Product Manager

• Oct 2022 - Present

Senior Specialist

• Feb 2022 - Oct 2022

Head of Business Systems Analysis and Web Development

• Mar 2021 - Feb 2022

Product Manager

• 2019 - 2020

• Oversaw the Integration products vertical, which included an API integration with Salesforce & a file-based solution to import & export data • Lead the project to develop a UX for the Salesforce integration within Acme • Decreased client submitted issues by 85% in 2 quarters • Managed the backlog for both integrations, planned sprints, ran standup & grooming sessions, prioritized upcoming projects, wrote release notes • Created & maintained all product documentation • Gathered client feedback & evaluated product success • Triaged issues & questions on the product with the Client Services team • Maintained & updated the Acme website (www.acmeticketing.com) Show less

Freelance Web Developer

• Jun 2017 - Feb 2018

• Propose plan for site after identifying client's vision, goals, and needs. • Build site to client’s specifications using the WordPress platform and by developing custom themes. • Propose plan for site after identifying client's vision, goals, and needs. • Build site to client’s specifications using the WordPress platform and by developing custom themes.

Client Services Consultant

• 2016 - 2018

• Managed the implementation of Acme at client sites: gathered requirements, configured the system, planned & lead training sessions, orchestrated user acceptance testing • Manage data imports from legacy systems into Acme. • Implemented Acme integration with Salesforce & Blackbaud’s the Raiser’s Edge • Code clients' online ticketing platform to mimic desired branding with HTML & CSS. • Acme Membership subject matter expert. • Manage the project, gather requirements, configure the system, integrate Acme with third party systems, plan and lead training sessions, orchestrate user acceptance testing. • Work with development team to scope and plan new features for the Acme solution. • Create user documentation of the Acme platform. • Provide daily support and consulting to clients. Show less

Systems Analyst

• 2016 - 2016

• Member of a 5 person agile team responsible for managing and customizing various applications (Tessitura, Artifax, web platforms). • Work with clients to identify and execute development of application enhancements using SQL, report writing using SSRS, bug fixes, creating SQL jobs, and maintaining/enhancing existing SQL jobs. • Support incoming daily tickets to keep the museum operational. • Spearheaded change management initiative to improve relations with user base. • Member of a 5 person agile team responsible for managing and customizing various applications (Tessitura, Artifax, web platforms). • Work with clients to identify and execute development of application enhancements using SQL, report writing using SSRS, bug fixes, creating SQL jobs, and maintaining/enhancing existing SQL jobs. • Support incoming daily tickets to keep the museum operational. • Spearheaded change management initiative to improve relations with user base.

IT Project Coordinator & Change Manager

• 2015 - 2016

• Lead a team of 19 to migrate content from 70 external websites into one consolidated site. • Assisted in managing IT projects across the laboratory. • Collaborated with a variety of teams to deploy new technologies and processes. • Prepared and executed change management strategies to increase adoption of new systems. • Created testing plans and executed testing of new products. • Member of agile Drupal development team. • Lead a team of 19 to migrate content from 70 external websites into one consolidated site. • Assisted in managing IT projects across the laboratory. • Collaborated with a variety of teams to deploy new technologies and processes. • Prepared and executed change management strategies to increase adoption of new systems. • Created testing plans and executed testing of new products. • Member of agile Drupal development team.

Marketing Director

• 2013 - 2015

• Developed marketing strategy for the gallery. • Responsible for crafting press releases and newsletters to promote gallery’s events and exhibits. • Launched educational posts series to increase community exposure to the arts. • Managed social media accounts to maintain constant community exposure. • Cultivated and maintained relationships with jewelry artists. • Collaborated with a team of five employees to curate exhibits and plan opening receptions. • Attended to the gallery during retail hours and handled transactions. Show less

Squarespace Website Developer

• 2013 - 2015

• Propose plan for site after identifying client's vision, goals, and needs. • Build site to client’s specifications using the Squarespace platform. • Train clients on how to use Squarespace to keep their new site constantly updated & relevant. Examples of projects: http://www.orrstreetstudios.com http://www.stickman-woodworks.com • Propose plan for site after identifying client's vision, goals, and needs. • Build site to client’s specifications using the Squarespace platform. • Train clients on how to use Squarespace to keep their new site constantly updated & relevant. Examples of projects: http://www.orrstreetstudios.com http://www.stickman-woodworks.com

Education Administration Intern

• 2014 - 2014

• Spearheaded the implementation of a project management system to streamline workflow & improve communications; chose software; set up the system; trained 36 staff members. • Assisted in the implementation of Tessitura, a CRM system, & Artifax, an event management system, by inputting data, customizing system, training users, & monitoring the system after go-live. • Developed a plan & policies to ensure that data entry in both systems is consistent across the department. • Performed data analysis & wrote a report of fiscal year statistics for the Education department. Show less

Marketing Intern

• 2013 - 2014

• Increased Facebook followers by 32% and Twitter followers by 530% as a result of daily postings. • Launched and managed e-mail marketing campaign (Mailchimp) and wrote press releases to promote art exhibits, events, and artists. • Created and presented a marketing plan to the board of directors and implemented the strategy. • Designed and managed a new website to better represent the Orr Street Studios brand, mission, and artists. • Started the "Behind the Doors" series, in which biographies of Orr Street Studios artists were written and posted to Facebook to help increase community awareness and interest. Show less