Ainhoa Mayoz Etxeberria

Operario de producción at KL katealegaia
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Contact Information
us****@****om
(386) 825-5501
Location
ES
Languages
  • Español Native or bilingual proficiency
  • Euskera Native or bilingual proficiency
  • Inglés Full professional proficiency
  • Francés Limited working proficiency

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Credentials

  • Fundamentos de la gestión del tiempo
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Servicio de atención al cliente: Creación de valor para el consumidor
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Cómo desarrollar la inteligencia emocional
    LinkedIn
    Apr, 2021
    - Nov, 2024
  • Permiso de conducir B
    Dirección General de Tráfico
    Sep, 2011
    - Nov, 2024
  • Euskararen Gaitasun Agiria (EGA)
    Basque Government
    Jun, 2010
    - Nov, 2024
  • Carnet de Manipulador de Alimentos
    Laborali

Experience

  • KL katealegaia
    • Spain
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Operario de producción
      • Feb 2023 - Present

      Sistemas de control de accesos: - Montaje integral de cerrajería mecánica y bombillos - Ensamblado y test de control de accesos electrónicos - Kits para instalación de sistemas de acceso Sistemas de control de accesos: - Montaje integral de cerrajería mecánica y bombillos - Ensamblado y test de control de accesos electrónicos - Kits para instalación de sistemas de acceso

  • Gureak Marketing
    • Spain
    • Advertising Services
    • 1 - 100 Employee
    • Grabación de datos
      • Sep 2022 - Oct 2022

      Análisis sociolingüístico del uso del euskera en Álava. Realización de encuestas telefónicas para la Diputación con el objetivo de mejorar las políticas lingüísticas Análisis sociolingüístico del uso del euskera en Álava. Realización de encuestas telefónicas para la Diputación con el objetivo de mejorar las políticas lingüísticas

  • Logikaline
    • Spain
    • Advertising Services
    • 1 - 100 Employee
    • Customer Service Assistant
      • Nov 2021 - Aug 2022

      Telephone operator at Abaltzisketa Contact Center. Customer service in Basque, Spanish and English: Gipuzkoako Ur Kontsortzioa, Orona, Iparlat, Txingudiko Zerbitzuak, Feel Free Rentals, Arregui Buzones, IServis, Gara Egunkaria, Guardian Glass, Saunier Duval ... - Management of incoming and outgoing calls - Administrative tasks - Information to clients - Request management - Control and reporting of incidents - Altitude software management - Management of customer CRMs Telephone operator at Abaltzisketa Contact Center. Customer service in Basque, Spanish and English: Gipuzkoako Ur Kontsortzioa, Orona, Iparlat, Txingudiko Zerbitzuak, Feel Free Rentals, Arregui Buzones, IServis, Gara Egunkaria, Guardian Glass, Saunier Duval ... - Management of incoming and outgoing calls - Administrative tasks - Information to clients - Request management - Control and reporting of incidents - Altitude software management - Management of customer CRMs

  • Ibermática
    • Spain
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Assistant
      • Apr 2021 - Oct 2021

      Euskaltel customer service to cover front-office and back-office services: - Prospecting and customer loyalty - Provide information and resolve doubts - Solve customer problems - Shorten service times - Boost sales - Receive and process orders, requests and claims - Analyze customer needs and manage them as a team with the other areas of the company Euskaltel customer service to cover front-office and back-office services: - Prospecting and customer loyalty - Provide information and resolve doubts - Solve customer problems - Shorten service times - Boost sales - Receive and process orders, requests and claims - Analyze customer needs and manage them as a team with the other areas of the company

  • Pulimentos Cantero S. Coop.
    • Vitoria-Gasteiz, País Vasco / Euskadi, España
    • Accounting administrative
      • Mar 2020 - Mar 2021

      - Purchase and order management - Budgets and sales management - Delivery note control - Billing - Reporting and documentation - Database and file update - Customer service - Incident management - ERP management - Contracting control: registrations, cancellations, social security (RED System) - Carrying out bank reconciliations - Purchase and order management - Budgets and sales management - Delivery note control - Billing - Reporting and documentation - Database and file update - Customer service - Incident management - ERP management - Contracting control: registrations, cancellations, social security (RED System) - Carrying out bank reconciliations

  • Fagor Automation | CNC & Feedback Systems | Automation Solutions
    • Spain
    • Automation Machinery Manufacturing
    • 200 - 300 Employee
    • Accounting administrative
      • Jun 2019 - Feb 2020

      MOTORLAN - Daily control of accounting - Support to management in accounting and purchases - Processing of orders, delivery notes and invoices - Registration and filing of documents - Preparation of budgets - Customer service - Collection claim - Sales department service MOTORLAN - Daily control of accounting - Support to management in accounting and purchases - Processing of orders, delivery notes and invoices - Registration and filing of documents - Preparation of budgets - Customer service - Collection claim - Sales department service

  • Media Markt Iberia
    • Spain
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Administrative assistant
      • Oct 2018 - May 2019

      Support Administration / HR / Personal and Customer Service department: - Manage supplier orders - Make customer invoices - Control of the presence of workers - General Accounting - Contract drafting - Preparation of payroll - Tax settlement Support Administration / HR / Personal and Customer Service department: - Manage supplier orders - Make customer invoices - Control of the presence of workers - General Accounting - Contract drafting - Preparation of payroll - Tax settlement

  • Policlínica Gipuzkoa
    • Spain
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Administrative of external consultations
      • Sep 2017 - Sep 2018

      - Give the necessary information to users and patients about the status of their appointments and personal data - Telephone service for managing appointments and all kinds of queries - Assignment of queries in day and time - Organization of billboards of health professionals - Consult the operations performed on patients - Provide supporting documents for medical consultations - Solve doubts regarding appointments - Perform the digitization of medical tests to include them in medical records

  • Trento Dental Clinic
    • Recepcionist
      • Nov 2016 - Jul 2017

      • Welcome patients who come to the clinic • Telephone support • Email management • Management of agendas and appointments of patients (update of files in the database) • Presentation of the treatment report given by the dentist • Preparation of budgets, receipts and delivery notes • Explanation of the payment system (financing) • Collection management and invoice issuance • Administrative tasks: placing orders for laboratories, equipment, supplies ... • Stock control • Excel

  • Zenit Hoteles
    • Spain
    • Hotels and Motels
    • 1 - 100 Employee
    • Front desk recepcionist
      • Oct 2015 - Oct 2016

      Zenit San Sebastián Hotel (4 ★) - Reception and Customer Service - Check-in and check-out management - Telephone service - Billing - Management of reservations and cancellations - Cash and settlement management - Offer tourist information to clients - Respond to guest requests - Communicate information about the different areas of the hotel - Resolution of complaints, incidents and claims Zenit San Sebastián Hotel (4 ★) - Reception and Customer Service - Check-in and check-out management - Telephone service - Billing - Management of reservations and cancellations - Cash and settlement management - Offer tourist information to clients - Respond to guest requests - Communicate information about the different areas of the hotel - Resolution of complaints, incidents and claims

  • HOTELES SILKEN
    • Spain
    • Travel Arrangements
    • 100 - 200 Employee
    • Front desk recepcionist
      • Jan 2015 - Aug 2015

      Silken Ciudad de Vitoria Hotel (4 ★) • Customer Support • Check in and check out • Direct reservations (individuals and groups) • AA.VV reserves. • Upselling-crosselling • Cash register • Lost property management • Room management • Telephone support • Outlook control and management • Billing • Credit management • WPS control • AA.VV billing. (extranet) • PMS OPERA Silken Ciudad de Vitoria Hotel (4 ★) • Customer Support • Check in and check out • Direct reservations (individuals and groups) • AA.VV reserves. • Upselling-crosselling • Cash register • Lost property management • Room management • Telephone support • Outlook control and management • Billing • Credit management • WPS control • AA.VV billing. (extranet) • PMS OPERA

  • CAF (Construcciones y Auxiliar de Ferrocarriles)
    • Spain
    • Railroad Equipment Manufacturing
    • 700 & Above Employee
    • Administrative assistant
      • Jul 2014 - Dec 2014

      • Receiving calls, correspondence and emails • Information archiving: database applications • Personnel administration: calculation of salaries and wages • Company accounting: invoices, deduct Social Security fees, apply subsidies • ERP management • Receiving calls, correspondence and emails • Information archiving: database applications • Personnel administration: calculation of salaries and wages • Company accounting: invoices, deduct Social Security fees, apply subsidies • ERP management

  • DACHSER
    • Germany
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • Administrative of logistics
      • Jun 2013 - Jun 2014

      AZKAR TRANSPORT • Customer Service • Client portfolio management • Trouble shooting • Picking management • Assignment and control of reports • Departure documentation • Production of seals and consignment notes • Drivers and vehicles documentation control • Control and management of warehouse stock • Data recording in Navision AZKAR TRANSPORT • Customer Service • Client portfolio management • Trouble shooting • Picking management • Assignment and control of reports • Departure documentation • Production of seals and consignment notes • Drivers and vehicles documentation control • Control and management of warehouse stock • Data recording in Navision

Education

  • Universidad Nacional de Educación a Distancia - U.N.E.D.
    Tourism Degree, Business & Economic Sciences
    2016 - 2021
  • INKOR FORMACIÓN
    Telemarketing, Trade and Marketing
    2022 - 2022
  • Ernest Lluch K.E.
    Mindfulness Course, Meditation for wellness
    2021 - 2021
  • KZGunea
    IT, communications and support services
    2019 - 2021
  • Official Language School
    Foreign languages, literature and linguistics
    2018 - 2020
  • Chamber of Commerce of Gipuzkoa
    PICE, Transversal competencies
    2015 - 2016
  • Bastida Akademia
    Administrative and Financial Management of International Trade, International Business / International Trade
    2015 - 2015
  • Mondragon Unibertsitatea
    Business Administration Degree, Management

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