Michael P. McAndrew
Service Operations Manager at Innovative Incorporated- Claim this Profile
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Topline Score
Bio
Nena Cittadino
I have know Michael for over twenty year and he has exemplified dedication loyalty, and intelligence. I feel he will be an assest to any company.
Nena Cittadino
I have know Michael for over twenty year and he has exemplified dedication loyalty, and intelligence. I feel he will be an assest to any company.
Nena Cittadino
I have know Michael for over twenty year and he has exemplified dedication loyalty, and intelligence. I feel he will be an assest to any company.
Nena Cittadino
I have know Michael for over twenty year and he has exemplified dedication loyalty, and intelligence. I feel he will be an assest to any company.
Credentials
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Admin (MVP Advanced)
RingCentralSep, 2022- Nov, 2024 -
Phone (MVP Advanced)
RingCentralSep, 2022- Nov, 2024 -
Video (MVP Advanced)
RingCentralSep, 2022- Nov, 2024 -
Microsoft Certified: Azure Fundamentals
MicrosoftApr, 2022- Nov, 2024 -
CCNA
CiscoMar, 2021- Nov, 2024 -
CompTIA A+ ce Certification
CompTIAMay, 2017- Nov, 2024 -
Network + ce
CompTIASep, 2020- Nov, 2024 -
Security + ce
CompTIASep, 2020- Nov, 2024
Experience
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Innovative Incorporated
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United States
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Computer Networking Products
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1 - 100 Employee
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Service Operations Manager
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Aug 2022 - Present
Oversees all remote and field services (Helpdesk, Field Service, and NOC) and is focused primarily on ensuring our processes are documented and implemented, maintained and followed with the highest quality. Oversees all remote and field services (Helpdesk, Field Service, and NOC) and is focused primarily on ensuring our processes are documented and implemented, maintained and followed with the highest quality.
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DALY Computers
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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System Administrator
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Apr 2022 - Jul 2022
Sysadmin for 200+ User Environment Sysadmin for 200+ User Environment
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Innovative Incorporated
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United States
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Computer Networking Products
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1 - 100 Employee
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Systems Technician
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Apr 2018 - Apr 2022
Swiss-Army Knife for a forward-thinking, community-focused MSP. Field service, emergency on call, and tier I-III support tickets. Autotask/Datto RMM, ITGlue, Malwarbytes OneView, Webroot, Microsoft/Office 365, Azure AD, Avaya IP Office Admin Suite / Manager / VMPro, Avaya Cloud Office, LifeSize, ESI System Programmer, Cisco/Meraki Firewalls / Routers / Switches / Wireless APs / VPN, Exchange Admin Center (On-prem & Online), VMware Vsphere / ESXi, etc. Swiss-Army Knife for a forward-thinking, community-focused MSP. Field service, emergency on call, and tier I-III support tickets. Autotask/Datto RMM, ITGlue, Malwarbytes OneView, Webroot, Microsoft/Office 365, Azure AD, Avaya IP Office Admin Suite / Manager / VMPro, Avaya Cloud Office, LifeSize, ESI System Programmer, Cisco/Meraki Firewalls / Routers / Switches / Wireless APs / VPN, Exchange Admin Center (On-prem & Online), VMware Vsphere / ESXi, etc.
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Compucom
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Field Service Technician
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Jan 2017 - Apr 2018
Maintaining and troubleshooting retail & POS network in the field for national home improvement retailer, including: -Linux/Windows thin clients and desktops -Lexmark Printers -CAT5e/CAT6/Fiber cable troubleshooting and termination -Cisco switches, routers, & firewalls. -UT, Verifone & Motorola POS hardware, readers & scanners -ServiceNow ticketing system Maintaining and troubleshooting retail & POS network in the field for national home improvement retailer, including: -Linux/Windows thin clients and desktops -Lexmark Printers -CAT5e/CAT6/Fiber cable troubleshooting and termination -Cisco switches, routers, & firewalls. -UT, Verifone & Motorola POS hardware, readers & scanners -ServiceNow ticketing system
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Specialized Engineering
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United States
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Civil Engineering
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1 - 100 Employee
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CMT Field Technician
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Apr 2016 - Jan 2017
While studying to shift careers from Management to full time IT, was employed as a Field Representative for both company and clients on a variety of civil engineering projects. While studying to shift careers from Management to full time IT, was employed as a Field Representative for both company and clients on a variety of civil engineering projects.
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Diversified Foods and Seasonings, LLC
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United States
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Food and Beverage Manufacturing
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1 - 100 Employee
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Facility Purchasing Manager
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Jul 2014 - Mar 2016
• Procured all raw materials at the most profitable plant, producing over 35 million lbs. of cooked food per year. Team performance YOY led to absorbing pounds from sister plant with stretch goal of 50 million lbs. for 2016.• Analyzed immediate customer requirements as well as historical trends to order over $26 million in raw materials a year, procured via relationships with 100+ vendors.• With assigned inventory target of approx. $1.9 million, averaged 29% below target for 2015, increasing inventory turns to 9+.• Recovered from a potentially catastrophic ammonia leak without shorting production, while remote and on-site, and still maintained below target inventory levels. Show less
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Senior Production Manager
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Jul 2013 - Jul 2014
• Strategically executed the operating schedule in the most efficient and cost-effective way possible, while maintaining compliance with all corporate and regulatory guidelines.• Achieved consistent improvement and growth across the board by collaborating with other departments, analyzing and reporting data trends, and actively directing, coaching, and training team members.• Led team of 60+ that set company records in pounds/month and pounds/year.• Cross-trained to assume the responsibilities of several members of the upper management team in their absence including Inventory Control Manager, Purchasing Manager, and Assistant Plant Manager. Promoted to Facility Purchasing Manager in 12 months. Show less
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Phone Doc Inc.
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Mandeville, LA
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General Manager
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Mar 2011 - Jun 2013
• Trained new hires in micro-electronics hardware/software diagnosis and repair, as well as all aspects of store operations. Provided one-on-one and team-based continuing education sessions. Evaluated employees and made recommendations for advancement, additional training, demotion, or termination as necessary to meet company quality and cultural standards. • Managed two stores. After a year as a manager, the Mandeville location had YOY growth in monthly net sales of 105%. Selected to manage all purchasing and logistics for supplies, stock inventory and special orders for a network of four stores across three parishes. Processed and tracked defective parts and warranty returns, and on multiple occasions received recognition for negotiating the return of thousands of dollars of parts which had passed the official warranty period. Show less
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Education
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1998 - 2005
Pearl River Community College
Liberal Arts and Sciences/Liberal Studies
Community
