Marc Houston

Technical Support Specialist at Jewish Federation of Lee & Charlotte Counties
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Contact Information
us****@****om
(386) 825-5501
Location
Estero, Florida, United States, US

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Bio

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Credentials

  • Private Aircraft Pilot
    Federal Aviation Administration
    Mar, 2014
    - Nov, 2024

Experience

  • Jewish Federation of Lee & Charlotte Counties
    • United States
    • 1 - 100 Employee
    • Technical Support Specialist
      • Aug 2023 - Present

      Managing IT systems part time at Jewish Federation of Lee & Charlotte County. This includes: - Managing Microsoft Office 365 - Managing Sophos Firewall Security - Installing and Managing Antivirus/Firewall Security. - Install Remote Monitoring Software on Computers. - Fix or Repair Printer/Scanners - Manage and Complete Miscellaneous Tech Requests by Staff through Remote or in-person means. Main project: - Extending Phone Line and Network to Expanded… Show more Managing IT systems part time at Jewish Federation of Lee & Charlotte County. This includes: - Managing Microsoft Office 365 - Managing Sophos Firewall Security - Installing and Managing Antivirus/Firewall Security. - Install Remote Monitoring Software on Computers. - Fix or Repair Printer/Scanners - Manage and Complete Miscellaneous Tech Requests by Staff through Remote or in-person means. Main project: - Extending Phone Line and Network to Expanded Office Space. Running Cable through wall and installing modem and switch for phone/printer access. Show less Managing IT systems part time at Jewish Federation of Lee & Charlotte County. This includes: - Managing Microsoft Office 365 - Managing Sophos Firewall Security - Installing and Managing Antivirus/Firewall Security. - Install Remote Monitoring Software on Computers. - Fix or Repair Printer/Scanners - Manage and Complete Miscellaneous Tech Requests by Staff through Remote or in-person means. Main project: - Extending Phone Line and Network to Expanded… Show more Managing IT systems part time at Jewish Federation of Lee & Charlotte County. This includes: - Managing Microsoft Office 365 - Managing Sophos Firewall Security - Installing and Managing Antivirus/Firewall Security. - Install Remote Monitoring Software on Computers. - Fix or Repair Printer/Scanners - Manage and Complete Miscellaneous Tech Requests by Staff through Remote or in-person means. Main project: - Extending Phone Line and Network to Expanded Office Space. Running Cable through wall and installing modem and switch for phone/printer access. Show less

  • School District of Lee County
    • United States
    • Education Administration Programs
    • 700 & Above Employee
    • Technical Support Specialist
      • May 2020 - Jul 2023

      School Technicians are responsible for a wide range of duties that provide support to staff, teachers and students. These duties include: - Opening, updating, and resolving help tickets. - Prioritize tasks based on severity. - Providing remote support via telephone and/or remote control software. - Troubleshoot issues according to IT manuals and articles provided by IT department. - Collaborate with school staff to resolve issues. - Quickly adapt to new technologies… Show more School Technicians are responsible for a wide range of duties that provide support to staff, teachers and students. These duties include: - Opening, updating, and resolving help tickets. - Prioritize tasks based on severity. - Providing remote support via telephone and/or remote control software. - Troubleshoot issues according to IT manuals and articles provided by IT department. - Collaborate with school staff to resolve issues. - Quickly adapt to new technologies, procedures, and applications

    • IT Infrastructure Internship
      • Sep 2019 - May 2020

      IT Infrastructure service internship includes customer service, technical hands on troubleshooting and refurbishing surplus equipment, introduction to enterprise level tools and processes, and access to additional training opportunities.

  • DataRemote, Inc.
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Intern
      • Jun 2019 - Aug 2019

      Worked with IT and sales departments with various tasks that immersed me in vital business processes. Assisted IT department with updating API on cellular modems and routers using Tera Term VT. Supported sales department through preparing sales material, performing sales calls, and collecting data through ZoomInfo and Salesforce for sales use. Shadowed team meetings that discussed collaborations, strategies, and issues. Worked with IT and sales departments with various tasks that immersed me in vital business processes. Assisted IT department with updating API on cellular modems and routers using Tera Term VT. Supported sales department through preparing sales material, performing sales calls, and collecting data through ZoomInfo and Salesforce for sales use. Shadowed team meetings that discussed collaborations, strategies, and issues.

Education

  • Florida Gulf Coast University
    Bachelor of Science - BS, Computer Information Systems
    2017 - 2020
  • Miami Dade College
    Associate of Arts - AA, Computer Information Systems
    2015 - 2017

Community

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