Experience

Freelance Consultant

• Australia
• Advertising Services
• 1 - 100 Employee

• Social Media & Digital Services Consultant

  • Jan 2012 - Present

  Longstanding creative relationship with various clients including copy written in 2013 for owner still used on his own site as of 2021, demonstrating the longevity of my copy-writing skill and understanding of the market. Longstanding creative relationship with various clients including copy written in 2013 for owner still used on his own site as of 2021, demonstrating the longevity of my copy-writing skill and understanding of the market.



Data Intensity

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• People Operations Administrator

  • Feb 2020 - May 2020

  Based on successful performance of contract, a FTE position was created for me with the following responsibilities:-- Onboarding and offboarding of all US employees, including background checks, I-9 documentation, pre-boarding online training, consultation with reporting managers for specific job-related training, IT access, and Day 1 Agenda, including calendaring for multiple people, securing conference rooms and technology set-up as needed.-- Conducted company overview training for new employees and served as first point of contact for any HR/Benefits-related questions/issues.-- Completed employment verifications.-- Audited all US Benefits.-- Prepared to assist with implementation and administration of upcoming HRIS.-- Assisted Executive Assistant & Site Leader with coordination of All Hands meetings, holiday events, and day-to-day procedures to ensure the office in general and events in particular ran smoothly. Show less

• Human Resources Contractor

  • Nov 2019 - Feb 2020

  Contracted to retrieve, isolate, organize, and scan personnel and immigration records from various geographic office locations in preparation for HRIS and paperless office.



WESTFORD, TOWN OF

• United States
• Government Administration
• 1 - 100 Employee

• Site Leader

  • Sep 2019 - Feb 2020

  "Partnership for Children/Afterschool Enrichment Program" Partnered with Site Director of ~25 students to: -- Ensure a healthy, safe, and secure environment for middle school students. -- Develop and foster a trusted and respected rapport with students, faculty, and site Director/Counselors. -- Develop and deliver engaging curriculum and activities, specifically contributing to crafts, library use, intellectual games for our more socially reserved but academically-focused students; and homework help especially as it relates to English, humanities, and sciences. -- Manage, schedule, and supervise Site Counselors. -- Communicate with school staff—particularly librarian—to ensure we and our students leave the library each day even better than we found it. -- Initiated and worked with librarian on special permission for students from a different school to check out books they use while with us so they could take them home, as well. -- Managed and controlled check-out and -in of Chromebooks; refined process to do so accurately. -- Consulted on IEP and parent/caretaker communications. -- Verified and updated site schedules and student records. Show less



LingualMuse LLC

• Moultonborough, NH

• Enrollment Director

  • Feb 2019 - Nov 2019

  -- Managed student lead distribution channels for all teachers. (Student ages ranged from 6 to 60+ years old). -- Communicated with all student leads, converting them into “Information Calls” and then “Introductory Package” students. -- Matched students with teachers based on language backgrounds, learning styles, and schedules. -- Initiated and managed a process whereby I prepped teachers for each of their new students based on my previous student “Info” meeting, saving the teachers time and allowing them to dive right into teaching. -- Followed up with each new student and their teacher during their first two phases to ensure all was going well and continued to foster an “enrollment experience”/offer student services, including scheduling help. -- Assisted all new teachers with on-boarding, including enhancing their bios and schedule-management. -- Designed student surveys at three stages. Show less



Asirvia

• Manchester, NH

• Executive Assistant & Creative Team Lead

  • Jan 2018 - Jan 2019

  ** NOTE: Start-up company which went out of business. ** • Managed all top-level Team executives, including vetting many incoming partnership opportunities, i.e. “gatekeeper.” • Served as Creative Team Lead under CMO, managing ~50 Affiliates creating digital content and running weekly meetings. • Co-developed, with President, a Chamber of Commerce program and served as the local point-of-contact for all local COC’s nation-wide. • Co-chaired corporate charity and ran day-to-day operations, recruitment, and donation/delivery. • Managed company’s real estate search and subsequent move, serving as the POC for all things furniture, design, and logistic. • Worked with various resources to research/prepare to provide employees with various benefits such as health insurance and even smaller rewards to keep morale high while also making sense for the business. • Contributed to quarterly events/trips committees as an Executive representative. Show less



All Things Jeep

• Technology, Information and Internet
• 1 - 100 Employee

• Customer Relations Representative

  • Jan 2017 - Jun 2017

  • Managed the Wholesale program, including vetting potential customers, setting up accounts, and following through on orders from pricing adjustments to shipping. • Managed the company’s Amazon Seller Account, including processing new orders, following through on fulfillment, and answering Amazon customer email. • Answered customer email and phone calls on various topics including pre-order product, fitment, sizing, and quality questions, as well as processing new orders. • Submitted web page changes based on customer/vendor communication, i.e. adding installation instructions and specs. • Resolved warranty, lost shipment, and damage claims in communication with company’s warehouse or vendors. • Processed all drop ship orders with company’s two primary vendors. • Managed donation requests, including vetting, authorizing donation, and processing the orders. • Designated by Founder of the company due to my rapport with customers to call all Jeep Clubs participating in annual event to thank them and ask if there was anything else we could do to help make their local event a success. Show less



1A Auto

• United States
• Retail
• 100 - 200 Employee

• Email Customer Service Representative

  • Apr 2014 - Jan 2017

  • Answered customer emails, including pre-order questions and warranty resolutions. • Maintained Average Handle Time of 4:00-4:30 minutes and 13.5 contacts per hour. • Consistently earned the highest email quality and replacement accuracy in the division at 98—100%. • Authorized to approve special situations normally requiring a “Senior” or “Supervisor” for self and others. • Trained and mentored approximately 20 new CSRs and provided feedback for revamping corporate training program. Award: “Employee of the Quarter” (Q1 2016) for dedication to quality and training/mentoring new CSRs Show less



New Balance

• United States
• Sporting Goods Manufacturing
• 700 & Above Employee

• Sourcing Operations Coordinator, Footwear

  • Jun 2012 - Nov 2014

  • Co-designed and managed a digital solution for PO management system administration, where requests and issues were reported via IT Service Desk, reducing email reports worldwide by 90%; SME for footwear-related UAT testing, partnering with the External Product Systems Manager and apparel team to monitor related “go live” patterns/systems bugs, identify opportunities for improvement, and design best practices for the system and business.• Developed and maintained the Global Sourcing SharePoint site, including architecture, usability, and access permissions; consulted other departments on the development of their own SharePoint sites as requested.• Managed required legal documents for overseas factories, working cross-functionally with sourcing management, legal, and compliance/CSR teams, including validation, distribution, and tracking.• Co-developed and then solely implemented a global PO amend request process, eliminating email requests across worldwide factories and six internal departments by 97%.• Created, controlled, and distributed a Vendor Master File for footwear factories across the New Balance supply and value chains, eliminating at least 20 outdated and inaccurate lists kept by other departments. Show less

• Sourcing Assistant, International Markets (temp)

  • Nov 2011 - Jun 2012

  • Performed full range of operational support related to the order management process of global footwear, including direct communication with factories on PO-related issues.• Supported PO management system administrative activities for global footwear business.• Identified opportunities for improvement and assisted in developing a full-time position which I subsequently assumed.



Leaf Group

• Technology, Information and Internet
• 200 - 300 Employee

• Writer

  • Apr 2010 - Jun 2012

  • Researched, wrote, and published digital “how to” and “topic view” articles for clients such as Chron and eHow, specializing in branding, marketing, technical communications, home decor, fashion, small business, human resources / relations, and personal finance. • Researched, wrote, and published digital “how to” and “topic view” articles for clients such as Chron and eHow, specializing in branding, marketing, technical communications, home decor, fashion, small business, human resources / relations, and personal finance.



Teledyne Hanson

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Marketing Consultant

  • Jan 2010 - Jun 2011

  • Designed and produced marketing assets in keeping with corporate brand, ranging from product logos, to portfolio folders, brochures, and online content.

• Marketing & Technical Communications Manager

  • Nov 2007 - Jan 2010

  ADMINISTRATIVE: Directed third-party consultants and Marketing Assistant. BRANDING: Developed and directed corporate re-branding from logo redesign and all marketing collateral—including new corporate website—to technical documentation philosophy. Served as official press contact for external media. Worked with worldwide distributors to carry over branding to their markets and acted as their official point-of-contact for all marketing needs. Initiated, developed, and managed a corporate style guide, including templates and graphics usage. Directed the overall redesign of the corporate trade show booth in keeping with re-branding, while repurposing existing assets to keep investment low; this included a re-evaluation of past trade shows and reducing the amount of physical equipment displayed while increasing the digital and visual displays. Contributed to new product launches, including designing product silk-screens, directing product photo shoots, and designing and editing new product brochures. MARKETING COMMUNICATIONS: Designed/wrote/edited/controlled corporate communications, including online content, press releases, training materials, newsletter, product catalogs, and email signatures/auto-responders. Initiated and managed a library of approved photos, models, and copy building blocks for use in marketing and technical documentation. Edited and/or wrote copy for corporate and product ads. Directed and/or designed trade show booth graphics. TECHNICAL COMMUNICATIONS: Designed/wrote/edited/controlled all public technical documentation (such as user guides and spec sheets) for the new Vision® dissolution testers product line and updated previous product technical documentation to current branding standards as needed. Developed a visual, step-driven technical documentation philosophy as opposed to text-driven, in conjunction with the engineering and CAD departments. AWARD: Employee of the Year (2009) for direction of corporate re-branding. Show less

• Engineering Support Manager

  • Apr 2003 - Nov 2007

  ADMINISTRATIVE: Created new position acting as liaison between engineering, corporate field sales/service offices, and worldwide distributors carrying over technical support 100% from previous position. Acted as department office manager, executive assistant to Chief Engineer, and directed Engineering Support Assistant. BRANDING: Initiated corporate re-branding efforts, leading to creation/assumption of Marketing & Technical Communications Manager position. MARKETING COMMUNICATIONS: Initiated and began documenting a corporate standard for all product technical documentation. Co-developed and managed the overall training program for new employees and worldwide distributors from hospitality to editing and approval of training materials. TECHNICAL COMMUNICATIONS: Developed and implemented Technical Support Department—a 2-year process—to alleviate engineers and route technical support to our off-site service personnel, as well as other company SMEs. Managed the ECO process of the HRCare™ product while also being the in-house SME, including part number designation and control, marketing descriptions, and technical documentation reviews, editing, and final approvals. Show less

• Customer Support Manager

  • Oct 2001 - Apr 2003

  ADMINISTRATION: After 3-month contract, hired permanently with first-time escalation of position to Manager. Worked closely with engineering in effort to take on more technical support duties during order configuration and shipping phases. AWARD: Commitment to Excellence (2003) for technical and customer support efforts.



Top That! Internet Relations

• Woodland Hils, CA

• Founder & Creative Director

  • 2000 - 2007

  • Created and co-developed corporate business model and all marketing collateral. • Worked with production and actor representatives, as well as actors themselves, in an official capacity. • Developed concept and design for television production, actor, and artist websites and e-newsletters, including securing and managing DNS and hosting. • Recruited, trained, and managed various staffs of 3-25 people. • Created and executed promotional campaigns for websites, events, and literary organizations. Show less



Fletcher Spaght, Inc.

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Executive & Production Assistant

  • 1995 - 1999