Bus Maintenance Supervisor

• Jun 2018 - Present

Business Owner

• Jan 1988 - Present

Personalized Auto Servicing http://www.carcarebychris.com Personalized Auto Servicing http://www.carcarebychris.com

Maintenance Manager

• Mar 2017 - Jun 2018

Manage maintenance shop serving a fleet of 42 charter/contract buses including Megabus Lead and direct a team of 10 technicians across two shifts Administer maintenance program to meet all regulatory requirements and company reliability metrics Manage maintenance shop serving a fleet of 42 charter/contract buses including Megabus Lead and direct a team of 10 technicians across two shifts Administer maintenance program to meet all regulatory requirements and company reliability metrics

Service Manager

• Aug 2014 - Jun 2015

Managed a high volume shop servicing school and transit authority gas, diesel and alternative fuel vehicles and light and heavy equipment units from throughout Northern California. Lead ten technicians, a Shop Foreman plus support staff; instituted new process driven guidelines and LEAN based shop practices to increase shop efficiency and improve customer service. Managed a high volume shop servicing school and transit authority gas, diesel and alternative fuel vehicles and light and heavy equipment units from throughout Northern California. Lead ten technicians, a Shop Foreman plus support staff; instituted new process driven guidelines and LEAN based shop practices to increase shop efficiency and improve customer service.

Regional Manager

• Aug 2013 - Aug 2014

California Regional Manager California Regional Manager

Service Advisor

• Oct 2012 - Aug 2013

Acted as the customers “first point of contact” for maintenance determination and input into TMS system. Conducted all follow up at a high volume dealer, maintained accurate records and documentation. Reached top invoice volume within the first two months of employment. Acted as the customers “first point of contact” for maintenance determination and input into TMS system. Conducted all follow up at a high volume dealer, maintained accurate records and documentation. Reached top invoice volume within the first two months of employment.

MCC/Maintenance General Manager

• Jul 2011 - Aug 2012

Promoted to lead the company's nationwide maintenance department. Successfully implemented a restructuring of the organization. Led team in creating processes that created better efficiencies and order as well as established KPI's to monitor successes.

Matheson Control Center Manager

• Jun 2010 - Jul 2011

Managed thru the founding of this department: hiring staff, writing processes and SOP's, helping develop supporting software suite and physical layout for maximum efficiency and comfort. Guided team through several projects that proved my effective leadership and ultimately led to a promotion.

Supervisor

• May 2009 - Jul 2010

I supervised the road side service facility of AAA in the Florin area of Sacramento. Introduced programs aimed at raising the facility's member satisfaction scores and succeeded in a ten percentage point increase. Also managed the creation and management of our first offsite service facility. I supervised the road side service facility of AAA in the Florin area of Sacramento. Introduced programs aimed at raising the facility's member satisfaction scores and succeeded in a ten percentage point increase. Also managed the creation and management of our first offsite service facility.

Service Manager/Technical Production Manager/Parts Manager/ Cosmetic Supervisor

• Apr 2006 - Sep 2008

Progressed through numerous management positions toward a store Operations Manager goal. Gained valuable Carmax retail experience while bringing some constructive new ideas to each department. While a production manager, I lowered expenses; while a parts manager I lowered inventory without affecting on time delivery; while a service manager I raised customer service and increased technician satisfaction.I was also chosen to manage a store in the Los Angeles area while it’s manager was on leave. Progressed through numerous management positions toward a store Operations Manager goal. Gained valuable Carmax retail experience while bringing some constructive new ideas to each department. While a production manager, I lowered expenses; while a parts manager I lowered inventory without affecting on time delivery; while a service manager I raised customer service and increased technician satisfaction.I was also chosen to manage a store in the Los Angeles area while it’s manager was on leave.

Maintenance Supervisor/Technician

• Dec 1988 - Apr 2006

I began my career at United as an aircraft technician assigned to widebody overhauls.After a few years of working DC10 and 747 overhauls, I was asked to work as Temporary Supervisor. I did this for almost a year before going before a board of review for placement as a permanent Maintenance Supervisor. As a Supervisor I worked in several different areas and on numerous special projects, always excelling and receiving exemplary reviews. I began my career at United as an aircraft technician assigned to widebody overhauls.After a few years of working DC10 and 747 overhauls, I was asked to work as Temporary Supervisor. I did this for almost a year before going before a board of review for placement as a permanent Maintenance Supervisor. As a Supervisor I worked in several different areas and on numerous special projects, always excelling and receiving exemplary reviews.

Technician

• Jun 1979 - Dec 1987

• Worked as a technician repairing and servicing exotic cars, from Maserati’s to Monteverdi’s • Participated in all aspects of repair, including overhauls, restorations and mechanical show detailing • Tutored under two senior techs possessing many years of European auto repair experience • Worked as a technician repairing and servicing exotic cars, from Maserati’s to Monteverdi’s • Participated in all aspects of repair, including overhauls, restorations and mechanical show detailing • Tutored under two senior techs possessing many years of European auto repair experience