Sebastian Sieh
System Administrator at Superior Contact- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
AZ-900
MicrosoftAug, 2022- Oct, 2024 -
CCNA
CiscoJun, 2021- Oct, 2024
Experience
-
Superior Contact
-
United States
-
Telecommunications
-
1 - 100 Employee
-
System Administrator
-
Jan 2022 - Present
* Collaborated with the IT dept to successfully deploy the Atera RMM system across the entire organization. This strategic deployment significantly enhanced the efficiency and effectiveness of our IT operations. * Migrated On-premise SQL server to Azure, setting up vpn access with authentication from Azure AD * Optimized onboarding imaging process to use automation which cut onboarding lead time by 80% * Used scripting daily to improve work output. One job of note was automating a process involving error checkign a daily 5000+ file downloads on an ftp server with notification to Jira for errors. * Standardized equipment which reduced harware costs and streamlined endpoint management. Show less
-
-
-
Acuitus, Inc.
-
United States
-
Software Development
-
1 - 100 Employee
-
System Administrator
-
Jul 2020 - Jun 2021
Single-handedly solved over 250 3rd and 4th tier trouble tickets from the Department of Defense, US, and International companies. Gained over 1000 hours of hands-on experience, designing, building, and troubleshooting enterprise-class Windows and Linux servers and Cisco networks. Well versed in the concepts underlying the technology across most facets of IT, with confidence to tackle both problems that are understood as well as new technologies as they arise. Single-handedly solved over 250 3rd and 4th tier trouble tickets from the Department of Defense, US, and International companies. Gained over 1000 hours of hands-on experience, designing, building, and troubleshooting enterprise-class Windows and Linux servers and Cisco networks. Well versed in the concepts underlying the technology across most facets of IT, with confidence to tackle both problems that are understood as well as new technologies as they arise.
-
-
-
Paxalta Boulder
-
Boulder, Colorado, United States
-
Desktop Support
-
Jul 2017 - Oct 2019
Researched and resolved 60+ queries daily. Provided Outlook support for 150+ users Troubleshoot issues related to hardware, Windows 10, compatibility while providing remote support to multiple devices Researched and resolved 60+ queries daily. Provided Outlook support for 150+ users Troubleshoot issues related to hardware, Windows 10, compatibility while providing remote support to multiple devices
-
-
-
e-Scential Technology
-
Broomfield, CO
-
Support Technician
-
Nov 2015 - Jun 2017
Answer an average of 45 calls daily with a 90% resolution rate by consistently meeting and exceeding call handling goals. Employ outstanding customer relations and technical skills by resolving issues 20% faster than other support technicians. Identified and resolved simple technical hardware and software issues and created services-related technical documentation. Answer an average of 45 calls daily with a 90% resolution rate by consistently meeting and exceeding call handling goals. Employ outstanding customer relations and technical skills by resolving issues 20% faster than other support technicians. Identified and resolved simple technical hardware and software issues and created services-related technical documentation.
-
-
-
Iron Side Tech Services
-
Knoxville, TN
-
Installer
-
Aug 2009 - Jul 2011
Part time subcontractor work installing new Cat5e, Cat 6, routers, and switches in residential and commercial settings. One contract of note was for renovating several Taco Bell locations across the southern US: Lead a team of two and tasked with removing all old network cable and devices and installing new cat5e, router, kitchen display system, and Point of Sales devices. High pressure situation as the Taco Bell location had to be fully functional in the morning. Part time subcontractor work installing new Cat5e, Cat 6, routers, and switches in residential and commercial settings. One contract of note was for renovating several Taco Bell locations across the southern US: Lead a team of two and tasked with removing all old network cable and devices and installing new cat5e, router, kitchen display system, and Point of Sales devices. High pressure situation as the Taco Bell location had to be fully functional in the morning.
-
-
-
Comcast
-
United States
-
Telecommunications
-
700 & Above Employee
-
Tier 2 Tech Support
-
Mar 2008 - Nov 2009
Provided thorough advanced call center technical support and problem resolution for Comcast Triple Play services (Video, Internet, VoIP). Handled stressful customer interactions to resolve and reduce the number of return calls. Provided thorough advanced call center technical support and problem resolution for Comcast Triple Play services (Video, Internet, VoIP). Handled stressful customer interactions to resolve and reduce the number of return calls.
-
-
Education
-
2004 - 2005
University of Tennessee, Knoxville
Studied Electrical Engineering
Community
