Experience

Lingocard

• United States
• Social Networking Platforms
• 100 - 200 Employee

• Techincal Sales Account Manager

  • Jun 2023 - Present



Careerist

• United States
• E-Learning Providers
• 700 & Above Employee

• Tech Sales

  • Feb 2023 - Mar 2023

  Succeeded in creating proposals and deliver the best user experience through making discovery & qualifications Leveraged in-depth product knowledge and objection handling skills to increase upsell rate by 20% and average purchase value by 10% Created and presented a 15 - 20 minute demo on a B2B application Collaborated with 3 functional teams (sales, marketing, and management) to develop solutions and accomplish objectives Succeeded in creating proposals and deliver the best user experience through making discovery & qualifications Leveraged in-depth product knowledge and objection handling skills to increase upsell rate by 20% and average purchase value by 10% Created and presented a 15 - 20 minute demo on a B2B application Collaborated with 3 functional teams (sales, marketing, and management) to develop solutions and accomplish objectives



Grifols

• Spain
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Center Quality Manager

  • Sep 2021 - Feb 2023

  Ensured compliance was at 95% or higher for regulations and standards of FDA, EU and other regulatory agencies and mitigate risks by thorough reviewsConveyed with cross functional departments and support groups to improve departmental performance and efficiency, raising KPI score over 35%Eliminated center level problems with a strategic solution resulting in passing the corporate Fresenius Kabi audit with an 80%Held weekly management and biweekly regional meeting communicating centers improvements Show less

• Operations Manager

  • Dec 2019 - Sep 2021

  Conducted workload assessments and devised new operational processes that led to a 40% increase within productivity Overseed production flow during fast- pace settings to ensure DOH (employee/donor ratio) ratio was 60% or greater each quarter Operated all job duties in a safe manner and used required personal protective equipment ensuring 100% safety



IM Mastery Academy (IBO)

• United States
• E-Learning Providers
• 1 - 100 Employee

• Independent Business Owner

  • Sep 2018 - Oct 2020

  Prospected, generated, and followed up on 10 leads per day Trained team of 20 daily on profit gaining and strategies Boosted social media traffic by 35% per month by marketing business via social media platforms to gain following and potential team members Held daily zooms providing exemplary usage through software demos, presentations and storytelling for potential members, resulting in 20% sign ups Prospected, generated, and followed up on 10 leads per day Trained team of 20 daily on profit gaining and strategies Boosted social media traffic by 35% per month by marketing business via social media platforms to gain following and potential team members Held daily zooms providing exemplary usage through software demos, presentations and storytelling for potential members, resulting in 20% sign ups



NASBA

• United States
• Accounting
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2017 - Jun 2019

  Improved the application process of applicants increasing turnaround time by 50% Handled 90+ calls daily with duties including receiving, sorting, stamping, processing, filing and distributing 200+ incoming documents to necessary departments Received an average of 85% customer satisfaction rating. Navigated 50% of customers' through the site for CPA requirements and/or application status Improved the application process of applicants increasing turnaround time by 50% Handled 90+ calls daily with duties including receiving, sorting, stamping, processing, filing and distributing 200+ incoming documents to necessary departments Received an average of 85% customer satisfaction rating. Navigated 50% of customers' through the site for CPA requirements and/or application status