Sales Engineer Internship

• Feb 2023 - Present

Service Desk Analyst

• Oct 2021 - Present

● Discuss different types of cloud-based services: IaaS, PaaS, SaaS to end-users who inquire technical information● Establish service by walking end-users through new installations from applications such in Microsoft 365 and other general applications● Successfully assist in the verification process and various walkthroughs within the ERP PeopleSoft software (20+ new end-users per 1 week)● Provide over 3,000 solution concerns towards 1,500 end-users within 1 week● Raise customer satisfaction solutions by 100% resolving troubleshooting issues Show less

Help Desk Tier 1 analyst

• Dec 2020 - Sep 2021

● Identified the plan for each customer and achieved 20+ autopay subscriptions within week which resulted in becoming top 10% of the key players of the team out of 175 members ● Applied various SaaS services (Microsoft 365, Gmail, Google Docs) and Product Knowledge to follow up with customers ● Achieved networking services applying Data Analytics and Product Research which raised up the up-sales by 10% monthly ● Identified the plan for each customer and achieved 20+ autopay subscriptions within week which resulted in becoming top 10% of the key players of the team out of 175 members ● Applied various SaaS services (Microsoft 365, Gmail, Google Docs) and Product Knowledge to follow up with customers ● Achieved networking services applying Data Analytics and Product Research which raised up the up-sales by 10% monthly

Cerner Conversion Consultant

• Dec 2019 - Nov 2020

• Aided in promoting future and present system functionality by designing, building, and testing the clinical information system as well as creating workflows assisting end-users in becoming more proficient and at ease during go-live. • Designed, built, test, and maintained software applications supporting healthcare priorities, patient safety, positive health outcomes and adherence to regulatory and licensing requirements. • Provided troubleshooting skills with Orders, Clinical Documentation, and Power Chart • Provided workflow consultation and system analysis, and work process design leading towards a stronger informatics system across the health system. Show less

Staff Auditor

• Jun 2018 - Nov 2019

● Plan and execute Information Technology Audit. Ensure audit tasks are completed accurately in a timely manner engaging COBIT, COSO, and NIST frameworks. ● Conduct ITGCs and IT Application Controls testing to assess IT internal controls as part of integrated audit. ● Performed information security audit, testing preventive, corrective, detective, and compensating control for design appropriateness and operating effectiveness ● Review SOC 1 Type 2 reports; perform SOC I, II and III reports Show less

92R Parachute Rigger

• Nov 2011 - Jan 2018

● Rig supplies, equipment and vehicles for airdrop ● Perform technical, routine and in-storage rigger-type inspection on cargo, extraction and personnel parachute as well as other airdrop equipment before, during and after each use ● Inventory, clean, receive, store and issue all airdrop equipment used in airdrop operations ● Use and maintain machines and tools for fabrication, modification and repair to parachute and other airdrop equipment ● Inspect, test and install extraction and release systems Show less