Jose Miranda

Guest Service Agent at The Lexington Hotel, Autograph Collection
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Contact Information
us****@****om
(386) 825-5501
Location
New York City Metropolitan Area

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Bio

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Credentials

  • Essential Design Principles for Tableau
    Coursera
    Jan, 2023
    - Oct, 2024
  • Fundamentals of Visualization with Tableau
    Coursera
    Jan, 2023
    - Oct, 2024
  • Visualizing Citibike Trips with Tableau
    Coursera
    Jan, 2023
    - Oct, 2024
  • Data Analytics Immersive Remote
    General Assembly
    Dec, 2022
    - Oct, 2024
  • Using Python to Interact with the Operating System
    Google
    Feb, 2022
    - Oct, 2024
  • Python for Everybody
    University of Michigan
    May, 2021
    - Oct, 2024
  • The Self-Taught Programmer
    Udemy
    Jul, 2020
    - Oct, 2024

Experience

  • The Lexington Hotel, Autograph Collection
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Guest Service Agent
      • Dec 2013 - Present

      • Prioritized onboarding for 15 new employees; enhanced the customer experience and positively impacted hotel reviews • Familiarize guests with room packages; implement upsell tactics, ensure all documentation, and verify rates for 725 rooms • Prioritized onboarding for 15 new employees; enhanced the customer experience and positively impacted hotel reviews • Familiarize guests with room packages; implement upsell tactics, ensure all documentation, and verify rates for 725 rooms

  • AKA Hotels+Hotel Residences
    • United States
    • Hospitality
    • 300 - 400 Employee
    • Guest Service Agent
      • Jan 2010 - Aug 2013

      • Welcomed, registered and assigned suites to incoming guests • Reviewed accounts and charges during check-out • Actively communicated with sales, engineering and housekeeping for optimal hotel efficiency • Welcomed, registered and assigned suites to incoming guests • Reviewed accounts and charges during check-out • Actively communicated with sales, engineering and housekeeping for optimal hotel efficiency

Education

  • General Assembly
    Data Analyst Certificate
    2022 - 2022
  • State University of New York at Delhi
    Associate's degree, Culinary Arts
    2004 - 2006

Community

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