Experience

Virgin Atlantic Cargo

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• • Oct 2009 - Present

  • Tackled unprecedented business challenges by transforming sales teams, expanding customer base & delivering a cost budget• Managed a customer portfolio of more than 50 multinational and local forwarders including contract negotiation and strategy implementation to meet our goals and objectives• Guided a sales team to identify and develop potential accounts in different market segments • Led a customer service team to monitor forwarder’s contractual performance, handled invoice queries and solved service failure issues• Proactively involved in ULD management for HKG station to avoid potential shortage & imbalance of equipment supply• Supported the implementation of E-AWB and monitored the operational performance against different metrics• Assisted to formulate SOP for different commodities & customers Show less

• • Feb 2007 - Sep 2009

  • Drove sales activities to achieve revenue targets• Formulated and implemented sales plans to meet the needs of customers• Monitored customers’ performance against agreed KPI• Prepared management dashboards and forecast as well as performed data analysis for different stakeholders on a regular basis



Northwest Airlines Cargo Inc

• Account Representative Hong Kong

  • Jan 2005 - Feb 2007

  • Set up a brand new office and developed a customer base in Guangzhou • Managed to fill up freighters strategically via BSA • Penetrated in the air cargo industry through customer / alliance activities • Liaised with the GHA & Operational team to formulate cargo acceptance procedure • Set up a brand new office and developed a customer base in Guangzhou • Managed to fill up freighters strategically via BSA • Penetrated in the air cargo industry through customer / alliance activities • Liaised with the GHA & Operational team to formulate cargo acceptance procedure


THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LTD
• Norway
• Airlines and Aviation
• 1 - 100 Employee
• Ticketing Officer, Hong Kong

  • Nov 2000 - Dec 2004

Hong Kong Wing On Travel Service Limited
• Hong Kong
• Travel Arrangements
• 1 - 100 Employee
• Assisting Ticketing Officer

  • Aug 1999 - Oct 2000