Abi Sundaram, MPH
Senior Training Specialist at HomeFirst- Claim this Profile
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English Native or bilingual proficiency
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Tamil Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Hiring and Supporting Neurodiversity in the Workplace
LinkedInOct, 2023- Oct, 2024 -
Nonviolent Crisis Prevention and Intervention
Crisis Prevention InstituteAug, 2023- Oct, 2024 -
How to Design and Deliver Training Programs
LinkedInFeb, 2023- Oct, 2024 -
Excel for Business Level I - Fundamentals
Noble DesktopSep, 2021- Oct, 2024 -
Excel for Business Level II - Intermediate
Noble DesktopSep, 2021- Oct, 2024 -
Adult and Pediatric First Aid/CPR/AED
American Red CrossJun, 2023- Oct, 2024
Experience
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HomeFirst
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United States
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Non-profit Organizations
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100 - 200 Employee
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Senior Training Specialist
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Apr 2023 - Present
•Lead the design, development, and implementation of comprehensive training programs and curriculum to address the learning needs of staff at all levels within the organization, resulting in improved service delivery to homeless residents and individuals at risk of homelessness •Track and document training attendance and certifications, coordinate training sessions, update training modules, and ensure compliance with company policies •Manage the digital Learning Management System, ensuring seamless access to training materials and certifications for staff members, thereby supporting efficient and effective training administration. •Collaborate with various departments to assess training needs, identify skill gaps, and uncover opportunities for staff's professional development •Customize training sessions to cater to diverse learning styles and levels of expertise within the organization •Implement post-training evaluations and assessments to measure the effectiveness of training programs and identify areas for improvement •Analyze training data and generate reports on training outcomes, usage, and overall impact to inform decision-making and strategic planning •Ensure that training programs promote diversity, equity, and inclusion while fostering a welcoming and inclusive environment for all Show less
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L.A. Care Health Plan
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United States
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Hospitals and Health Care
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700 & Above Employee
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Training and Education Manager
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Feb 2022 - Jan 2023
•Oversaw day-to-day operations of assigned portfolios and projects, including developing project schedules, budget resources, artifacts, and document repositories •Handled the development and implementation of webinars, online training requests, training updates, projects, and ad hoc queries which supported the business •Facilitated, developed, revised, and updated training materials for the assigned portfolio within the Health Services department •Conducted a Health Services training needs assessment that resulted in the development of a standardized training program •Coordinated and delivered the New Hire Orientation program to 100 new hires using the LMS (Learning Management System), resulting in a decrease in onboarding time by 25% •Provided feedback to management and HR on the effectiveness of training programs, leading to more targeted and effective programs •Successfully managed pre and post-event evaluations and surveys to outline results to stakeholders Show less
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Brown & Toland Physicians
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Population Health Specialist
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Sep 2020 - Feb 2022
•Successfully implemented the Physician Incentive Program, resulting in a 10% increase in physicians' documentation of risk factors and quality measures for Medicare patients •Responsible for outreach to Medicare providers and established an effective and cooperative working relationship with internal staff, physician practices, and vendors •Analyzed data from EPIC/Allscripts to identify trends in care discrepancies among multiple hospitals in California • Collaborated with Marketing and Physician Representative teams to create and implement workflows that increased the quality of care by 15% and helped reach health outcome benchmarks • Successfully assisted in the design and execution of physician education material for ongoing marketing campaigns Show less
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Penumbra, Inc.
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Customer Success & Marketing Specialist
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Jul 2019 - Aug 2020
•Managed the strategy and execution of customer-facing channels such as email marketing, with a focus on driving user engagement and acquisition •Successfully wrote and edited customer-facing documentation, contributing to a 5% increase in customer satisfaction •Conducted testing on both software and hardware aspects of products and documented issues to be corrected or improved •Managed outreach efforts to find speakers for organization conferences and events •Managed the strategy and execution of customer-facing channels such as email marketing, with a focus on driving user engagement and acquisition •Successfully wrote and edited customer-facing documentation, contributing to a 5% increase in customer satisfaction •Conducted testing on both software and hardware aspects of products and documented issues to be corrected or improved •Managed outreach efforts to find speakers for organization conferences and events
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Jefferson Health
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United States
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Hospitals and Health Care
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700 & Above Employee
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Strategy & Business Development Intern
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Mar 2017 - Jun 2019
• Developed market assessments using forecasting trends to help support business plans of the Jefferson University Hospital tri-state area • Proposed performance growth opportunities by analyzing and tracking internal and external healthcare data • Used healthcare data to tell a story in a succinct and visual format for use by senior leadership • Attended senior leadership meetings and gained knowledge and understanding of the organization and how decisions are made • Managed project meetings and action item logs on Asana and reported updates back to project holders Show less
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Genentech
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United States
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Biotechnology Research
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700 & Above Employee
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Case Manager Intern
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Oct 2016 - Aug 2017
• Delivered customer-focused reimbursement support to patients, pharmacists, physicians, as well as internal Salesforce • Educated, informed, and assisted patients and providers in navigating through the reimbursement process • Managed communication, timing, and outcomes during the appeal process for patients, and external parties • Delivered customer-focused reimbursement support to patients, pharmacists, physicians, as well as internal Salesforce • Educated, informed, and assisted patients and providers in navigating through the reimbursement process • Managed communication, timing, and outcomes during the appeal process for patients, and external parties
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Breathe California of the Bay Area, Golden Gate, and Central Coast
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Health, Wellness & Fitness
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1 - 100 Employee
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Program Management Intern
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May 2016 - Aug 2016
• Planned and ran an educational asthma camp for children, included planning schedules, setting up meetings, writing curriculums and reaching out to potential donors using flyers and social media • Developed and edited content for social media and communication materials • Attended and tabled at health fairs to promote clean air measures • Worked with project, program and management teams to ensure message alignment and effectively communicate company announcements, events and organization updates Show less
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International Rescue Committee
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United States
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Non-profit Organizations
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700 & Above Employee
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Health Advocacy Case Management Intern
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Aug 2013 - Dec 2015
• Collaborated with medical case managers to connect (refugee) clients to community-based health resources • Accompanied clients to medical appointments and managing follow-up referrals from the provider • Managed scheduling, interpreters, and transportation for all new arrivals to establish appropriate primary and follow-up care • Provided training to clients regarding pharmacy services and understanding how to access to and differentiate between prescription and over-the-counter medications Show less
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Education
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2017 - 2019
Drexel University Dornsife School of Public Health
Master of Public Health - MPH, Health/Health Care Administration/Management -
2012 - 2016
University of Arizona
B.S in Health Sciences/Minor in Public Health -
2008 - 2012
Leland High School
High School Diploma
Community
