Experience

KPG Healthcare

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Sr. Recruiter

  • Feb 2023 - Present

• Recruiter at KPG Healthcare

  • Jun 2022 - Feb 2023

• Junior Recruiter at KPG Healthcare

  • Jan 2022 - Jun 2022



Andaz Scottsdale Resort & Bungalows

• United States
• Hospitality
• 1 - 100 Employee

• Operations Manager

  • Sep 2021 - Dec 2021



The Camby Hotel, Autograph Collection

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • May 2021 - Sep 2021

• Front Desk Manager

  • Sep 2019 - May 2021

• Front Office Supervisor

  • Nov 2018 - Sep 2019



Omni Scottsdale Resort & Spa at Montelucia

• United States
• Hospitality
• 1 - 100 Employee

• Loyalty Ambassador

  • Mar 2018 - Nov 2018

  Ø Oversee Omni's Select Guest loyalty program and Global Hotel Alliance Discovery program for this award-winning resort. Ø Develop proactive personal relationships with Select Guests. Ø Act as an advocate and point of contact for all Select Guests prior to and during their stay, and resolve complaints appropriately. Ø Identify all arriving Select Guests and ensure they receive all of their personalized preferences and benefits. Ø Ensure members' stays are credited and free night… Show more Ø Oversee Omni's Select Guest loyalty program and Global Hotel Alliance Discovery program for this award-winning resort. Ø Develop proactive personal relationships with Select Guests. Ø Act as an advocate and point of contact for all Select Guests prior to and during their stay, and resolve complaints appropriately. Ø Identify all arriving Select Guests and ensure they receive all of their personalized preferences and benefits. Ø Ensure members' stays are credited and free night or airline miles are awarded. Ø Increase enrollment for frequent guests and intensify activation. Ø Promote the loyalty program to guests that are not currently members. Ø Create Memorable experiences for guests. Ø Conduct guestroom inspections prior to Select Guest arrival. Ø Assist in Front Office operations as needed and perform any other duties assigned by the Front Office Management. Ø Attend operations meetings to review Select Guest and VIP arrivals. Ø Prepare and coordinate welcome cards and Select Guest Amenities. Ø Train, educate and motivate all hotel associates regarding the Select Guest program.

• Conference Concierge

  • Dec 2017 - Mar 2018

  Ø Act as a liason between Convention Services and Banquets. Assisting the Meeting Planner or Group Contact with any needs he/she may have. Ø Maintain continuous contact with the Planner, Convention Services Managers, and Banquet Managers on duty to ensure all items on agendas and on function event orders are on time and as specified. Ø Assist groups contacts with basic lighting or AV issues. Ø Assume and carry out special projects delegated by the Director of Convention Services, as… Show more Ø Act as a liason between Convention Services and Banquets. Assisting the Meeting Planner or Group Contact with any needs he/she may have. Ø Maintain continuous contact with the Planner, Convention Services Managers, and Banquet Managers on duty to ensure all items on agendas and on function event orders are on time and as specified. Ø Assist groups contacts with basic lighting or AV issues. Ø Assume and carry out special projects delegated by the Director of Convention Services, as they relate to the function space or activity. Ø Provide courteous, personalized, attentive, sincere, consistent guests service by responding promptly and efficiently to inquiries, requests, and complaints using guest service skills, exhibiting hospitality while striving to exceed guest expectations. Ø Resolve difficult or unusual problems arising with guests while maintaining good guest relationships and demonstrating outstanding hospitality through the corrective action taken. Ø Interact with Banquet Departments, AV & Conference Services and staff via radio and Delphi reports on an ongoing basis. Ø Ensure all vacant meeting rooms are ‘site ready’ for site visit walk throughs. Ø Check all meeting rooms one hour prior to meeting start time to ensure they are set to the BEO. Ø Maintain a complete and thorough knowledge of the hotel, hours of operation, menu content, in-house promotions, location of facilities, room layout, features, events in the hotel, and points of interest in the surrounding area. Ø Assist Setups team as needed by setting room according to standards. Ø Locate and deliver packages to groups if necessary.



W Hotels

• Hospitality
• 700 & Above Employee

• Welcome Agent

  • Oct 2016 - Dec 2017

  Ø Responsible for an efficient and pleasant check-in/check-out experience Ø Make certain all guest’s room preferences are taken care of before their arrival Ø Cross train Welcome Desk agents on Whatever/Whenever responsibilities to help better understand the commonalities between the two departments Ø Ensure accuracy in guest’s final folios Ø Communicate with Style (housekeeping) department constantly to enhance guest’s check-in experience Ø Answered all internal/external… Show more Ø Responsible for an efficient and pleasant check-in/check-out experience Ø Make certain all guest’s room preferences are taken care of before their arrival Ø Cross train Welcome Desk agents on Whatever/Whenever responsibilities to help better understand the commonalities between the two departments Ø Ensure accuracy in guest’s final folios Ø Communicate with Style (housekeeping) department constantly to enhance guest’s check-in experience Ø Answered all internal/external calls, assisting the guest myself or redirecting them to the designated department Ø Knowledgeable about all aspects of the hotel to answer guests questions in a professional and efficient manner Ø Helped make all guests feel like VIPs by recognizing their preferences and addressing their concerns Ø Created personalized amenities for all our incoming VIP guests and assisted with any needs throughout their entire stay Ø Displayed exemplary multitasking skills with multiple phone calls, emails and guest requests on a daily basis Ø Supported with training new agents Ø Proficient in Lightspeed, Starguest, Micros and Galaxy

• Maitre D' / Lead Hostess - Sushi Roku

  • Jun 2014 - Oct 2016

  Ø Developed my leadership skills by supervising a team of 4 hostesses, came in daily to oversee operations Ø Answering phones, Making Reservations, Organizing large group dinners Ø Responsible for training Hostesses, Bussers, Food Runners, Servers Ø Follow up with guest next day as an overview of their service Ø Extensive knowledge of Open Table & Guest Center Ø Redesigned the Hostess training manual and schedule for all oncoming staff



The House Brasserie

• Scottsdale, AZ

• Lead Hostess

  • Jul 2012 - Apr 2014

  Ø Organized an effective floor plan for a boutique styled restaurant Ø Answering phones, Making Reservations, Organizing large group dinners Ø Responsible for training and scheduling for Hostesses Ø Assisted the head chef with expediting orders on busy nights to ensure ticket timeliness Ø Organized an effective floor plan for a boutique styled restaurant Ø Answering phones, Making Reservations, Organizing large group dinners Ø Responsible for training and scheduling for Hostesses Ø Assisted the head chef with expediting orders on busy nights to ensure ticket timeliness