Manager, Newcomer Employment Services

• Jan 2022 - Present

Manage ITI Solutions-Bridging the Gap to Employment program in Peel & York Region: improving labour market integration outcomes of internationally trained professionals in the field of Finance & Accounting, Information Technology, Health, and Engineering sector Manage Expressway Cybersecurity Bridging program for internationally trained IT professionals in the Peel Region

Assistant Manager

• Jan 2021 - Jan 2022

Supervise staff and administer both COSTI’ Employment Programs and Services in the Region of Peel Responsible for hiring, training, evaluating and disciplining staff, students and volunteers Design and implement comprehensive documentation standards and guidelines to conform with funder’s Quality Improvement Framework. Compile, analyze and disseminate activity monitoring reports to staff, staff teams and Managers. Conduct quality audits, review audit results, develop corrective… Show more Supervise staff and administer both COSTI’ Employment Programs and Services in the Region of Peel Responsible for hiring, training, evaluating and disciplining staff, students and volunteers Design and implement comprehensive documentation standards and guidelines to conform with funder’s Quality Improvement Framework. Compile, analyze and disseminate activity monitoring reports to staff, staff teams and Managers. Conduct quality audits, review audit results, develop corrective action plans Review and recommend approval of job placement contracts, training plans and monitor the effectiveness of job placements. Establish and maintain positive working relationships with partners, funders and other service providers. Assist in the development in writing funding proposals and reports. Participate in division management team, organizational, Contract Manager and external community networks meetings

Team Lead

• Sep 2016 - Jan 2021

• Provide guidance, advice and support to the employment service staff, and assists with overseeing day to day operations of the Employment Centre • Coordinates with Business Liaison in planning and holding of job fairs and other centre activities such as employer networking events and speed mentoring. • Develop and maintain positive relationships with other service providers in the community • Support marketing and outreach activities to promote programs and services • Ensure… Show more • Provide guidance, advice and support to the employment service staff, and assists with overseeing day to day operations of the Employment Centre • Coordinates with Business Liaison in planning and holding of job fairs and other centre activities such as employer networking events and speed mentoring. • Develop and maintain positive relationships with other service providers in the community • Support marketing and outreach activities to promote programs and services • Ensure that placements are appropriate and meet employer, participant and program expectations • Review and recommend approval of job placement contracts, and training plans • Review and approve Canada Ontario Job Grant and second career training grant applications • Handle client complaints in consultation with centre staff and complete file documentation • Monitor program file review to ensure that appropriate documentation is maintained • Conduct weekly scoreboard meeting to plan and meet program targets • Supervises college placement students and volunteers

Mentoring Coach

• Jul 2015 - Jan 2021

Communications Administrator

• Oct 2014 - Jul 2015

Collate and analyze provincial JSW statistical data on a monthly basis for the purpose of further program development. Produce quarterly and annual statistical highlight reports for submission to CIC. Produce monthly reports on website analytics. Train JSW staff across the province on statistical reporting obligations and statistical data analysis. Assist with planning, research and development of the JSW programs professional development webinars (i.e. social media for job… Show more Collate and analyze provincial JSW statistical data on a monthly basis for the purpose of further program development. Produce quarterly and annual statistical highlight reports for submission to CIC. Produce monthly reports on website analytics. Train JSW staff across the province on statistical reporting obligations and statistical data analysis. Assist with planning, research and development of the JSW programs professional development webinars (i.e. social media for job searching, new facilitation strategies, employment needs assessments, cultural competency). Manage the JSW websites (staff and public); - keep the sites current and regularly updated. Promote the JSW program and services on the JSW public website. Participate in community meetings as required. Contribute to the JSW staff newsletter on topics relevant to JSW, such as social media in job searching. Submit professional, accurate and detailed monthly reports.

Facilitator

• Sep 2010 - Oct 2014

Manage day-to-day operation of Employment Resource Centre in Jane Street Hub with 4 staff Lead program planning meetings at Jane Hub; introduce new intake and outreach procedures; monitor progress and modified operational processes to maximize resource utilization Participate in cross-functional meetings with Education and Settlement staff for resolving issues in referral process, service duplication and improving efficiency of referral system Represent agency in… Show more Manage day-to-day operation of Employment Resource Centre in Jane Street Hub with 4 staff Lead program planning meetings at Jane Hub; introduce new intake and outreach procedures; monitor progress and modified operational processes to maximize resource utilization Participate in cross-functional meetings with Education and Settlement staff for resolving issues in referral process, service duplication and improving efficiency of referral system Represent agency in community, agency partners, Board of Trade, local MP and MPP discussion forums and consultation meetings to ensure agency needs are addressed and collaborative ventures progressed as planned Work with program staff to develop and deliver programs/services for participants, including employer recognition events Provide outreach for the Employment program and develop promotional materials Maintain program files, statistical information and evaluation data; prepare narrative and statistical service reports for United Way, MTCU and Service Canada

Team Lead

• Jun 2009 - Sep 2010

Managed a Government of Canada funded Enhanced English language training program with 110% enrollment and over 90% success rate in client placement for 2 years Participated in cross-functional meetings with Employment and Settlement staff for resolving issues in referral process, service duplication and improving efficiency of referral system Provided training and orientation to Counselors, Job Developers, Child care and administrative staff Established relationship with employers… Show more Managed a Government of Canada funded Enhanced English language training program with 110% enrollment and over 90% success rate in client placement for 2 years Participated in cross-functional meetings with Employment and Settlement staff for resolving issues in referral process, service duplication and improving efficiency of referral system Provided training and orientation to Counselors, Job Developers, Child care and administrative staff Established relationship with employers and HR managers from the corporate and promote students for placements as appropriate. Developed employer contacts for coop placement and subsequent employment opportunities

Facilitator

• May 2006 - Jun 2009

Conducted intake and assessment, pre screened clients for eligibility, prepared screening list and registered clients for orientation Prepared and delivered all aspects of the 3 week pre-employment workshop: skills assessment, goal setting, job search tools, workplace communication, interview skills, career planning and job search Researched and compiled current labour market information on various professional occupations Develop employer contacts to create job opportunities for… Show more Conducted intake and assessment, pre screened clients for eligibility, prepared screening list and registered clients for orientation Prepared and delivered all aspects of the 3 week pre-employment workshop: skills assessment, goal setting, job search tools, workplace communication, interview skills, career planning and job search Researched and compiled current labour market information on various professional occupations Develop employer contacts to create job opportunities for professionals and tradespeople Developed and updated curriculum for workshops Designed, developed, and implemented communications plan including publicity event, press releases media ads and outreach to community partners and businesses Supervised and trained summer students in areas of market research, Power Point presentations, outreach, and other administrative functions Maintained attendance, documentation, program records and client case files Promoted programs and services by delivering presentation to agencies, schools, libraries and holding community corners at Ontario Works centres

Education Counselor

• Sep 2005 - May 2006

Liaised with government departments such as Ministry of Training, Colleges and Universities, Professional Associations, and Toronto Police for matters relating to certification, course approval, visa status of international students and criminal record check for work placement Prepared admission package and documents related to HRDSC funding for EI recipients Provided career guidance and counseling; conducted resume writing and job skills workshops Maintained employer and student… Show more Liaised with government departments such as Ministry of Training, Colleges and Universities, Professional Associations, and Toronto Police for matters relating to certification, course approval, visa status of international students and criminal record check for work placement Prepared admission package and documents related to HRDSC funding for EI recipients Provided career guidance and counseling; conducted resume writing and job skills workshops Maintained employer and student information database, analyzed trends and advised management on imminent changes in training methods and contents Created flyers for newspaper ads, and community distribution material Show less Liaised with government departments such as Ministry of Training, Colleges and Universities, Professional Associations, and Toronto Police for matters relating to certification, course approval, visa status of international students and criminal record check for work placement Prepared admission package and documents related to HRDSC funding for EI recipients Provided career guidance and counseling; conducted resume writing and job skills workshops Maintained employer and student… Show more Liaised with government departments such as Ministry of Training, Colleges and Universities, Professional Associations, and Toronto Police for matters relating to certification, course approval, visa status of international students and criminal record check for work placement Prepared admission package and documents related to HRDSC funding for EI recipients Provided career guidance and counseling; conducted resume writing and job skills workshops Maintained employer and student information database, analyzed trends and advised management on imminent changes in training methods and contents Created flyers for newspaper ads, and community distribution material Show less

Education Counselor

• Jun 2004 - Aug 2005

Advised students on course selection, prerequisites, registration procedures, and financial aid options Coordinated various student recruitment, retention and support activities such as open house information sessions and social events, and developed and distributed newsletters Followed up with potential employers and generated job leads and/or coop placement opportunities Screened applications and resumes to qualify and match clients to available job opportunities Advised students on course selection, prerequisites, registration procedures, and financial aid options Coordinated various student recruitment, retention and support activities such as open house information sessions and social events, and developed and distributed newsletters Followed up with potential employers and generated job leads and/or coop placement opportunities Screened applications and resumes to qualify and match clients to available job opportunities

Professor/Placement Officer

• Jun 2001 - May 2004

Instructed graduate business administration (MBA) and foreign trade students in International Finance, & Marketing, Strategic Management and Market Research Organized workshops and seminars on current topics in Business Prepared course material using PowerPoint presentation, Internet exercises Conducted focus groups, brainstorming sessions and case discussions Instructed graduate business administration (MBA) and foreign trade students in International Finance, & Marketing, Strategic Management and Market Research Organized workshops and seminars on current topics in Business Prepared course material using PowerPoint presentation, Internet exercises Conducted focus groups, brainstorming sessions and case discussions