Experience

YMCA of The Sandhills

• Non-profit Organization Management
• 1 - 100 Employee

• Human Resources, Marketing and Business Director

  • May 2019 - Present



First Citizens Bank

• United States
• Banking
• 700 & Above Employee

• Sales Service Representative

  • Jan 2019 - May 2019



YMCA of Pierce and Kitsap Counties

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Member Services Director

  • Jul 2016 - Oct 2018

   Responsible for 12,000+ YMCA members and guests. Directly oversaw the daily operations of the Welcome Center and Membership Office whose primary duty was to enhance all member experience and deal with any issues, complaints and questions.  Created a welcoming and positive environment by building a frontline staff team with a passion for customer service, excellence and an emphasis on fostering member relations.  Lead the recruiting, hiring, training, scheduling and ongoing supervision of a team of 25-30 part-time Member Services Representatives.  Aided in reaching budgeted membership numbers, staff and member satisfaction goals, monthly, quarterly and annual revenue goals and other success metrics. Show less



Tacoma Stars

• Tacoma, WA

• Group Event Coordinator

  • Jun 2015 - Jun 2016

   Managed the experience of fans from the initial scheduling of the event months out, through the entire planning process, all the way up until the fans exit the arena.  Major focus on the Tacoma Stars youth soccer outreach program, including soccer club relations, in-game participation for youth teams, fundraising for local clubs and the development of the “Youth Soccer Club Night” program.  Led the sales team in revenue development in the 2015-2016 season with over $60,000 in sales.  Managed the experience of fans from the initial scheduling of the event months out, through the entire planning process, all the way up until the fans exit the arena.  Major focus on the Tacoma Stars youth soccer outreach program, including soccer club relations, in-game participation for youth teams, fundraising for local clubs and the development of the “Youth Soccer Club Night” program.  Led the sales team in revenue development in the 2015-2016 season with over $60,000 in sales.



National Basketball Retired Players Association (NBRPA)

• United States
• Spectator Sports
• 1 - 100 Employee

• Member Relations and Special Events Intern

  • Jan 2015 - Jun 2015

   Focused on the effort to develop and maintain positive relationships with the association’s 650+ members through phone calls, mailings and meetings.  Assisted with various event planning tasks such as coordinating and organizing travel and catering for multiple large membership events and meetings.  Focused on the effort to develop and maintain positive relationships with the association’s 650+ members through phone calls, mailings and meetings.  Assisted with various event planning tasks such as coordinating and organizing travel and catering for multiple large membership events and meetings.



Sacred Heart Schools

• United States
• Education Administration Programs
• 100 - 200 Employee

• Athletics Intern

  • Aug 2014 - Jun 2015



Loyola University Chicago

• United States
• Higher Education
• 700 & Above Employee

• Ticket Sales Intern

  • Oct 2012 - Jun 2015

• Law School Computer Lab Advisor

  • Jan 2013 - Jan 2014

  Supervise the daily operations of the Loyola University Chicago Law Library’s computer lab.Ensure that students are using the computer lab equipment correctly.



I Heart Minnessota

• Sales Associate

  • Jun 2014 - Aug 2014



Private Family

• Nanny

  • 2009 - 2012