Sr. Cybersecurity Engineer

• Apr 2023 - Present

Security Engineer

• Sep 2015 - Mar 2019

Post-sales implementation and troubleshooting support for the following cyber security solutions. • MULTIFACTOR Authentication • Full Disk Encryption (FDE) • File and Folder Encryption • Data Loss Prevention ( DLP) • Privileged Access Management (PAM) PROJECTS WORKED ON: 1. Multifactor Authentication Solution ROLE: Project Engineer/Technical Consultant • Performed analysis and resolution of technical problems and issues relating to the Entrust IdentityGuard Solution (IDG) in client environment. • Provide pre-sales technical consulting to clients and partners pertaining to Entrust IdentityGuard (IDG) • Responsible for technical and administrative activities which include system implementation, documentation and system migration 2. File and Folder Encryption with Key vault Management ROLE: Project Engineer/Technical Consultant • Performed analysis and resolution of technical problems and issues relating to the KeySecure & ProtectFile Solution in client environment. • Provide pre-sales technical consulting to clients and partners pertaining to KeySecure & ProtectFile • Responsible for technical and administrative activities which include system implementation, documentation and system migration Show less

IT Support Engineer

• Jul 2010 - Jul 2015

Staging of servers CPU, RAM, HDD, RAID Installation of Servers operating system Mounting of server at customer premises Setup and configuration of backup software Configuration of Active Directory, File servers and creation of domain users. Performing Backup and Restoration when necessary Setup of network switches / modem / router / firewall / enterprise wireless solution Assist on customer’s datacenter relocation Setup for network desktop in end-user premisesTroubleshoot of networking issues Maintenance of firewall Provide help-desk support for customer located island wide. Setup and installation of desktop Provide support at customer site for notebook desktop related issue Troubleshooting hardware / peripherals problems Troubleshooting software problems / clean virus / Spyware / Malware / infect PC Standby Engineer for helpdesk support (rotation basis) Ad-hoc on-site support Show less

System Support Engineer

• 2008 - Dec 2009

Provide server and network infrastructure remote technical support. Provide onsite support as required for critical issues.Manage customers’ servers and networks; identify and remediate issues. Ensure customer networks remain stable with maximum uptime. Adhere to and innovate processes and procedures to improve service delivery. Perform server maintenance, upgrades and monitoring of server performance, utilization, analysis and resolution of service problems/change requests. Provide analysis of business requirements, design consultation and implementation of desktop and server infrastructure solutions. Work in partnership with project teams to design and commission new Wintel servers. Perform evaluation/testing of related products/tools for server and desktop systems. Perform Quality Assurance activities on server and desktop infrastructure design, upgrades and patches (Windows Server 2003/XP patches, BIOS and Firmware) prior to deployment. Provide follow-the-sun 24x7 support duties. Show less

Technical Support Specialist

• Jul 2005 - Dec 2008

Active Directory user rights and permission, disabling and enabling accounts, file and folder permissions and configuration. Install and performs minor repairs to hardware, software, and other peripheral equipment. Set up equipment for employee use, performing and ensuring proper installation of cable, operating systems and appropriate software. Oversaw the daily performance of server and computer systems. Provide basic troubleshooting and assist of ATM (Diebold and NCR). Perform End-of-Day reports of ATM and CA/SA online transactions and CA/SA SQL database backup. Answer users' inquiries regarding computer software and hardware operation to resolve problems Show less