segments, and pre-producing talent. Through my experience, I was able to develop a strong skill set in video production and an understanding of the sports media industry. Show less



Your Boat Club

• United States
• Recreational Facilities
• 1 - 100 Employee

• Lakeside Member Services

  • Jun 2012 - Jun 2016

  Responsible for providing orientation sessions to members before each boat rental on the lake. I ensured consistency by ensuring the boats were fully fueled, cleaned, and ready to go when members arrived. I assisted members with loading, launching, and docking the boats upon return and checked them in and out daily using the company's online and mobile reservation system. Additionally, I helped with minor maintenance tasks and had experience driving speedboats, pontoons, and fishing boats. I also played a role in sales by providing information about membership to member prospects and assisted with member reservations by helping them with scheduling, reservations, and cancellations. Show less



Waconia Volleyball Program

• Waconia, Minnesota

• Junior Olympic Volleyball Coach

  • Nov 2013 - May 2014

  In my role as a Junior Olympic Volleyball Coach, I provided a fun, positive, and encouraging learning environment for 12 to 14-year-old players during games and practices. I assumed responsibility for the conduct of players at all events and understood the basics of first aid for player injuries that occurred. Enforcing all rules of the Junior Olympic Volleyball program was an important aspect of my role as a coach. Additionally, I supervised the team to and from all games and tournaments to ensure their safety and timely arrival. Through my coaching and leadership, I aimed to help my players develop their skills, gain confidence, and foster a love for the game of volleyball. Show less