Experience

ACI Learning

• Centennial, CO, United States

• Salesforce Administrator

  • Apr 2019 - Jul 2023

  As the Salesforce Administrator of Lead Generation I provide technical expertise to the sales team users and while also carrying out project support and administrative duties. Basic Salesforce Administration (Data maintenance, dashboards, reports, fields, page layouts, etc) As the Salesforce Administrator of Lead Generation I provide technical expertise to the sales team users and while also carrying out project support and administrative duties. Basic Salesforce Administration (Data maintenance, dashboards, reports, fields, page layouts, etc)



HomeAdvisor

• Denver, CO, United States

• Project Associate

  • Jan 2019 - Sep 2019



Motili

• Denver, Co Lodo

• Job Management Specialist

  • Mar 2017 - Apr 2018

  Building and maintaining strong, long-lasting customer relationships. Overseeing customer account management, including negotiating contracts and agreements to maximize profit. Building and maintaining strong, long-lasting customer relationships. Overseeing customer account management, including negotiating contracts and agreements to maximize profit.



OpenTable

• Greater Denver Area

• Tech Support

  • Jun 2016 - Dec 2016

  Tier 1 Network Tech and Customer Service support. Inhouse hardware network trouble shooting and customer online accounts trouble shooting. Sales force documentation. Inbound and outbound call center. Hardware and software and network connectivity troubleshooting. Tier 1 Network Tech and Customer Service support. Inhouse hardware network trouble shooting and customer online accounts trouble shooting. Sales force documentation. Inbound and outbound call center. Hardware and software and network connectivity troubleshooting.



Zillow Group

• Greater Denver Area

• Operations Specialist

  • Jan 2016 - Jul 2016

  Provide phone, text and email support to consumers and agents in an effective manner via provided tools. Continually focus on deepening customer relationships by providing exceptional support Provide feedback in order to improve overall customer satisfaction Provide phone, text and email support to consumers and agents in an effective manner via provided tools. Continually focus on deepening customer relationships by providing exceptional support Provide feedback in order to improve overall customer satisfaction



Centerplate

• Greater Denver Area

• Warehouse Supervisor

  • Jan 2015 - Dec 2015

  Executing various warehouse operations and procedures in order to ensure departmental effectiveness and efficiency so that all product, supply and equipment needs are met throughout the venue. Along with Event Hospitality through advanced planning and preparation for games or events based on forecasted attendance, and by assigning tasks and delegating responsibilities to warehouse staff. A top priority will be to ensure that the highest levels of safety, organization and sanitation… Show more Executing various warehouse operations and procedures in order to ensure departmental effectiveness and efficiency so that all product, supply and equipment needs are met throughout the venue. Along with Event Hospitality through advanced planning and preparation for games or events based on forecasted attendance, and by assigning tasks and delegating responsibilities to warehouse staff. A top priority will be to ensure that the highest levels of safety, organization and sanitation are maintained throughout all warehousing and storage. Coach, train and direct warehouse staff. Support warehouse operations and ensure all departments are properly supplied. Ensure that all standards for safety and sanitation are met. Show less Executing various warehouse operations and procedures in order to ensure departmental effectiveness and efficiency so that all product, supply and equipment needs are met throughout the venue. Along with Event Hospitality through advanced planning and preparation for games or events based on forecasted attendance, and by assigning tasks and delegating responsibilities to warehouse staff. A top priority will be to ensure that the highest levels of safety, organization and sanitation… Show more Executing various warehouse operations and procedures in order to ensure departmental effectiveness and efficiency so that all product, supply and equipment needs are met throughout the venue. Along with Event Hospitality through advanced planning and preparation for games or events based on forecasted attendance, and by assigning tasks and delegating responsibilities to warehouse staff. A top priority will be to ensure that the highest levels of safety, organization and sanitation are maintained throughout all warehousing and storage. Coach, train and direct warehouse staff. Support warehouse operations and ensure all departments are properly supplied. Ensure that all standards for safety and sanitation are met. Show less



RTD

• Greater Denver Area

• Customer Service Representative / Facilities Maintenance Technician

  • Jan 2011 - Nov 2014

  Call Center Representative TIC Provide the best customer service in the TIC (Telephone Information Center). With information for callers with route schedules and trip planning and advisement. Also taking inquiries and complaints from customers to further better service. Facility Maintenance * Maintain and manage various sites of in house network and helpdesk. * Provide customer care support to internal customers in Multiple location. Set up and maintain internal and… Show more Call Center Representative TIC Provide the best customer service in the TIC (Telephone Information Center). With information for callers with route schedules and trip planning and advisement. Also taking inquiries and complaints from customers to further better service. Facility Maintenance * Maintain and manage various sites of in house network and helpdesk. * Provide customer care support to internal customers in Multiple location. Set up and maintain internal and external networks. Diagnose, resolve, install, and configure: desktop, server, network printer, multiple printer configuration for large format color calibration for high end printer and copy platforms, and network hardware Troubleshoot network performance issues, create/maintain disaster recovery plan and maintain software updates. * Provide technical support and guidance to end users. * Maintain documentation of all computer and network related hardware as well as user and system databases * Lead team of seasonal workers for 6 months. 2 teams of 4. In a warehouse and many location through out Denver Metro. Show less Call Center Representative TIC Provide the best customer service in the TIC (Telephone Information Center). With information for callers with route schedules and trip planning and advisement. Also taking inquiries and complaints from customers to further better service. Facility Maintenance * Maintain and manage various sites of in house network and helpdesk. * Provide customer care support to internal customers in Multiple location. Set up and maintain internal and… Show more Call Center Representative TIC Provide the best customer service in the TIC (Telephone Information Center). With information for callers with route schedules and trip planning and advisement. Also taking inquiries and complaints from customers to further better service. Facility Maintenance * Maintain and manage various sites of in house network and helpdesk. * Provide customer care support to internal customers in Multiple location. Set up and maintain internal and external networks. Diagnose, resolve, install, and configure: desktop, server, network printer, multiple printer configuration for large format color calibration for high end printer and copy platforms, and network hardware Troubleshoot network performance issues, create/maintain disaster recovery plan and maintain software updates. * Provide technical support and guidance to end users. * Maintain documentation of all computer and network related hardware as well as user and system databases * Lead team of seasonal workers for 6 months. 2 teams of 4. In a warehouse and many location through out Denver Metro. Show less