Experience

BCU Network Indonesia

• Indonesia
• Media Production
• 1 - 100 Employee

• Event & Partnership Manager

  • Mar 2022 - Present

  Responsible for BCU's events from creating concept, budgeting, and proposal. Approach strategic partner for sponsor, venue, and other partnership. Manage all crews directly on the event to make sure the event run smoothly and success.Create and maintain partnership between BCU and other content creator and/or other strategic partner to increase brand value.

• Video Editor

  • Mar 2022 - Present



Aura Esports

• Indonesia
• Entertainment Providers
• 1 - 100 Employee

• Talent Manager

  • Oct 2021 - Feb 2022

  Responsible for managing all Players and Talents and all their needs from A to Z. Handle their business inquiries from the beginning until make sure the payment sent to them. Handle their streaming contract, talent contract with AURA, all their activities, and other things that involved our players and talents. Also have responsibility to scout and recruit new talent to join AURA. Responsible for managing all Players and Talents and all their needs from A to Z. Handle their business inquiries from the beginning until make sure the payment sent to them. Handle their streaming contract, talent contract with AURA, all their activities, and other things that involved our players and talents. Also have responsibility to scout and recruit new talent to join AURA.



BCU Network Indonesia

• Indonesia
• Media Production
• 1 - 100 Employee

• Project Manager

  • Jul 2020 - Aug 2021

  Responsible for planning, overseeing, and leading projects from ideation through to completion on time, within budget and scope.Still responsible for any BCU partnership with brand or other content creator.

• Event & Partnership

  • Jan 2019 - Jul 2020

  Responsible for BCU's events from creating concept, budgeting, proposal, and art work for promotion. Approach strategic partner for sponsor, venue, and other partnership. Manage all crews directly on the event to make sure the event run smoothly and success.Create and maintain partnership between BCU and other content creator and/or other strategic partner to increase brand value.



Traveloka

• Singapore
• Software Development
• 700 & Above Employee

• Customer Operations

  • Oct 2017 - Jan 2019

  Responsible for transaction processing, failed issuance and customer cases related to the issuing of flight ticket, train ticket, bus ticket, hotel voucher, cinema ticket, experience product, car rental, and other products. Support customers when changing information as permitted under the terms of their ticket or voucher purchases and interfaces with airlines, hotel, or other provider as needed to serve the customer. Resolve customer cases including but not limited to rescheduling, corrections, changes, check-in problem. Also always keep in touch with hotel and experience provider and keep the good relationship with them.



Prinzio

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Executive

  • Jul 2016 - Apr 2017

  Operations Staff in Prinzio has a fairly complex responsibility. Such as calculate the best price for a product. Then ensure the production process runs smoothly from input to output. Through quality control after production for maximum results. Lastly ensure the product is delivered well into the customer's hands.Maintaining good relationships with suppliers is also one of the important things.

• Customer Support

  • Jun 2016 - Oct 2016

  Became Prinzio's first door to customers. Responsible for after-sales service that can be accessed via live chat, phone and email, and ensure any answers or assistance provided can provide a positive experience for customers.



HaloDiana

• Customer Operations Lead

  • Sep 2015 - Apr 2016

  Promoted to Customer Operations Lead to manage and supervise a small customer operations team. Manage customer operations team to ensure they reach KPI and target. Motivate team member so they can deliver best performance. Won Best Team of the Month based on target and performance.Also working with Customer Operations Manager in communicating and managing day-to-day issues and undertake quality control on team members.

• Customer Operations

  • Jul 2015 - Sep 2015

  Customer Operations team has responsibilities to handle customer inquiries and deliver product to customer with best service.Handle customer inquiries by live chat and convert those inquiries to sales.