Experience

YWCA of Queens

• Non-profit Organizations
• 1 - 100 Employee

• Senior Director Of Operations

  • 2016 - Present

  In my current role with the YWCA, I direct project management for human resources, grant writing, licensing, facility maintenance, and vendor contracts. The organization serves 5K individuals annually with a $1.9M budget. My accomplishments in this position include:■ Introducing a mobile food pantry program serving 500 clients weekly. ■ Spearheading all COVID-19 health and safety responses, including changes to the office layout, supply purchasing, screening protocols, and remote workstations. ■ Revamping the organization’s human resource management, technology, and payroll systems, ■ Guaranteeing uninterrupted program delivery by diligently complying with all licensing, emergency testing, preventative maintenance, and certification requirements.



S.A.F.E. House, Inc.

• United States
• Individual and Family Services

• Director of Operations

  • 2010 - 2015

  As the Director of Operations, I furthered the mission of New Mexico’s largest shelter for survivors of intimate partner domestic violence. I supervised the agency’s kitchen, maintenance, and thrift store departments and their 10 staff members. ■ Boosted thrift store sales from $7K to $10-15K a month with strategic marketing, donor cultivation, and customer service enhancements.■ Complied with all local, city, state, and federal facility regulations through meticulous safety, cleaning, and operational standards. ■ Supported operations for a staff of 60 employees serving 85 short-term clients quarterly and 30 families at a time in the two-year housing program.

• Community Education Coordinator

  • 2009 - 2015

  While working as the Community Education Coordinator, I oversaw S.A.F.E. House’s educational program focused on domestic violence prevention and intervention. I designed domestic violence program materials for volunteers, clients, and community members.■ Planned, marketed, facilitated, and evaluated 25-50 trainings annually on intimate partner violence for staff, students, professionals, and volunteers. ■ Reached 2K+ students, volunteers, and female inmates through community outreach education. ■ Organized events for the Domestic Violence Awareness Month in conjunction with other local domestic violence organizations, such as a city-wide march reaching 500 people annually.

• Case Manager

  • 2008 - 2009

  As a Case Manager, I ensured that all residents and non-residents received the highest quality of services by designing and implementing individualized service plans, providing crisis intervention, responding to the crisis phone line, translating during therapy sessions, offering housing and mental health referrals, and documenting activities. ■ Supported a caseload of 20 domestic violence victims through case staffing, case conferences, and court hearings. ■ Secured continuous housing for 40% of clients, a highly successful outcome considering the difficulty of breaking free from the cycle of abuse. ■ Advocated for undocumented survivors navigating immigration, housing, and court systems.



Arizonas Children Association

• United States
• Civic and Social Organizations
• 200 - 300 Employee

• Family Resource Developer & Licensing Specialist

  • 2007 - 2008

  My job included supporting foster, adoptive, and kinship families at a comprehensive child welfare and behavioral health nonprofit. I licensed prospective adoptive and foster families to ensure compliance with all laws and best practices. I also served as an ongoing support for children and parents. ■ Guided a caseload of 20-25 kinship and foster families through the licensing, home study, and training process.■ Achieved unprecedented processing time – just one week from document submission to home study completion.■ Addressed unique challenges faced by potential kinship parents to boost placement and retention rates. ■ Recognized for maintaining accurate, timely records in compliance with organization and government regulations.



Center for Immigrant Health

• United States
• Telecommunications

• Public Health Intern

  • 2006 - 2006

  ■ Identified, documented, and analyzed navigation obstacles at health care facilities.■ Created and implemented community outreach strategies.■ Developed a catalog of resources for health care and support services available to immigrant patients. ■ Identified, documented, and analyzed navigation obstacles at health care facilities.■ Created and implemented community outreach strategies.■ Developed a catalog of resources for health care and support services available to immigrant patients.