Experience

Neelibar Foods (Pvt) Ltd

• Pakistan
• Food and Beverage Services
• 1 - 100 Employee

• Assistant Procurement Manager

  • Jul 2021 - Present

  • Achieved 99% on-time delivery rate for materials, reduced material costs by 10% through strategic supplier negotiations, and increased employee satisfaction by 20% via improved communication and engagement initiatives. • Increased inventory turnover by 30% through enhanced forecasting and planning, while also improving customer service by reducing order fulfillment time. • Developed and implemented a new HSE management system, leading to a substantial decrease in workplace injuries and illnesses. Conducted a comprehensive risk assessment of company operations, identifying and mitigating potential hazards. Introduced a training program for all employees on HSE procedures and regulations. Show less



WeWash - Auto Care Solutions (Pvt) Ltd

• • Aug 2020 - Jul 2021

  **Car Wash & Auto Detailing Services on Site as well as at Customer’s Doorstep**• Achieved 95% on-time delivery rate for customer orders, reduced input costs by 10% through strategic vendor negotiations, and implemented a new employee training program leading to a 10% increase in employee productivity.• Achieved 98% customer satisfaction score for order tracking and service delivery. Reduced the average order fulfilment time by 20%. Introduced an after-sales communication system that led to a 50% increase in customer retention.• Improved employee productivity by 10% through optimised scheduling and enhanced service quality by 5% via a new quality control program. Show less

• • Nov 2017 - Aug 2020

  - Material Procurement & Personnel Management- Order Management and Service Delivery Tracking- Customer Relationship Management- Deployment of required assets and workers



Careem

• United Arab Emirates
• Software Development
• 700 & Above Employee

• Customer Services Agent

  • Sep 2019 - Apr 2020

  -Work from home setup -Provision of email support to the customer side of clients -Dispute resolution through chat -Work from home setup -Provision of email support to the customer side of clients -Dispute resolution through chat



Mindbridge (Pvt) Ltd

• Lahore, Pakistan

• Email Support Executive

  • Sep 2018 - Jul 2019

  - Uber campaign - To provide email support to international clients - Dispute resolution through email - Driver side operations - Uber campaign - To provide email support to international clients - Dispute resolution through email - Driver side operations



Al-Nakhal Arabian Cuisine (Pvt) Ltd

• Lahore, Pakistan

• Assistant Restaurant Manager

  • Aug 2016 - Oct 2017

  • Increased employee productivity through efficient scheduling and task assignment based on employee skills. Reduced food wastage through improved inventory management procedures. Enhanced customer service by creating a positive and welcoming environment for guests. • Increased sales by 10% through supplier price negotiations, reduced food costs by 5% via efficient inventory management, and established strong supplier relationships for faster, reliable deliveries. • Increased employee productivity through efficient scheduling and task assignment based on employee skills. Reduced food wastage through improved inventory management procedures. Enhanced customer service by creating a positive and welcoming environment for guests. • Increased sales by 10% through supplier price negotiations, reduced food costs by 5% via efficient inventory management, and established strong supplier relationships for faster, reliable deliveries.