Experience

Dronacharya College of Engineering
• India
• Higher Education
• 1 - 100 Employee
• Executive

  • Jan 2021 - Present


Keysight Technologies

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Customer Support Representative

  • Feb 2017 - Jan 2021

  · Responsible for worldwide Internal Order Process via Order Acceptance and Order Entry using Salesforce & Oracle. · Preparing process documentation, process flowchart & process presentation. · Ensuring an appropriate order flow with compliance to organizational policies. · Management of the communication with the sales department and customers. · Displaying high performance via applying the versatile skills on various areas of process. · Meeting all business SLAs for accuracy as well as timeliness on different order booking areas of Internal & Interim orders. · Responding to and providing assistance to Keysight internal customers in areas such as product order fulfillment processes & customer service requests such as end-to-end order status management, product change or return. · Following up on outstanding issues and taking ownership for customer satisfaction in assigned area. · Capturing and analyzing root causes for customer issues and triggering initiatives to improve the customer experience. · Responding to customers’ query on booked order and delivery. · Understanding customers’ requirements and translate into Order requirements. · Capable of handling multiple tasks and responsibilities. · Good Team Player as the Job requires working closely with other team members. Show less



Reckitt Benckiser India Ltd

• Vendor Coordinator

  • Jan 2013 - Feb 2017

  I. Coordinating and negotiating with vendors for procurement of CAPEX & OPEX goods and services II. Releasing E – Purchase Order to the vendors for procurement of goods and services III. Following up with the vendors for timely delivery of goods and services IV. Handling invoice collections and payments V. Following up with finance for timely release of payments VI. Assisting management in making monthly provision for finance to evaluate the expected expenditure VII. Maintaining records of contracts and AMC renewals VIII. Maintaining records of the vendors and timely updating the vendor sheet IX. Maintaining records of PO released to the vendors X. Maintaining records of invoices received from the vendors and payments released to the vendors XI. Initiating the process for creating a new vendor code in the system by collecting required documents from vendors and raising a requested by uploading the same in Online Approval System with the required details to be filled XII. Following up with the authorized person in the workflow to approve the vendor for creating the new vendor code in the system XIII. Handling the admin role for the software in which the E-PO is raised XIV. Assisting management in making budgets & provisions Show less



Factorial Solutions

• India
• Staffing and Recruiting
• 1 - 100 Employee

• Admin Executive

  • Nov 2011 - Dec 2012

  I. Prepare expense reports II. Organize and maintain files and records III. Coordinate and schedule events, meetings, conferences, luncheons IV. Maintaining business/Customer contact database V. Conduct internet research VI. Coordinating workflow and maintaining a productive work environment VII. Coordinating domestic and international travel arrangements VIII. Interacting with customers, senior level executives and all other level of employees IX. Maintaining the inventory of the company X. Pantry and Cafeteria management XI. Corporate Guest Relations XII. Acquire, distribute and store supplies; Provides supplies by identifying needs for reception, pantry, and stationary items. XIII. Plan, administer and control budgets for supplies XIV. Travel management for candidates and clients XV. Updating attendance and leave records of the employee XVI. Taking care of birthday’s and anniversaries of existing employees XVII. Joining formalities of a new joiner XVIII. Employee personal file management and collection of pending documents XIX. Handling invoice collection and payment XX. Updating HRIS XXI. Updating the tracker with the details of meetings in meeting room and conference room XXII. Handling on boarding formalities of new hires including identity card, access card, bank account, employee verification and employee insurance Show less