Jose Miranda
Guest Service Agent at The Lexington Hotel, Autograph Collection- Claim this Profile
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Topline Score
Bio
Credentials
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Essential Design Principles for Tableau
CourseraJan, 2023- Oct, 2024 -
Fundamentals of Visualization with Tableau
CourseraJan, 2023- Oct, 2024 -
Visualizing Citibike Trips with Tableau
CourseraJan, 2023- Oct, 2024 -
Data Analytics Immersive Remote
General AssemblyDec, 2022- Oct, 2024 -
Using Python to Interact with the Operating System
GoogleFeb, 2022- Oct, 2024 -
Python for Everybody
University of MichiganMay, 2021- Oct, 2024 -
The Self-Taught Programmer
UdemyJul, 2020- Oct, 2024
Experience
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The Lexington Hotel, Autograph Collection
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United States
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Hospitality
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1 - 100 Employee
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Guest Service Agent
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Dec 2013 - Present
• Prioritized onboarding for 15 new employees; enhanced the customer experience and positively impacted hotel reviews • Familiarize guests with room packages; implement upsell tactics, ensure all documentation, and verify rates for 725 rooms • Prioritized onboarding for 15 new employees; enhanced the customer experience and positively impacted hotel reviews • Familiarize guests with room packages; implement upsell tactics, ensure all documentation, and verify rates for 725 rooms
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AKA Hotels+Hotel Residences
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United States
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Hospitality
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300 - 400 Employee
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Guest Service Agent
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Jan 2010 - Aug 2013
• Welcomed, registered and assigned suites to incoming guests • Reviewed accounts and charges during check-out • Actively communicated with sales, engineering and housekeeping for optimal hotel efficiency • Welcomed, registered and assigned suites to incoming guests • Reviewed accounts and charges during check-out • Actively communicated with sales, engineering and housekeeping for optimal hotel efficiency
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Education
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General Assembly
Data Analyst Certificate -
State University of New York at Delhi
Associate's degree, Culinary Arts