Web Project Manager

• May 2019 - Present

Product Owner

• Sep 2018 - Feb 2019

Product Owner for the mobile point of sale application used by clients to increase their ancillary revenue by enabling crew to sell products and services on board.Worked closely with development teams (iOS, Android and .NET developers) to move towards consistency of features across multiple platforms.Partnered with the customer success team to define priorities to meet client expectations Product Owner for the mobile point of sale application used by clients to increase their ancillary revenue by enabling crew to sell products and services on board.Worked closely with development teams (iOS, Android and .NET developers) to move towards consistency of features across multiple platforms.Partnered with the customer success team to define priorities to meet client expectations

Program Manager

• Jun 2016 - Nov 2017

Project lead for creating and managing the standard operating procedures for development of employee productivity applications. This included working with team leaders to define a new standard for our team, communicating this vision to the team through trainings and one to one data quality reviews.Product Owner for a portfolio of internal applications for field partners. This included working with stakeholders to craft user stories based on their vision and working with engineering teams to create these products following Agile methodologies. Applications range from proof of concept reusable components using Microsoft Cognitive Services, new projects and adding new features to existing established applications.

Business Program Manager

• Jul 2015 - Jul 2016

Second Rotation in MACH IT: Business Program Manager with Quality and Business Excellence (QBE), Microsoft ITProduct Owner for addition of new functionality for Lean Kaizen certifications on our internal tool used to track candidates progress on training, examinations and projects . This work included working with the vendor engineering team to create user stories, providing mock-ups and guidance on design of the new functionality and working with the engineers daily to answer any questions they have and provide and support required.Promoting collaboration on our external Yammer network with our external partners. This included working with my core team to plan a roadmap of engaging topics to alight conversation amongst our partners and create an environment where users can share their best practices and learn from others.

MACH IT Onboarding Committee Lead

• Jul 2015 - Jan 2016

Lead a committee of 13 people (US & China) to organize the onboarding experience for new hires and graduation ceremony for outgoing class members Set up foundation for global collaboration with the MACH IT India Onboarding CommitteeWorked with a committee to improve the feedback gathering process for committee initiatives, creating a more supportive environment for new hires to share their experiences joining the company and drive the appropriate changes for our next round of new hires.

Program Manager

• Jul 2014 - Jul 2015

First rotation in MACH IT: Program Manager with the Area Capability Leads in Microsoft IT

Web Developer

• Apr 2013 - Oct 2013

Designed and developed online interactive reports including redesign of report portal to incorporate new report functionality and to improve user experience. Work was completed using PHP, XML, SQL, HTML, CSS and JavaScript.Created a real-time online portal for staff to keep track of international researchers, allowing all employees access to training materials. The main aim of this portal was to move away from the old system of keeping information in Excel Spreadsheets and keep every thing online instead. The portal had a number of features including:o Researchers could upload personal information, log their days of work and expenses, download important documents, complete training and take tests.o Log a question feature to allow researchers to send question to direct member of staff instead of using emailo Administrator features such as administrator report and keeping track of problems raised by researchers as well as details of work completed in different countries.