Experience

Earnest

• United States
• Financial Services
• 100 - 200 Employee

• Client Happiness

  • May 2021 - Present



Simple Finance

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Relations Team Lead

  • Mar 2019 - May 2021

  Aided in scheduling and ensuring day to day production needs were maintained. Assisted customers in securing their accounts during account replacements with a high level of accuracy and attention to detail. Utilized written and verbal soft-skills to de-escalate potentially unsatisfied customers. Collaborated with other team members to create and redefine processes and workflows. Provided support to front end agents to ensure customer success. Researched and responded to regulatory complaints from the BBB and CFPB. Helped maintain Simple's social media presence. Show less



Housing Indpendence

• Portland, Oregon Area

• Direct Service Provider

  • Jan 2016 - Mar 2019



Masa Israel Journey

• Israel
• Non-profit Organizations
• 100 - 200 Employee

• Israel Teaching Fellow

  • Aug 2013 - Jul 2014

  Created and implemented English based lesson plans for both full classroom and small groups at ORT Middle School comprised of Hebrew speaking students from varying socio-economic backgrounds. Developed and executed an English club for post-army Israelis with the goal of forming a network for English language study within the community. Attended professional training workshops on personal and professional development. Created and implemented English based lesson plans for both full classroom and small groups at ORT Middle School comprised of Hebrew speaking students from varying socio-economic backgrounds. Developed and executed an English club for post-army Israelis with the goal of forming a network for English language study within the community. Attended professional training workshops on personal and professional development.



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Bookseller/Nook Seller

  • Sep 2012 - Jul 2013

  Organized and sold all platforms of the Nook e-reader including accessories and protection plans. Maintained strong relationships with Nook customers, which ensured continued business. Conducted classes on the usage of Nook devices. Trained fellow employees on the use and sale of Nook devices and add-ons. Performed technical support on all Nook devices. Organized and sold all platforms of the Nook e-reader including accessories and protection plans. Maintained strong relationships with Nook customers, which ensured continued business. Conducted classes on the usage of Nook devices. Trained fellow employees on the use and sale of Nook devices and add-ons. Performed technical support on all Nook devices.



The UPS Store

• United States
• Retail
• 700 & Above Employee

• Sales Clerk

  • Jul 2011 - Jul 2012

  Estimated shipping charges with the end goal of profit growth. Maintained a quality relationship with local businesses to ensure continued business. Implemented and maintained an organization system for a back room containing over 100 types of boxes and tools. Created custom boxes for shipping. Packed and shipped parcels on a daily basis ensuring a fast delivery time and that all safety measures were reached. Estimated shipping charges with the end goal of profit growth. Maintained a quality relationship with local businesses to ensure continued business. Implemented and maintained an organization system for a back room containing over 100 types of boxes and tools. Created custom boxes for shipping. Packed and shipped parcels on a daily basis ensuring a fast delivery time and that all safety measures were reached.



TUTORWORKS INC

• United States
• Education Administration Programs
• 1 - 100 Employee

• Head Tutor and Coordinator

  • Jan 2011 - May 2011

  Coordinated and ensured the completion of a tutoring program for fourth through eighth graders based around standardized state testing for low income students. Maintained a clear line of communication between tutors and parents. Supervised a team of four tutors in conjunction with other tutor teams at surrounding schools. Handled English language and reading comprehension-tutoring services. Coordinated and ensured the completion of a tutoring program for fourth through eighth graders based around standardized state testing for low income students. Maintained a clear line of communication between tutors and parents. Supervised a team of four tutors in conjunction with other tutor teams at surrounding schools. Handled English language and reading comprehension-tutoring services.



Harris Ranch Beef Company

• Fresno, California Area

• Sales and Food Product Demonstrator

  • Jun 2010 - Aug 2010

  Prepared food for outdoor market demonstrations including product sampling and sales partnered with the Harris Ranch Beef Company marketing department. Prepared food for outdoor market demonstrations including product sampling and sales partnered with the Harris Ranch Beef Company marketing department.