Experience

Hotel UMass

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Clerk

  • Jul 2022 - Present

  Amherst, Massachusetts, United States



Adam's Hometown Market

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Customer Service Supervisor

  • Aug 2018 - Oct 2022

  Monson, Massachusetts, United States During my time in this part-time position, I oversaw cashiers and assigned different tasks to ensure cashier efficiency. I also demonstrated time management skills to cover cashier breaks, complete exterior and interior cleanup of the store, and ensure timely arrival and departure of cashiers. I also compiled paperwork on a daily and weekly basis to submit to the Human Resources department. I was also responsible for overseeing the training of new cashiers, as well as rectifying customers… Show more During my time in this part-time position, I oversaw cashiers and assigned different tasks to ensure cashier efficiency. I also demonstrated time management skills to cover cashier breaks, complete exterior and interior cleanup of the store, and ensure timely arrival and departure of cashiers. I also compiled paperwork on a daily and weekly basis to submit to the Human Resources department. I was also responsible for overseeing the training of new cashiers, as well as rectifying customers complaints. Show less



Merriland Farm Cafe

• United States
• Restaurants
• 1 - 100 Employee

• Restaurant Management Intern

  • Jun 2021 - Aug 2021

  Wells, Maine, United States During this internship, I assisted different customers with inquiries such as reservations, complaints or questions. I provided drinks for customers during higher waiting periods to increase customer satisfaction. I learned to communicate with the Chef and waitresses in order to increase productivity and the flow of the restaurant. I also audited customer receipts at the end of the day to ensure there were no discrepancies between customer and waitresses.