Caroline Mead
Data Analyst / Systems Developer at HIT Technology- Claim this Profile
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Bio
Ken Wright
Caroline consistently met and exceeded requirements in a fast-paced industry with tight deadlines. Her communication skills were to a high standard and her passion for success was refreshing. Her ability to comprehend changing technical aspects and development requirements was top-end. Would work with her again.
Andrew Longland
I employed Caroline for a short time in the position of Business Systems Coordinator/Commercial Analyst at Millbrook (UK) Ltd. Caroline was extremely competent in all aspects of her role. She learnt parts of our business and our systems very quickly and her grasp of the data was fantastic. I'm just sorry that we couldn't keep Caroline for longer. I would highly recommend her in a similar position.
Ken Wright
Caroline consistently met and exceeded requirements in a fast-paced industry with tight deadlines. Her communication skills were to a high standard and her passion for success was refreshing. Her ability to comprehend changing technical aspects and development requirements was top-end. Would work with her again.
Andrew Longland
I employed Caroline for a short time in the position of Business Systems Coordinator/Commercial Analyst at Millbrook (UK) Ltd. Caroline was extremely competent in all aspects of her role. She learnt parts of our business and our systems very quickly and her grasp of the data was fantastic. I'm just sorry that we couldn't keep Caroline for longer. I would highly recommend her in a similar position.
Ken Wright
Caroline consistently met and exceeded requirements in a fast-paced industry with tight deadlines. Her communication skills were to a high standard and her passion for success was refreshing. Her ability to comprehend changing technical aspects and development requirements was top-end. Would work with her again.
Andrew Longland
I employed Caroline for a short time in the position of Business Systems Coordinator/Commercial Analyst at Millbrook (UK) Ltd. Caroline was extremely competent in all aspects of her role. She learnt parts of our business and our systems very quickly and her grasp of the data was fantastic. I'm just sorry that we couldn't keep Caroline for longer. I would highly recommend her in a similar position.
Ken Wright
Caroline consistently met and exceeded requirements in a fast-paced industry with tight deadlines. Her communication skills were to a high standard and her passion for success was refreshing. Her ability to comprehend changing technical aspects and development requirements was top-end. Would work with her again.
Andrew Longland
I employed Caroline for a short time in the position of Business Systems Coordinator/Commercial Analyst at Millbrook (UK) Ltd. Caroline was extremely competent in all aspects of her role. She learnt parts of our business and our systems very quickly and her grasp of the data was fantastic. I'm just sorry that we couldn't keep Caroline for longer. I would highly recommend her in a similar position.
Credentials
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MTA: Database Fundamentals - Certified 2016
MicrosoftFeb, 2016- Nov, 2024 -
Microsoft Technology Associate: Database Fundamentals
MicrosoftFeb, 2016- Nov, 2024
Experience
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HIT Technology®
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Data Analyst / Systems Developer
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Apr 2015 - Present
• Duties and responsibilities: • To write reports based on customers data to customer’s requirements • Deal with data issues relating to Syspro ERP system at customers sites • Design bespoke systems and reports in MS Access and Excel to customer’s requirements• To design reports in Crystal reports • Help with support of Syspro ERP system from a data perspective• Liaise with end users and customers to understand requirements and help resolve the issues using MS Access and Excel.• Import new data into new Syspro installations possibly from legacy systems.
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Customer Support Operations Manager
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Oct 2014 - Apr 2015
With over 8.5 million members and 750,000 new members signing up every month, we are a fast growing company in a thriving industry. Handling millions of interactions, messages and e-mails every day poses constant technical and logistical challenges and with exciting mobile and social applications in the pipeline, we strive to be on the cutting edge.Each person plays a vital part in making the Company a success, from our support agents who help customers with any queries or problems, to our marketing team members who make sure our brands stay fresh and exciting. In addition our highly experienced development team who ensure our network of sites and towers of servers are running smoothly, while pioneering the use of big data technologies like Cassandra.Operating under the direction of the Executive Chairman as part of the leading management team I work on a set of high profile dating websites. I work closely with other exceptional highly motivated team members from our Risk, Accounts, Marketing and Development departments. My tasks and responsibilities include managing our in-house and outsourced Operations, Customer Support and Quality Assurance departments, overseeing customer cancellations, refunds and renewals, as well as implementing new features, structure and procedures.
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Business Systems Coordinator/ Commercial Analyst
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Feb 2014 - Jul 2014
• Develop management and operational reports and dashboards in line with company requirements.• Import, export, cleanse, analyse, modify and manage data used by the business.• Write system and business process documentation and training guides.• Assist the IT & Commercial Director with system implementations• Ensure that data held in business systems is accurate and meaningful by carrying out analysis and scrutinising results.• Work with department heads to ensure that they are able to capture relevant information in an efficient and timely manner and to ensure that they are able to report effectively on all required data assets• Assist with the management of business and system projects
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Client Project Manager
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Oct 2011 - Jul 2013
Working from home and reporting directly to the company director I project managed the development needs for new and existing clients to deliver bespoke solutions for their freight forwarding software. • Meeting with clients to understand their needs in order to produce development specifications• Producing documentation in the form of User Guides for clients and internal staff• Providing an additional resource for testing new and existing software development as well as web base applications• Carrying out installations of software solutions• Backing up and restoring SQL databases• Acting as a backup resource to Customer SupportFor more than 20 years Sigma has been providing software solutions exclusively for the freight forwarding and logistics industry. Originally a subsidiary of a larger group, Sigma Freight Systems Ltd is now wholly owned by its Directors and shareholders and is based in Cambridgeshire.Not only do we build superior software solutions, we also build strong alliances with our clients. This enables us to give an unprecedented quality of support to our existing client base and to continually develop and improve our software to keep pace with current market trends and changes in legislation.We aim to be the first and last port of call for companies in the logistics industry seeking a software solution for all their needs. We will achieve this by close attention to detail, unrivaled levels of support and the prompt delivery of flexible, fully-featured software at affordable rates.
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Auto Trader UK
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Software Development
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700 & Above Employee
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Operations Manager
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Apr 2005 - Nov 2011
Managing the data operations team for the digital side of the AdTrader brand. Primarily responsible for the development and operational requirements of the data processing systems as well as providing 2nd line support and Fault analysis to the customer care team. My operations team supported the web development team on SEO, SEM and SMO initiatives as well as providing the QA resource and usability testing to any new online developments. I also worked closely with the Ad Trader product team on print related projects as well as managing the commercial vehicle data feeds for AutoTrader.co.uk
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Data Manager
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Apr 2003 - Apr 2005
Managing internal and external data feeds for the AdTrader website.
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Operations/Fault Analyst Team Leader
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Feb 2001 - Apr 2003
Responsible for the AdTrader web operations team dealing with 2nd line customer support as well as ensuring all daily operational tasks were carried out to time critical deadlines.
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Operations Support Assistant
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Sep 1999 - Feb 2001
Working with an external company called Web Ideas I was part of the original team that help launch the AdTrader Website. AdTrader was at that time owned by Hurst Publishing.This role required a degree of flexibility as my tasks were varied from screening ads placed online, analysing data, putting reports together and providing 1st line support to Private and Trade customers. During my time in this role I also built the original data repair centres turning several different data formats from our national publishing systems into a single generic one for processing to the website.
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Retail Shop Manager
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1988 - 1994
• Importing of livestock of both marine and fresh water fish from various parts of the world• Dry stock management• Ensuring water chemistry and filtration systems are maintained at optimum levels• Giving advice to customer on keeping a healthy aquarium• Building a good and trusting customer base • Importing of livestock of both marine and fresh water fish from various parts of the world• Dry stock management• Ensuring water chemistry and filtration systems are maintained at optimum levels• Giving advice to customer on keeping a healthy aquarium• Building a good and trusting customer base
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Education
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1997 - 1999
Southampton City College
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1980 - 1984
Glen Eyre
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